The location is great, which is a big advantage. However, the internet issue has not been resolved since we started renting the office. I’m also quite sure we’re not the only company experiencing th... See more
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Good places to be at. The lounge area is of a good size, probably just remind people speaking on the phone to go outside or to a closed place, several times there are people having a call speaking re... See more
The service staff is excellent but the exchanging of passes at Raffles Place can be troublesome. Same goes for Capitol where I need staff to open the door for me.
I have yet to fully experience your services. So far, you have a wonderful team, polite, friendly and knowledgeable. The atmosphere and decor was warm, inviting and cozy. Thanks.
Company details
Written by the company
IWG helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
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United Kingdom
- iwgplc.com
3.4
Average
545 reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Disappointing experience with exit charges and dispute handling
I had a generally fine experience during my time in the office, but the issues started when leaving.
After vacating, I was invoiced for “fit-out/refurbishment” costs relating to painting, despite the fact that any minor marks had already been rectified before departure. The charge was not itemised, and no contractor invoice or proper breakdown was provided.
More concerning was that the invoice stated the work had been “booked” by us, which is simply not true. The works were carried out without our authorisation and based on outdated photos that did not reflect the condition of the office at the time we left.
When we raised a formal dispute and provided evidence (including updated photos), the response was dismissive. The entire office had been repainted rather than just addressing any specific areas, which feels more like refurbishment than repair.
On top of this, late payment fees were added while the invoice was under dispute, and helpdesk support simply referred us back to the centre without addressing the situation.
Overall, the handling of the exit process and dispute has been disappointing and lacking transparency. I would strongly advise anyone taking space to get clear written confirmation of end-of-contract expectations and charges upfront.
2 February 2026
Unprompted review
Reply from IWG plc
Hi Elliot, I’m sorry to hear of your disappointment.
As discussed before your move‑out, the walls had damage from the posters, pictures, and the wall‑mounted TV, which required additional repair and repainting.
These tasks fall outside of our standard office restoration service and this was outlined to you in your welcome meeting and is also stated in your agreement.
The office was brand new when you moved in, and to maintain a consistent standard for all clients, all repairs and repainting must be carried out professionally.
You offered to repaint the walls yourselves and it was explained that this isn’t permitted, unfortunately, you disregarded this and went ahead with the work yourself. As it was patchy and did not restore the walls to their original condition it was still necessary to have the work carried out professionally.
I'm sorry you remain unhappy but your centre manager has already explained this to you in great detail and A member of my team has also clarified this to you.
Kind regards
Michelle Spire
Assistant Global Customer Service at Regus
I strongly advise everyone to stay away…
I strongly advise everyone to stay away from Regus (part of IWG plc). Their customer service is very poor and often unresponsive when issues arise. When it comes to collections, they become extremely aggressive and quick to escalate.Their billing practices are particularly unfair and misleading:They always process payments in the middle of the month, yet they count the full period starting from the 1st. This creates major problems when canceling a month-to-month agreement — you end up overpaying for an entire future month that you won't even use.
They incrementally add small extra amounts to your balance every month, quietly increasing the total cost over time without clear explanation.
Getting your security deposit (retainer) back is nearly impossible, even after fulfilling all terms.
They frequently charge exorbitant and "unheard of" cleaning or restoration fees after you leave, often with little to no itemization or justification.
On top of that, they hand over your information to debt collectors almost immediately, even for disputed amounts.Do not use Regus. The combination of bad service, opaque and aggressive billing, and difficulty recovering your money makes them a nightmare for any small business or individual. There are far better flexible workspace options available.
31 March 2026
Unprompted review
Reply from IWG plc
Hi,
You're clearly frustrated but by posting anonymously we're unable to contact you directly to help.
If you have any billing or account queries you can raise a query via the 'Help' section of your online account (myregus.com) and I assure you that we reply to all of the queries we receive. You can also speak to our chatbot ‘Aurora’ for support.
We take all possible steps to liaise with customers and ensure their accounts are up to date before contracting any third parties. This includes courtesy emails and calls from our team. I apologise of these emails have offended you, this was certainly not our intention.
You will find the invoice due date stated on each of our invoices so the payment date should not come as a surprise to you and this has nothing to do with the required notice period which is clearly stated in your agreement.
