IRA Financial Reviews 

1,986
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service representatives for being extremely patient, knowledgeable, and helpful throughout the complex setup process. Reviewers note that agents take the necessary time to answer all questions clearly, guiding them step by step and providing smooth, reassuring assistance. However, some people mentioned experiencing slow response times and frustrating communication delays when trying to reach support by phone or online chat. A few reviewers also noted that certain online tools and features can sometimes be difficult to navigate for beginners.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their helpfulness, extensive... See more

Customer service

People report positive experiences with customer service, noting that representatives are exceptionally... See more

Service

Reviewers highlight positive aspects of service, noting that agents are highly professional, courteous, and... See more

Response time

Customers had positive experiences with response time, frequently highlighting that representatives answer... See more

User experience

Users describe positive interactions with user experience, highlighting stellar service and seamless account... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For any first time SDIRA participant it is somewhat unknown and daunting task. The SDIRA process was made significantly easier with the help of IRA Financial. They helped me establish my SDIRA and pat... See more

Company replied

Rated 5 out of 5 stars

Every time I call IRA Financial for assistance, I seem to connect with Morgan. I could not be more pleased with the service she provides the patients she has in walking me through the issue. IRA Finan... See more

Company replied

Rated 5 out of 5 stars

Morgan A was so patient, calm, clear as she walked me through numerous details I needed clarity on, and helped fix issues I was dealing with. It's great to have someone who is efficient and doesnt ru... See more

Company replied

Rated 5 out of 5 stars

I am a new customer to IRAF, and a novice at operating in the SDIRA space. Just this week, I have spoken with Chase, and Becky twice. Today, I had a lengthy conversation with Morgan who guided me thro... See more

Company replied


Company details

  1. Alternative Financial Service

About IRA Financial

Written by the company

IRA Financial Logo

The smarter way to invest your IRA or 401(k) in alternative assets

At IRA Financial, we help clients take control of their retirement funds and invest beyond traditional stocks and mutual funds — including real estate, private equity, crypto, and more. Our clients value having direct access to in-house tax and ERISA professionals to help ensure their structure remains IRS compliant every step of the way.

Getting Started is Simple

Whether you're diversifying, self-employed, or funding a new business, we provide the structure and support to help you move forward with confidence.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,986)

363 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledge and cordial.

Morgan A, was very helpful. with Knowledge and is cordial and patient.

22 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

Thank you for your kind words! We’re happy to hear you had a positive experience and appreciate you being part of the IRA Financial community.

Rated 5 out of 5 stars

Maria the best

Going through this process you will need someone who you feel like is a teammate & a accountability partner. Maria Esposito is 1 of the ones. She is very knowledgeable follow up with you & want to see you & your business plans win. If you are blessed enough to work with her trust & believe your business structure, ideas & plans are in good hands.

19 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

We really appreciate you taking the time to share your experience. It’s great to hear that everything went smoothly and that Maria was able to assist you along the way. Our goal is to make the process as seamless as possible, and your feedback lets us know we’re on the right track. Thank you for being a valued client.

Rated 5 out of 5 stars

Maria Esposito is truly incredible…

Maria Esposito has been a truly incredible help at IRA Financial. She was knowledgeable and responded quickly whenever we had any questions. She was able to guide us in our experience with the financial intricacies of complex issues at IRA Financial. The firm did a good job of helping us, and she was instrumental in our having things go so well.

15 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

Thank you for sharing your feedback! We’re especially glad to hear that Maria was able to provide clear guidance and support throughout your experience. Helping clients feel informed and confident is a big part of what we do. We appreciate you being part of the IRA Financial community.

Rated 5 out of 5 stars

ROBS education and process facilitating.

My experience with IRA Financial has been great because of Nelza my IRA ROBS advisor. Nelza has been very helpful supportive and extremely knowledgeable on the ROBS process with me. Nelza has also been very available to my call requests.

IRA Financial is doing very well with have a very certified, reliable, friendly and knowledgeable staff to make the ROBS process easy and reliable. IRA Financial also has very good informational videos on ROBS.

Mike Belisle

18 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

We really appreciate you taking the time to share your experience. It’s great to hear that everything went smoothly and that Nelza was able to assist you along the way. Our goal is to make the process as seamless as possible, and your feedback lets us know we’re on the right track. Thank you for being a valued client.

Rated 5 out of 5 stars

The team was the best part

The team was the best part. Maria was able to get me through to a successful funding of my start up as of yesterday. It is a complicated process and she knows exactly what needs to be done. Thank you!!!

18 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

Thank you for sharing your feedback! We’re especially glad to hear that Maria was able to provide clear guidance and support throughout your experience. Helping clients feel informed and confident is a big part of what we do. We appreciate you being part of the IRA Financial community.

Rated 5 out of 5 stars

Simple and smooth

18 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

Thank you for your review! We truly appreciate your feedback and are glad to hear you had a positive experience. Thank you for choosing IRA Financial.

Rated 5 out of 5 stars

Morgan A was courteous

Morgan A was courteous, knowledgeable, and walked me through the process for what is actually called a “Partial Liquidation” rather than a “Distribution” dealing with my non-spousal inherited IRA. It is always nice dealing with people who know what I’m talking about!

