IQOS UK Reviews 

Customer advisor called Inasse was really friendly and helpful and resolved my issue very quickly.

Lily was very helpful. Thanks

Lily was very helpful and courteous, she made me feel at ease when asking questions about the products

Always an excellent service received from iqos service desk. Any issues resolved quickly through to completion.
Tina was great yesterday when I had a question and wanted to change my subscription details which as I said was resolved with the information I needed to do what I needed.
Fantastic work and a template that other companies should adopt.
Well done, all at iqos

This is a very good device and fair value
For the price.

I had a great experience with the VEEV Support Team today. Daisy was incredibly helpful, polite, and resolved my query very quickly. Highly recommend their customer service!

Good service, Daisy was very patient and trying to proactively resolve my questions.

I was having problems with my order considering that I had returned an item before and wanted to be able to qualify for the promotional offer again. I was put in contact with Maria and she was extremely helpful and patient and my problem was resolved entirely - in the end I was able to make a happy purchase thanks to Maria. Thanks Maria.

Agent Jason was in a hurry and seemed helpless. I asked where my order was and he told me he would pass it to the team to investigate. Couldn’t ask for anything else or a better solution. Bad experience and won’t order from your website again. And this is not the first time I have had issues with my orders. I suggest you change your delivery company.

Great knowledge of products. Polite and friendly. Not rush in giving answers.

Daisy was super kind and and very helpful and I truly felt like she was genuine

Veev's pro-active and generous responsive to a problem was gratefully received. Customer service rep Lily was great, very friendly, efficient and helpful. Thank you.

Farouk asked me questions about my experience with veev one and veev inprime . He listened to my answers and wasn't pushy about other products.

I had an amazing experience all in all with IQOS, love the product but most importantly I absolutely am so grateful and impressed with their Customer Service. Their efficiency and care is truly so natural, one agent to note is Farouk who was so friendly and keen to help when dealing with my enquiry.
Thank you to all the team and to IQOS for cultivating genuine care.

I am really dissapointed , have the promo 70£ off if you refer a friend , i have done it they sent a code that does not work.
i have to consider to go back vapeing i spend moore then 100£ monthly for what to not get a disscount? and the costumer service is soo bad hard to get in touch.

Azzy is an absolute legend.

Sorted me out after the system cancelled my order

Order terea for my iqos , never received. Courier sent picture of pack left on a door that was not mine. Impossibke to speak with iqos customer service by chat or call, same with courier. Never again.

Very quickly and helpful conversation, I’ve had an phone call today with Bilal and he was so excited to help me I can say, an very kind and polite person that sorted my issues in less then 10 minutes… I would recommend anyone to call them if needed 🙏🏻🙏🏻