Any charges applied to your account will be stated on a monthly invoice and are not simply added incrementally. If you have a specific charge in mind, we'll be happy to explain it to you if necessary.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer, and this service is part of your agreement. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you.
We fully understand the importance of receiving your refund promptly and have taken measures to make the refund process as smooth as possible for our customers.
Requesting a refund is easy. You should log into your online account (i.e., myregus.com), select My Account > Billing and payments > Retainer balances, where a specific section for refund request is available.
Your refund will be processed within 30 days after your agreement end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy. If it has been longer than 40 days, please get in touch so we can investigate further. We may have received incorrect data.
If you need further support, please feel free to contact me at michelle.spire@regus.com.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Not recommended!
1 April 2026
Unprompted review
Reply from IWG plc
Hi,
We’re sorry you had this experience and would love to help.
Please email me lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist as you have posted anonymously.
Best,
Lorraine Brule
Global Customer Service at Regus
Nice place to work in Bangkok
Nice place to work in Bangkok, fancy offices, great team to support and help, I wish you could be open late night sometimes and add coffee break in the package as well
12 January 2026
Aggressive landlords - use another workspace
Crooks, Took over what was a lovely community workspace in Southfields and then used my Direct debit to pull money as they felt necessary. Then tried legal action against me and failed on 4 occasions to answers basic questions around my time there, their billing and unauthorised debits from my account. Call centre offshore can't /won't help.
1 December 2025
Unprompted review
Reply from IWG plc
Hi James,
I’m sorry to hear you were disappointed with the service received. We always aim to provide efficient and supportive assistance, both in our centres and through our global support team.
Our invoicing process is explained with full transparency before the agreement is signed, and our automated payment system ensures prompt and secure transactions, saving you time and effort with seamless efficiency.
Regarding the legal action you mentioned, we take all possible steps to liaise with customers and ensure their accounts are up to date before contracting any third parties. This includes courtesy emails and calls from our team.
If you have concerns, we will be happy to help you but you’ve posted anonymously. Please email me at lorraine.brule@iwgplc.com with your company name and/or account reference so we can quickly assist.
Best,
Lorraine Brule
Global Customer Service at IWG
Deposit Treated as a Service Charge – Overpayment Not Refunded
We had a very frustrating experience with Regus Aalst.
At the end of our contract, we carefully reviewed our account statement and discovered serious inconsistencies. The biggest issue is that the €378 retainer (security deposit) was included in the total invoice amount as if it were a service charge. This is simply incorrect — a retainer is a refundable deposit, not a billable service.
Because of this misclassification, the total amount appears higher than the actual value of the services provided. Even based on their own figures, we ended up paying more than what we actually used.
Additionally, the accounting system generates multiple invoices and credit notes that cancel each other out, making the statement extremely confusing and lacking transparency. It is very difficult to clearly understand what you are actually being charged for.
Despite raising this issue and asking for a clear breakdown, we have not received a satisfactory explanation or refund.
Overall, this creates a lack of trust and transparency. I strongly recommend that anyone using Regus carefully review all invoices and account statements, especially regarding deposits and additional charges.
20 March 2026
Unprompted review
Reply from IWG plc
Hi Ozgur,
I’m very sorry to hear of your disappointing experience.
We always aim to provide an efficient and supportive billing process, and I apologise for any confusion that may have occurred.
Your retainer is included in your statement of account as it is billable, however, it is held on its own and not as a service charge.
We fully understand the importance of receiving your refund promptly but please note that retainers are refunded once all invoices have been paid and the account is showing a clear balance. As there is an outstanding balance on your account that remains unpaid, the retainer has been offset accordingly.
My team have contacted you to review the balance and to check whether any payments you have made are not yet reflected on your account. They will continue to assist you until the matter is resolved but please feel free to email me at Lorraine.brule@regus.com for further support.
Best,
Lorraine Brule
Global Customer Service at Regus
Only sign up if you love being bombarded with sales calls
Only sign up if you love being bombarded with sales calls continuously. You can't even block the number because it's a different one every day. I didn't even submit the query, I started filling in the form then decided against it specifically because I didn't want to get sales calls.
