Irispicture Reviews 129

Ordered an at home eye picture through Groupon and the company just took our money and never responded to emails. Their addresses on their website are registered to a Turkish restaurant in Germany and a suburban house in the united states. Groupon continue to let them sell on their site.

🚨 **AVOID – RUINED A MILESTONE BIRTHDAY** 🚨

I contacted **Eye At Home** about a Groupon deal — quick reply, all seemed legit.

So I bought it through **Groupon**… BIG mistake.

Submitted my voucher on **12th Feb** and then…
👻 **They vanished. Completely.**

❌ No booking
❌ No reply
❌ No communication whatsoever

I sent **8 emails** chasing — nothing. Not even a basic acknowledgment.

This was meant to be for a **milestone birthday**… and they completely **ruined it** through pure negligence and lack of basic customer service.

Had to get Groupon involved just to get my money back.

And here’s the kicker…
👉 I’ve since found out this isn’t just me.
👉 Apparently Groupon have now **banned them from selling on their platform**.

That tells you everything.

⚠️ **If it’s important to you — DO NOT trust this company.**

👇 If you’ve had a similar experience, comment below — people need to know.

#Avoid #CustomerServiceFail #Groupon #Review #DontWasteYourMoney #PublicAwareness

Paid full price and received the cheapest package, meaning that I've been waiting 4 months for a package that I know I won't ever receive, I wrote them on their webpage customer service and they never replied, so basically they scammed me. Hopefully they get cancelled of something..

If I could put 0, I would. It's a vulgar machine that takes blurry, overexposed photos of irises. It's badly calibrated, and hygiene is poor. You have to rest your chin and forehead on a surface that's probably never been washed.
It's almost impossible to take a clear or well-framed photo, and after 30 minutes of unsuccessful attempts, you agree (out of spite) to record the iris.
And then you receive a totally different result from your original iris. Normal, the photo is shabby and out of focus.
I sent them a real photo of my iris and they told me that if I wanted green eyes on them, I'd have to pay more to have the blue removed. My eyes are green, not blue!
Of course refused. I've wasted my time and money.
Don't be fooled and don't take anything from them.
Go to a real professional.

Terrible company boughy a voucher for a wedding

never recieved it
No one replies to emails

Facebook or Instagram messages in 5 days

Total scam company avoid at all costs

Absolute scam. Bought a voucher , ignored all my emails to book appointment. Reviews are all fake
Inform your bank for refund

I have ordered a glass print for my entire family. We have been to their shop and the responsible person was very kind. Our eye pictures were taken quickly. The glass print was very beautiful.

UPD: I’m increasing my rating to 3 stars, since I finally got my iris picture after 2 months of waiting and a very bumpy customer journey. Not a scam, but the quality of the shot is mediocre, suggest to wait for promotion or use a coupon, full price is not worth it.

Absolut scam. Police and lawyer are informed. Every good review is just fake

Great experience with the customer service team!

My experience with Iris Picture is the worst so far! Two months ago I bought a coupon for an Iris shot and I'm trying to use it without success. They stated to have a shop in Munich but the place doesn't exist, I tried several times to make an appointment, and 5 times they were canceled without a specific explanation. I requested a refund (as I'm not able to use their service) and they refused, they stopped answering my emails and deleted all the comments I did so far. Don 't buy with them or you will also lose your money