IQOS UK Reviews 

Your company is a scam want my money back and subscription ended

Agent Jason was in a hurry and seemed helpless. I asked where my order was and he told me he would pass it to the team to investigate. Couldn’t ask for anything else or a better solution. Bad experience and won’t order from your website again. And this is not the first time I have had issues with my orders. I suggest you change your delivery company.

Great knowledge of products. Polite and friendly. Not rush in giving answers.

Daisy was super kind and and very helpful and I truly felt like she was genuine

Veev's pro-active and generous responsive to a problem was gratefully received. Customer service rep Lily was great, very friendly, efficient and helpful. Thank you.

I am enjoying the Terea Russet at present and would try another at a later date as recommended by Daisy.

Farouk asked me questions about my experience with veev one and veev inprime . He listened to my answers and wasn't pushy about other products.

I had an amazing experience all in all with IQOS, love the product but most importantly I absolutely am so grateful and impressed with their Customer Service. Their efficiency and care is truly so natural, one agent to note is Farouk who was so friendly and keen to help when dealing with my enquiry.
Thank you to all the team and to IQOS for cultivating genuine care.

I am really dissapointed , have the promo 70£ off if you refer a friend , i have done it they sent a code that does not work.
i have to consider to go back vapeing i spend moore then 100£ monthly for what to not get a disscount? and the costumer service is soo bad hard to get in touch.

Azzy is an absolute legend.

Sorted me out after the system cancelled my order

Order terea for my iqos , never received. Courier sent picture of pack left on a door that was not mine. Impossibke to speak with iqos customer service by chat or call, same with courier. Never again.

Very quickly and helpful conversation, I’ve had an phone call today with Bilal and he was so excited to help me I can say, an very kind and polite person that sorted my issues in less then 10 minutes… I would recommend anyone to call them if needed 🙏🏻🙏🏻

Tina was very good and she helped me with the whole process. Great customer service Serivce provided 😊 bye now take care be safe .

I had a follow up call from IQOS after registration of my new unit. They were seeing how I was getting on with using it and if I had any questions. The operator on the phone was Daisy, she was really helpful and gave some great advice. It was good to talk to a real person and not an AI for a change! At the end of the conversation she offered me a great deal on a selection of cartridges, £10 for 3 packs. Bargain! Very happy with the service.

Very helpful and many thanks for your professionalism. 🙏❤️

It is the second time now that i have had an order go missing, the first time they gave me my money back, This time it has been over a week with little to no communication, i have had to chase them many times and keep getting the same response that they are waiting for the delivery company to respond. It is not my fault the parcel is lost/stolen, they are refusing to give me my money back and i had the same situation on a call, went through it all and they cut off/hung up on me!! Have waited over a week for a refund!!

Iqos are great company and have great deals on smokeless products. Their customer services team are the best, and they often contact to see how you are getting on with the products and offer any support/rewards.

Amazing experience with the customer services and products. Hasnaa was very professional and lovely.

Jasmine was extremely helpful. And I appreciated the advice and the product that's she's arranged to send to me as I had a major problem with them. What a helpful company you are!!!. Many thanks. I've now created my account and will order from you in the future.