Itagpro Reviews 

Customer service is hard to contact and the tags do not work. You cannot locate them at all and I mine stopped connecting. Don’t waste your money.

When I downloaded their App, it was in Chinese. I immediately notified the iTagPro. Instead of offering a solution the offered me a 75% discount; for something in Chinese! Also I learned when I received my first CC statement, my charges were split up. They later refunded one but not the other. I couldn’t return the items because I was never given an address.

DO NOT BUY FROM THIS COMPANY!
An extremely frustrating experience from the moment I ordered. I intended to buy 1 ITagpro and 1 case, but after being bombarded with misleading “offers” during checkout, I somehow ended up paying over £100 extra for 2 tags and 5 cases—with no clear order confirmation before payment.
I contacted customer support within 5 minutes and was told they would intercept the order. An hour later I was told it had already been dispatched. I repeatedly asked to return the unwanted items, but they refused to provide the required return number and address.
For the next two months I emailed and called, repeatedly declining discounts and requesting a refund. Eventually I was promised a refund and told I didn't need to return the items. Then, after further delay , they refused the refund because the 30-day return period had expired, which was caused entirely by them.
The products themselves were also cheap and nothing like advertised (not GPS, but Bluetooth).
In my experience, their website encourages excessive orders, customer service delays complaints, and refunds are then refused. Avoid this company.

Easy to order and website was informative. I did not like the "extras" to add on after purchasing, they made it seem like you HAD to order the extras or your original purchase was not adequate.

Customer support was responsive and helpful. What I was charged was not what I expected as I never saw a final bill prior to processing. Seeking to return the order and get my money back due to cost.

I think this is exactly what I need for tracking my boat.

I WOULD NOT GIVE ANY STARS BUT DO NOT HAVE THAT OPTION. THE COMPANY IS A SCAM. LET ME SAY THAT AGAIN THE COMPANY IS A SCAM! i WAS LOOKING FOR A TRACKER FOR MY PUP AND DECIDED TO TRY THIS CO, IN PLACING THE ORDER I ACCIDENTALLY ORDERED MORE THAN I NEEDED. I IMMEDIATELY CALL THEIR CS AND WAS TOLD IT WAS TOO LATE TO MAKE A CORRECTION. BUT I WOULD HAVE 30 DAYS TO RETURN THE MERCHANDISE FOR A REFUND. WHEN I RECEIVED THE PRODUCT SEVERA; WEEKS LATER, I QUICKELY LEARNED THE ITEMS WOULD NOT WORK AS I NEEDED. I BEGAN TRYING TO RETURN THE ITEMS. I WAS UNABLE TO OBTAIN AN ADDRESS FOR THE RETURN. HOWEVER THEY OFFERED ME A 50% REFUND AND I COULD KEEP THE PRODUCT. I SAIN NO . I HAD NO USE FOR THE ITEMS. THEY THEN OFFFERED ME A 70% REFUND. i FINALLY WWEA OFFERED AN ADDRES FOR THE RERTURN BUT WAS TOLD IT WAS AFTER THE 30DAYS AND I COULD NOT RECIEVE A REFUND. EVENTUALLY RELIZED THAT IF I WANTED ANY MONEY BACK I WOULD ACCEPT THE 70% AND AGREED TO IT. TO THIS DAY I HAVE NOT GOTTEN THE REFUND. IT HAS BEEN SOME 5 MONTHS. WHAT A SCAM!!! ALMOST $300 DOWN THE DRAIN. NEEDLESS TO SAY I DO NOT RECOMMEND THIS CO.

Quick response times and took care of my issue without question

Very helpful

This is my 3rd bad review for this company because the issue still remains unresolved. There has been 39 emails between myself and this company, they have assured me that I will receive a full refund but unfortunately I’m still waiting!!! They stated on 4th August that the refund would be in my bank account within 14 days, this clearly hasn’t happened. I’m hoping that a senior member of this company sees this review and can resolve this problem, if not my next step will be to contact consumer rights.

The email communication was smooth, and they were very helpful with my refund request.

I should have paid attention to the mostly bad reviews before I decided to buy it. The advertising is deceitful as it says it is GPS-based when in reality it is Bluetooth-based. The buying process is confusing in the website and you easily end up buying more things than the ones you actually wanted. I returned all the items after weeks of back and forth emails and delays to the return delivery (it said in the Royal Mail tracking that the destination was "temporarily not accepting items" (??) which is why there was an extra wait) and, in the end, never got my money back. Wasted money, wasted time.

My advice: AVOID. This company should be prosecuted, it is clearly deceitful and a scam.

Good customer service

I posted a negative review and Trustpilot asked me for additional information after the company responded, but I don't know how to submit it.
I am therefore submitting another review after having read the company's response.

Spoiler alert: IT IS NOT A POSITIVE REVIEW.

What is most important is that iTag Pro advertised a 100% guarantee to refund my payment if I was not satisfied.

I am not.

I informed the company well within their 30-day window that I was not satisfied. I had worked with one unit for a while but it became clear that it was not going to perform satisfactorily.

As I reflect on my experience, I see that the company uses delaying tactics to extend its 30-day window for returns. They would not provide me the instructions for returning their product. Instead, they offered me discounts to keep it.

The reason I am not satisfied is immaterial. A satisfaction guarantee is just that. No reason is required.

The company also sent me 7 items when I only ordered 3. Their response was to deny this saying that they only ship the number that the customer ordered. However, there are two separate charges to my credit card on the same day in amounts consistent with the price for 3 and 4 items. I did not place two orders for different numbers of units.

I chose iTag Pro for the favorable reviews I read and the fact that they had been touted by some reviewers as the best. I have to wonder how truthful those reviews were.

The reviews on Trustpilot are anything but laudatory. They detail the same kinds of issues I am dealing with:
-dissatisfaciton with the product;
-not having it work as advertised;
-frustration of having received more devices than were ordered; and
-refusal to honor their 100% satisfaction guarantee.

DO NOT ORDER FROM iTAG PRO!
THEY DO NOT DELIVER A SATISFACTORY PRODUCT THAT PERFORMS AS ADVERTISED.
THEY DO NOT HONOR THEIR 100% SATISFACITON GUARANTEE.

Easy to order. Hoping this tag gives more accuracy than Apple air tags.

Site was easy to use and provided a lot of information. However…
Stop trying to get people to purchase more items when trying to check out. Very frustrating when you know what you want and just want to place order.

The operator understood I wished to return the items and get a refund. The tags I ordered do not work even with the recommended app I downloaded from the App Store. Instructions were in Chinese on line and the only instructions included with the tags just directed me to download the app. I was unable to link my phone app to the product. I wish to return it for a refund.

Customer service was great but the product didn’t work.

This tag is absolute garbage. It is constantly disconnecting from my phone.