19 March 2026
Unprompted review
Reply from IWG plc
Hello Kay,
I’m very sorry to hear of your dissatisfaction.
You can click on “Unsubscribe” link on any of our communications and we can stop contacting you if you prefer. I'd be more than happy to do this for you if you could share your contact details. Please feel free to send it to me at lorraine.brule@iwgplc.com.
Best wishes,
Lorraine Brule
Global Customer Service at IWG
Warm and professional
12 February 2026
Reply from IWG plc
Hello, thank you so much for your positive review. We're glad you had a great amazing experience with us. We hope you visit us again.
Reply from IWG plc
Hello, thank you so much for your 5-star review. We're glad you had a great amazing experience with us. We hope you visit us again.
Extremely disappointed with the service…
Extremely disappointed with the service at Regus Emerald - W.P.B.
19 March 2026
Reply from IWG plc
Hi Mike,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from IWG.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at IWG
Great ambiance and good customer service
16 March 2026
Reply from IWG plc
Hi Ikeoluwa, thank you for your kind feedback. We’re glad to hear you enjoyed the ambiance and customer service. We look forward to welcoming you back again soon.
Very accommodating staff.
18 March 2026
Reply from IWG plc
Hi Patrick, many thanks for your kind review! We’re delighted to hear that you found the team so accommodating. We hope to welcome you again soon.
Typically Regus is good at most…
Typically Regus is good at most locations.
The only issue is that in some locations, there is only one staff at the desk & when they go to lunch or help somebody else in the building extensively, people visiting the office have a lackluster experience.
16 March 2026
Reply from IWG plc
Hi, thank you for your feedback, we’re glad to hear you’ve had positive experiences overall. We appreciate you highlighting the point about staffing, and we’ll share this with the team as we continue to improve the experience for all visitors. We hope to welcome you back again soon.
The ABSOLUTE worst company I have worked with in 5 countries over 25 years
Rating: -1,000 out of 5 Stars
Updated to -2000 out of 5 stars
Review:
Lawsuit Update: placeholder
As a site director tasked with establishing a new corporate location in Guatemala for a U.S. company, I require reliable operational partners. Instead, dealing with Regus and IWG was a masterclass in operational incompetence, deceptive sales tactics, and abysmal communication.
We brought a large team and a substantial budget to Regus, but the disconnect between their sales representatives, local operations, and billing departments was staggering. Here is exactly what you can expect if you try to rent office space with them:
Wasted Time & Unprofessionalism: They completely missed our very first scheduled office visit. I contacted the representative 15 minutes prior to our meeting, at the exact time of our meeting, and 15 minutes after, and never received a single response. This left me sitting in terrible traffic for two hours for absolutely nothing.
Deceptive Sales Tactics & Hidden Fees: I explicitly requested an "all-in" list of upfront costs to get executive approval. Instead, they fed us purposeful misinformation. They hid a mandatory "Renovation Fee" that you are forced to pay just to be eligible to get your own deposit back.
Bait-and-Switch Pricing: After spending weeks negotiating, their sales rep sent us a written quote. Within 24 hours of receiving the agreement (and right after I got executive approval), they refused to uphold their own 72-hour quote, claiming the "promotion was discontinued" and told me to just sign the old forms and "hope it goes through."
Fake Discounts & Manipulated Math: After failing to honor their original quote, they tried to pacify us by claiming they were giving us the "first month free" as an apology discount. However, once we actually did the math, we realized they had simply inflated the base rate for the remaining months. There was absolutely zero real discount—just deceptive accounting to try and trick us into signing.
The Parking Lie: They explicitly agreed to provide parking for 15 of our employees. On Day 1, they had absolutely ZERO parking available. To make matters worse, the actual building administration confirmed they would not have given Regus those spots anyway. We had to bypass Regus entirely to fix this.
Billing Incompetence & Undeserved Late Fees: We were hit with multiple incorrect invoices. Unbelievably, we were actually forced to pay late fees that accrued while we were waiting for them to correct their own billing mistakes. Furthermore, their sales rep aggressively instructed us to move $10,000 to a credit card to pay via their portal, only for the local admins to later inform us they only accept bank transfers. But we later found out that a credit card was perfectly fine... Mind blown!
