IRCTC Reviews 

Jan shatabdi was on time though. In cleanliness it's zero firstly. There is no rules why general coach people were passing through ac chair. It's truly safety issue in case of luggage. Irctc should really have a check on it...!!
Every one is going and coming continuosly. Washroom was extremely dirty. It was stinking. My seat was 75 and 76 ac chair car. I travelled all the way with this dirty smell.
And passangers have no ethics while travelling. Few set of people were so loud, they were intolerable.

Very poor, doors were shut and my father missed his train in middle of night and no one care they didn't even check complains and respond to situation.

Worst I experienced very worst & miserable &;panic in my last two transaction in the month of feb2025.In the first one they didn't consider women passengers even they are sick/Sr.citizen more than 80 age on humanitarian basis.IRCTC kept their tickets in RAC status still chart preparation but allocate only one berth after chart preparation thus by indirectly stolen one berth seat cost nearly approx Rs.1800/-No ethics

In second transaction, they allocate only one berth for two berths confirmed since they allocate storage rack for one berth in which I am unable to board which was witnessed & accepted by concerned TTE,RPF,Railway personnel visited.

Both incidents were occured on 23rd February 2025 but still no response from irctc.In this reagard I sent mails but they only divert the issue by providing different mail IDs and they are only money motive and indirect stolen individual money by their biassed rules & regulations of their own.

No consideration for Sr.Citizen,women passengers

They are crap as usual. Obselete system. Once you pay they will user name/password. OMG.Please pay an agent and be happy.

My worst experience . Unable to create a login for the last 2 days . This shows the Government website maintenance. Simply wasted my time for the last 2 days & unable to create a simple login . Worst service provided by IRCTC

Pathetic Service by IRCTC.They Don't know how to deal with customers. They can't coordinate at all with their customers. They don't take care of their group. They don't have arrangements of anything in respect to hotel,Buses cars food etc. They even don't know where are the members. We have paid so much for the mahakumb to Ayodhya package. But we are not getting proper transport, food and water. They don't have any kind of accommodation. The travel agent Don't know how to coordinate with the customers. After spending 35000 Rs per person we are not getting any facility. They provide you the cheapest transport which is very uncomfortable. They AC 's is not working in the transport. They don't even provide you the water.

Either their website to take new registration is down or always indicates that quota for the day is full. It seems they have unholy alliance with ticket mafias

Today, I faced a humiliating experience while traveling. I had two tickets—one confirmed, the other waitlisted. When I requested the TTE for a seat, I was shocked to see a seat near mine reserved for a foreigner's dog! Despite being partially paralyzed, I was forced to travel in the General compartment, while a dog enjoyed a full seat.
I was even ready to pay for a seat, yet my request was ignored. Is this how IRCTC treats differently-abled passengers? This is unacceptable!

Open Letter to

Mr. Ashwini Vaishnav, 
Member of Parliament (Rajya Sabha) at Parliament of India in 2019 - PresentUnion Minister for Railways, Communications, Electronics and Information Technology at Government of India,

I believe you are very busy with so much on your plate!

My wife and I are intending to visit India, our mother country, after a few years of living overseas.
We intended to make some intra-city travel within India and thought of making use of IRTC for our train bookings.
I am very disappointed in how this website is developed. Additionally, it is of no use to us.
As an international traveller I registered my new profile on the website.
The website asked us to pay a certain fee to be registered as a foreigner.
I paid this amount to complete the registration process.
However to my surprise, I was charged twice within one minute via two different transactions.
Both transactions were with different transaction ids which was very surprising as well as suspicious. 
Moreover, despite being charged twice, I still haven't been able to make any bookings or check any trains.
For your reference here are the details of my profile and both the transactions:

Profile: username - ankitpatelparkwood
Transaction one - INDIAN RAILWAY CATERIN DELHI 0006 - $2.42

Transaction one - INDIAN RAILWAY CATERIN DELHI  01IND0RATE C - $2.42

Both transactions were with different transaction ids which was very surprising as well as suspicious. 
There is no hope for me to make any enquiry because no one is responding.
The online chat is just an automated robot who cannot solve my problem.