17 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

Thank you for your kind words! We’re so glad to hear you had a positive experience, and we’ll be sure to pass your feedback along to Morgan. Providing knowledgeable and responsive support is something we take seriously, and it’s great to know that came through. We truly appreciate you choosing IRA Financial.

Rated 5 out of 5 stars

Morgan A was a true delight to work…

Morgan A was a true delight to work with. She cleared up my concern quickly and thoroughly. Great customer service!

17 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

Thank you for your review! We’re glad you had a great experience and appreciate you recognizing Morgan. We truly value your support.

Rated 5 out of 5 stars

Because the website was updated I just…

Because the website was updated I just needed confirmation that my withdrawal request was performed correctly. Very friendly and helpful.

16 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

We're glad our team was able to help you! Thank you for your kind words and taking the time to leave us a review.

Rated 5 out of 5 stars

Morgan A was patient and very helpful!

16 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

We really appreciate you taking the time to share your experience. It’s great to hear that everything went smoothly and that Morgan was able to assist you along the way. Our goal is to make the process as seamless as possible, and your feedback lets us know we’re on the right track. Thank you for being a valued client.

Rated 5 out of 5 stars

Morgan did a great job.

Morgan did a detailed analysis of my problem to get my funds transferred to me in a timely manner. She got the results I needed!

12 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

Thank you for your review! We’re glad you had a great experience and appreciate you recognizing Morgan. We truly value your support.

Rated 5 out of 5 stars

Thank you IRA Financial!

They did a great job getting my very complicated ROBS structure and documentation set up properly. Timely, friendly, and at a great price! Entities & ROBS Specialist, Maria Esposito especially went out of her way to make sure that all of my questions were answered and all of my concerns were addressed quickly and professionally. Looking forward to using IRA Financial as a vendor for years to come!

8 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

Thank you for the kind words! We’re thrilled to hear that Maria went above and beyond to assist you. Delivering that level of service is exactly what we strive for, and your feedback is truly appreciated. Thanks again for choosing IRA Financial.

Rated 5 out of 5 stars

5 stars

I had an excellent experience working with Nelza throughout my ROBS transaction. From start to finish, she was incredibly responsive, professional, and knowledgeable.
Nelza handled my request quickly and kept the process moving forward by consistently following up and making sure I had everything I needed. Her instructions were always clear and easy to understand, which made a complex process much less stressful.
Whenever I had questions, she responded in a timely manner and provided helpful answers. If there was ever something outside her area of expertise, she made sure to connect me with the right person right away, ensuring I always received accurate information.
What stood out most was her commitment to customer service. She genuinely values her clients and goes above and beyond to provide support throughout the entire process.
Thank you, Nelza, for making my ROBS funding experience smooth and successful. I highly recommend working with her and the IRA Financial team.

12 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

Thank you for the kind words! We’re thrilled to hear that Nelza went above and beyond to assist you. Delivering that level of service is exactly what we strive for, and your feedback is truly appreciated. Thanks again for choosing IRA Financial.

Rated 5 out of 5 stars

Becky is very knowledgeable and knows…

Becky is very knowledgeable and knows what she is doing. Great experience

12 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

We're glad that Becky was able to assist you! Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Morgan A did a great job helping us

Morgan A was very helpful and clear information and details on the steps needed for what we want to accomplish.

11 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

Thank you for your review! We’re glad you had a great experience and appreciate you recognizing Morgan. We truly value your support.

Rated 5 out of 5 stars

Great experience with IRA financial

Great experience with IRA financial. Nelza did an outstanding job answering all my questions and guiding us through the complex process for our transactions. She was incredibly patient when we had to put a few things “on pause” due to an unexpected family death. She was kind and never pushed us to hurry up. She was very understanding and followed up on the timeframes we requested. Great customer service! I’ve worked with other self directed IRA companies and really enjoyed my experience to date with IRA financial & Nelza.

8 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

We really appreciate you taking the time to share your experience. It’s great to hear that everything went smoothly and that Nelza was able to assist you along the way. Our goal is to make the process as seamless as possible, and your feedback lets us know we’re on the right track. Thank you for being a valued client.

Rated 5 out of 5 stars

Representative Review

Maria was very responsive and knowledgeable to my questions and concerns.

29 May 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

Thank you for sharing your feedback! We’re especially glad to hear that Morgan was able to provide clear guidance and support throughout your experience. Helping clients feel informed and confident is a big part of what we do. We appreciate you being part of the IRA Financial community.

Rated 5 out of 5 stars

Morgan Appeldorn

Morgan Appeldorn, the CSR, was very helpful in resolving my issue.

8 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

Thank you for your review! We’re glad you had a great experience and appreciate you recognizing Morgan. We truly value your support.

Rated 5 out of 5 stars

Macey K helped me quickly resolve…

Macey K helped me quickly resolve questions I had to finalize setting up my account. Great customer service and speedy resolution.

8 June 2026
Unprompted review
IRA Financial logo

Reply from IRA Financial

We appreciate your feedback! It’s great to hear that Macey provided clear and helpful communication throughout the process. We know how important that is, especially with self-directed investing, and we’re glad you had a positive experience.

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