Stolen Deposit & Fabricated Balances: To top it all off, they have outright refused to refund any percentage of our deposit. Their justification is a fabricated "unpaid balance." Even after I provided undeniable documented evidence proving our account was fully settled, they refused to issue the refund. We are now forced to take formal legal action to recover these funds and will be filing official denuncias with the proper Guatemalan governmental agencies.
Abysmal Customer Service: Urgent logistical communication on WhatsApp was constantly met with automated "En este momento no podemos responder" messages. When you finally get fed up and escalate to their "Executive Level" support, they slap you with an ultimatum, requiring you to respond within 24 hours or they automatically close your case.
We relied on Regus for professional infrastructure, and we were met with disorganized chaos and bad-faith business practices. Save your company the headache, time, and money. Look for a workspace provider that actually understands how to operate a B2B service.
30 December 2025
Unprompted review
Reply from IWG plc
Hi Franklin,
I'm sorry if you felt the need to escalate this.
We have received great feedback about the quality of our service, and I apologise if you’ve experienced any inconvenience.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.
We confirm that no parking service was requested, hence no special arrangements were made, and no parking charges were applied here. The incorrect late fees have then been credited as advised to you. Our sincere apologies for the inconvenience caused.
We understand that your main concern is about the retainer offset that was made against your account balance. You disputed the office restoration service, which was a part of your account balance. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors, such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer, and this service is part of your agreement.
A member of our team has already been in contact with you regarding this matter, please continue to speak with them if you need further assistance.
Best,
Lorraine Brule
Global Customer Service at Regus
Same review, different year
The same as last year, the year before, and the year before. The right location with good facilities. Most importantly is the consistency of Regus staff. You balance sheet has many assets upon it however, the best of all assets, Iveta and Gulshana, are priceless and beyond any balance sheey value
18 March 2026
Reply from IWG plc
We're happy to hear that you appreciate our consistent service and excellent facilities. It's great to know our staff's dedication stands out. Thank you for your valuable feedback.
My HQ Experience
It is a recently starting experience but for now, i can say my experience is being grear, i am happy with the facilities and the HQ members team.
17 March 2026
Reply from IWG plc
Hi Benjamin, thank you for sharing your experience! We’re delighted to hear that you’re enjoying the facilities and the support from the HQ team. We look forward to continuing to provide a great experience and welcoming you back again soon.
Reply from IWG plc
Hi Philip, thank you for your feedback! We’re glad to hear you’ve enjoyed the office suites and found the locations convenient. We look forward to welcoming you back again soon.
Reply from IWG plc
We appreciate you taking the time to share your positive experience with our team! We are so glad you found us easy to work with.
Budapest (Hungary) HQ F99
I was looking for coworking / own office opportunity close to my home and there are two, this was cheaper. I started here January of 2026, so about two months ago. I have mixed feelings. I have already written feedback about F99 HQ to them so they can improve I think. My choice was coworking office.
- There is no a lot of people there, sometimes I am alone or with one or two other guys.
- Wifi is fast without any problem.
- There is purified water.
- There is a coffee machine with low price.
Would I recommend it to others? Yes.
Could they improve themself? Yes, always, it's a business.
11 March 2026
Unprompted review
Reply from IWG plc
Hi, thank you for sharing your feedback. We’re glad to hear you’ve found the coworking space convenient, with fast Wi-Fi, good amenities, and an affordable coffee option. We appreciate your thoughtful suggestions for improvement and are always working to enhance the experience for our members. We hope to see you again soon.
We are not satisfied with the service…
We are not satisfied with the service in Belfast HQ
9 March 2026
Reply from IWG plc
Hi Mohamed,
I’m sorry to hear that you experienced issues with the mail handling service and can understand how frustrating that can be.
The Weavers Business Park, where our IWG centre is located, has undergone redevelopment and has been renumbered. Royal Mail advised that their Postcode Address File (PAF) would reflect the new numbering quickly, but it has taken longer than expected.
I have immediately asked your local Regus management team to investigate and have been informed that the issue is now fully resolved.
Please remember that your centre team is available to answer any of your queries. Alternatively, you can respond to my team member who is in touch with you. Best,
Lorraine Brule
Global Customer Service at IWG
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