I tried to write to IRTC but they don't have multiple attachment options!
Its not just the question of being charged twice, it is the question of a useless scamming website.
Just go online and read the reviews of people about India and IRTC!It makes us very uncomfortable as Indian origin people living overseas.
Not sure if you will help us or not but I'm raising my voice!
I have sent an email to yourself and office of the PMO too raising this concern, hoping for you to take carge of your role in the chosen government of Indian people!
Kind regards

Beware of Scams at New Delhi Railway Station

If you’re a foreign traveler, be extra cautious at New Delhi Railway Station. Some scammers at the ticket counters may tell you your online ticket isn’t valid and try to send you to an “official” IRCTC office. In our case, they directed us to 11A, Connaught Circle, a place labeled as a Tourist Information & Reservation Office.

Once inside, men posing as officers showed us fake images claiming our train was canceled. They then pushed us to book a private taxi, quoting an outrageous ₹17,000 fare.

How to Avoid This Scam:
• Don’t believe anyone who tells you your ticket isn’t valid without verifying it yourself.
• Go straight inside the station, show your ticket at the entrance, and board your train.
• If in doubt, check your train’s status through official Indian Railways sources.

We learned this the hard way. Thinking our train was canceled, we ended up canceling our return ticket and bullet train booking. Later, we found out the train had actually departed on time. By then, our tickets were useless, and we had no choice but to hire another taxi for ₹6,000 to reach the Taj Mahal and get back.

This type of scams damage the credibility of officials

This IRCTC time scheduling is worst they have delayed the train for more than 20 hours!!! Imagine if some pessangers have any emergency the outcome could me anything bad!!! I am about to travel from Prayagraj to Ahmedabad train no. 19490
Fu** you IRCTC

OPEN LETTER to Railways Minister & CEO, IRCTC

IRCTC's online ticket reservation is a DISASTER for Foreign Tourists. The portal's interface is so poorly designed that it NEVER WORKS!!! The Customer Care is a JOKE. You can't talk to anyone on the phone. They communicate via emails only and the replies are generic auto-generated nonsense. Issues/concerns raised remain unresolved even after you have returned from your vacation. It's a nightmare to book Indian train tickets on IRCTC, particularly regarding the website's user interface, payment issues with international cards and confusion with the Foreign Tourist Quota (FTQ) system. I am still having challenges with verification of my USA phone number (can't receive OTP), leading to a frustrating experience when trying to book tickets.

Expected to have a great experience. On 26th January 2025, we were to travel by Madgaon - Dadar Tejas Express Train no. 22120. The train departed at 11:45 pm - a full 9 hrs. behind schedule. The toilets were in unmentionable condition - not in 1 but in 2 adjoining compartments.

There was no water in the toilets after 3 am.

Finally the train arrived at Dadar at 11:40 am. A harrowing experience to say the least. Operational delays are understandable, but when you are ferrying passengers at such premium prices, at least take care of hygiene, comfort and service. There was no explanation given for the unacceptable 12 hr. delay. Had you been in a developed country (mind you your tickets are priced as in developed countries), you would have been made to pay for this lackadaisical attitude. Pathetic. Tejas = pathetic.

Need to more better
Toilets are very discasting
Fully dirty

Literally the worst. Sirf paisa khana hai or kaam kuch nhi krna ...itni gandi website hai na OTP aata..or paise kat jate ticket confirm nhi hota...why do much delay? Please work on your website. Hire some good developers

Wrost food in train wrost

IRCTC WATER BOTTLE NAME IN COVER ONLY HINDI ENGLISH TAMIL USING NAME RAIL NEER.. PLS USE IN NAME TAMIL LETTERS. THIS IS TAMILNADU DONT USE ENGLISH HINDI

I suffered a minor injury while laying down the bedding, the staff asked me to call 139, and immediately I got two response calls assuring me of a medical team at the next station. A team of three including a policeman barged into our 2-tier AC with First Aid, and left only after I was treated
and advised on follow-up. We were on the Chennai Express, by next morning at Chennai, the wound had dried up.

My family and I have been praising the IRCTC ever since.

We book train tickets by paying full amount. But if there is a waiting list, it will be automatically cancelled. But you can't get full cash back. This is a loss for the customer.