Ivertec Fibre Broadband Reviews 

1,126
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer support and friendly staff who are always ready to help with any questions. Many people mention that getting in touch with a real human being makes the entire communication process smooth. People appreciate dealing with a local team that answers phone calls quickly and provides stable internet connections. Consumers also note that technicians carry out fast, professional installations with great attention to tidy wiring. Users are particularly pleased with the efficient setup process and the ongoing reliable back up service provided. Clients consistently recommend this dependable provider to their friends after experiencing such great results.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast and efficient installation... See more

Staff

Customers had overwhelmingly positive experiences with staff, frequently highlighting exceptional... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting pleasant communication... See more

Response time

Reviewers express great satisfaction regarding the quick response time, frequently highlighting prompt help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service . Had an issue with our booster system when we had our fibre installed . Ivertec really went above and beyond to try and fix the issue which they did. I've never got this le... See more

Rated 5 out of 5 stars

switched from SKY Fibre to Ivertec’s Fibre 500 package and couldn’t be happier. So many black spots throughout the house with SKY and Ivertec’s coverage has allowed the whole house to enjoy fast speed... See more

Rated 5 out of 5 stars

I’m a happy Ivertec customer for more than 8 years. After using the WiFiber system, I’m connected to the real fiber! From the moment I’ve ordered it to the start of the modem, everything was great... See more

Rated 5 out of 5 stars

All staff I interacted with were very helpful. the process was pretty straightforward. the only small hiccup was on installation but that was to do with the set up previously installed in the house. I... See more


Company details

  1. #1 of 4 best companies in Internet Service Provider
  2. #1 of 2 best companies in Internet Provider
  3. #1 of 5 best companies in Phone and Internet Service
  4. #2 of 8 best companies in Telecommunications Service Provider

Written by the company

Ivertec are a professional, customer-focused organization, with over 12 years’ experience in the broadband industry. We’re committed to helping you choose the best broadband service available while providing a local, tech-friendly support service. Ivertec specialize in providing rural broadband to Co. Kerry and North Cork. If you are living in an area that is waiting for Fibre, Ivertec can provide your home with high-speed wireless broadband. A lot of homes in Kerry and North Cork now have access to Fibre Optic broadband which is brought to your home from the roadside. Ivertec also provide this service as well as being the primary reseller of the newly delivered National Broadband Plan which is currently being rolled out by National Broadband Ireland.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(1,126)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing service. Been with ivertec for years in providing internet to family home and made recent switching of phone service from previous provider to them so easy and hassle free. Great service, and local to Munster area, so extra bonus. Would have no problem recommending their professional service to anyone.

14 June 2024
Rated 5 out of 5 stars

From start to finish getting Ivertec…

From start to finish getting Ivertec Fibre Broadband into the Pub, I have been so happy. It has never dropped once. Alan who installed the broadband was an absolute gentleman, he was so helpful and talked me through everything so I could easily understand the workings of it. I would highly highly recommend Ivertec to any business and Alan to install it.

28 May 2024
Rated 5 out of 5 stars

Excellent!

Joined Ivertec in May. So far very happy with our Broadband, got a great offer and everything is working fine. Also really happy with the service, staff were so friendly and helpful!

28 May 2024
Rated 5 out of 5 stars

Outstanding customer service and products

I've been dealing with ivertec for over 7 years. I have worked in telecoms and I have never used a company with such good customer service and a broadband uptime like Ivertec

I once rang them as there was a rare outage. I couldn't get through as many other customers were calling. They actually called me back as a missed call, no other company does that

I have recommended them to many people and they were all really happy with the service

My advice, if you can get ftth or live raurally in Kerry make Ivertec your first call.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Very good interaction with the team in…

Very good interaction with the team in the office. We opted for the 30Mb wireless system- Alan called to install and he did an excellent job. Speeds have been in excess of 30Mb since install as we have a good line of sight to cell tower I believe. I’m happy to recommend Ivertec.

28 May 2024
Rated 5 out of 5 stars

Ivertec customer care was fantastic

Ivertec customer care was fantastic and very attentive to or needs. We were dealing with Aine and she really cared about making sure our experience was as helpful and friendly as possible. We have been with them for a long number of years and find that any issues we have from time to time are dealt with and listened to.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Phone calls to the company were…

Phone calls to the company were answered promptly and efficiently,which I consider important in the modern era.The dates and times set for installation were adhered to.I again emphasis the most important thing to me is when I contact the Company my call is answered promptly.

30 April 2024
Rated 5 out of 5 stars

Customer service

The customer service rep on the phone Ger I think his name was, was very informative and very helpful in explaining the difference between the packages and friendly also Alan the installer was brilliant.

30 April 2024
Rated 5 out of 5 stars

Good outfit. Recommended.

My second time with Ivertec, and I'm just as pleased. Good signal and customer service that has been helpful and accommodating throughout. My installer Shane was especially great, having had to put in a long shift to get my antenna fitted on a high gable peak and wired (very neatly and invisibly) all the way to the ground.

29 December 2023

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