Just received a top I ordered from Iris Ruby. Absolutely nothing like the one in their advert. Really appalling quality and it smells! No possibility of a return as I can't access their website and... See more
Company replied
Irisruby
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See what reviewers are saying
Trying to get a refund. They are ignoring proof of delivery. Returned as poor quality. DO NOT USE. Buy from UK high street.
Company replied
I ordered two tops in November which finally arrived at the beginning of February after numerous emails where they finally said the items must have been lost in transit and would be resent. The tops a... See more
Company replied
At least today I received my purchases. poor quality the sleeves are at least 10cm too long. 2XL ordered but one was more DO whilst another 4XL. WITHIN A COUPLE OF HOURS OF ORDERING via PayPal I... See more
Company replied
Read The Reviews Before You Click “Buy”
Like @Helen, I am pleased I checked the reviews before I clicked “Buy”. Probably saved me a lot of hassle, time and money.
Thank you trustpilot reviewers.
17 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
Disgraceful company avoid at all costs
Disgraceful company, items received nothing like the pictures. State that return is to China and I have to pay postage despite the fact that the item is nothing like the one ordered. Offer 15% Refund! I wouldn't have bought the jumper from a market stall let alone give it as a gift. huge delays in deliveries, no indication it is based in China. Why are ebay allowing it to advertise and paypal endorsing payments? I will attempt refund through PayPal. What a total scam, typical Chinese bullying and dishonesty in business. I will actively avoid any business which seems to be based in China in future (already possible to do on ebay)
17 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Could you tell us your order number so that we can check and handle this issue for you ?
Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
DO NOT TOUCH THIS COMPANY
DO NOT TOUCH THIS COMPANY. I ordered some knitted mittens which were not cheap. I got a cheap printed pair of shapeless items (mittens would be over-stating it). Much communication and today they say 'different people have different expectations on items'. Really, I thought you were meant to get what you ordered!!. Postage was high in the first place, now they want me to pay to return them to China and only then will they consider a refund (of course they won't). I have told them they should be ashamed, but the best thing I can do is say STAY AWAY
17 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Could you tell us your order number so that we can check and handle this issue for you ?
Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
I’m so glad I decided to look at…
I’m so glad I decided to look at reviews before I purchased! Thank you! Looks like I made a great escape!
16 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
I agree with all the reviews
I agree with all the reviews. The quality was as expected with the price- however it feels like a scam. You buy, find it’s too small, try to change - you have to jump through hoops and pay - so you just think............... ‘ forget it ‘ ....... and then give it to a charity shop.
They take your money and make it a nightmare to exchange. Wish I’d seen Trust pilot before ordering so feel quite annoyed with myself.
15 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Could you tell us your order number so that we can check and handle this issue for you ?
Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
If I could select zero stars I would…
If I could select zero stars I would The clothes was nothing like the photos was all very poor quality then when I asked to return suddenly a Chinese address and I have to pay postage and import tax. If you take my advice DO NOT ORDER FROM THIS COMPANY
9 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Could you tell us your order number so that we can check and handle this issue for you ?
Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
I’m so disappointed 😢 I could cry!
I ordered 5 items and only the first has arrived so far. A cardigan of very poor quality which will go to the charity shop. I expect the rest will end up there too. Yes I should have known better. The prices were too good to be true. I did check for an address on their website and found a UK address however when I received the email confirmation of payment it was clear the company was Chinese which rang alarm bells. 😢
8 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Could you tell us your order number so that we can check and handle this issue for you ?
Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
Would love to give zero stars
Would love to give zero stars.
Product was a knitted top but it was actually a printed effect on cheap polyester. Very cheap looking. Looked like a sack when wearing. Will never wear it. Wish I’d read these reviews before buying.
7 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Could you tell us your order number so that we can check and handle this issue for you ?
Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
This company is a pure scam
This company is a pure scam. The website shows woollen clothing but when they arrived they were printed patterns on polyester. Very cheap materials & totally misleading advertising.
Knowing after the fact that they came from China, I will not even bother to send them back as I won’t get a refund & I’m sure they know that too.
This company should not be allowed to operate with misleading information.
5 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Could you tell us your order number so that we can check and handle this issue for you ?
Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
Poor quality
Ordered a jumper and didn’t realise I was ordering from China. Jumper is very poor quality, rough yarn and poorly made. Not what I was expecting. I also ordered some fingerless gloves which are also poorly made and synthetic. Do not order from this company.
3 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Could you tell us your order number so that we can check and handle this issue for you ?
Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
I agree with others
I agree with others. The pictures are HIGHLY misleading and the quality of what is sent appauling. The return policy is to send it back - to China -at your expence and then they decide if you get a refund. Ensures you dont as probably that Costs more than the rubbish you are sending. Alternative is 15% "to get someone to change size if too big". A lesson learnt, but Dont Buy.
3 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Could you tell us your order number so that we can check and handle this issue for you ?
Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
BEWARE!!!
BEWARE!!!
do not be fooled by the pictures on this website.
I ordered knitted gloves with 'embroidered flowers' and I received printed polyester.
The quality of their goods is very poor and it is very difficult to return items which you have to pay for yourself. I am still waiting for a return label!
They are based in Guangzhou China, a point not stated on the website.
Do not order anything from here as you will only be disappointed and angry at yourself, as I was.
3 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Could you tell us your order number so that we can check and handle this issue for you ?
Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
I was planning to shop here
I was planning to shop here - thought I would check out the reviews - changed my mind! Just read them and they don’t ever properly reply either they just paste a standard blurb to the review so the stats show they “answered”
2 December 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
Ordered woollen socks
Ordered woollen socks, got cheap polyester socks some 3 months later.
30 November 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Could you tell us your order number so that we can check and handle this issue for you ?
Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
Reply from Irisruby
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
Nearly caught out again
Foolishly I decided to order one of their sweat shirts last evening and paid by credit card. This morning it occurred to me that this was just another Chinese scam and reading the comments it is! Luckily I have managed to cancel my credit card and so I haven’t lost my money. The problem is the garments offered are very attractive!
27 November 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
Thanks for the heads up
I smelled a rat as their website doesn't say where the items are manufactured or sent from but mostly due to the ridiculously low prices for the clothes pictured, so checked them out here. Good job too. Just don't be lured by cheap prices and order anything from any site based in China, it's just not worth it
26 November 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
Stay clear I have still not received…
Stay clear I have still not received Christmas presents I sent for last Christmas. These really are scammers don't be fooled.
Diane Birmingham uk
26 November 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
💩🤬AVOID - CHINESE SCAM🤬💩
Thankyou to all the folk who have been a scammed by these vermin. You have saved me falling prey to them. I detest these thieving ratbags!
I've been caught out once by one of these online scams. IF you get your goods, they are cheap, nasty imitations of someone's work. What you see and what t you get are TOTALLY different. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬💩
26 November 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Purchase (except swimwears) can be returned or exchanged within 15 days from the delivered date
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
Very poor way to do business
Very, very bad, why the hell can’t I get in touch with you. I have just spent a lot of money and I need to talk to some one about my order. Very bad practice, not happy.
Carole Marshall
25 November 2020
Unprompted review
Reply from Irisruby
Sorry for your unsatisfied.
We did not offer phone service .
Could you tell us your order number so that we can check and handle this issue for you ?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@irisruby.com ) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Irisruby
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