IPSY Reviews 6,112

I have been a long time Ipsy subsciber and I always love my products, except when I do add ons and they still have not come. I wrote Ipsy the specific products that are missing. I know Ipsy will make it right , they always do!! I love Ipsy, Boxycarm!!!

If I could give a negative amount of stars, I would! I’ve contacted several times (because the first guy did absolutely nothing to help) and have not received a response. I ordered 3 shampoos in my glam bag add ons. IPSY accidentally sent me 3 conditioners instead. I sent an email with pictures and an explanation. No resolution has been provided. I either need the items I actually ordered sent to me or a refund! It’s absolutely RIDICULOUS not receiving a quick resolution to this!

My first Ipsy Glam Bag was delivered to the wrong apartment, and thankfully the VEHO delivery person took a pic of a bright blue door and my door is brown. USPS/UPS/FED EX all deliver here with no lost packages.....sometimes you get what you pay for.
I still haven't received it, 😕 and it was deducted from my bank account September 28 and it's almost November!! Then I noticed $36.54 was withdrawn from my bank account for a "Boxycharm" order. I looked over my IPSY account online, but didnt change up my membership. 🤔
That transaction caused my Amazon subscriptions to be canceled. I am retired and live on a fixed income, so I have to watch what I spend.
I really don't know what to think at this point. I just hope I get the products that I asked for and not just some random makeup that I can't t use.
I believe that is why we took the questionnaire to begin with.

Nothing to review because ITS STILL NOT HERE. Customer service isn't very helpful just keep telling me it's on the way. I regret ordering anything.

I love this company. Over the years that I’ve had it. I have definitely see a change for the better. They always address my needs and make it very convenient easy and fast.

I requested a reshipment because it wouldn’t let me change my address for my original and now it’s been a month and I still haven’t received my October shipment nor has it been shipped

The lady told me to wait until the 28th for my shipment. It was shipped on the 7th and it’s the 25th now and she just said keep waiting for a boxycharm bag i’ve paid over $100 for. at this point my October bag hasn’t come and they will expect me to pay for Novembers bag in just a few days. How am I supposed to do that when octobers bag hasn’t come and the tracking hasn’t updated for quite a while???

I got a subscription gave my new address it was excepted...they then sent it to old address...I contacted them then had to wait for a response...was told to change my address..so u did change it again. I was frustrated so I asked for refund and was denied..I was there website that messed up and now I just want a refund...they will not get back to me will not refund my money

😒wow wtg iPSY. Way to make us feel totally NOT special anymore. We want the "Glam Bag" back ! Tf is "original" !?🙄 Who feels glamorous getting an "iPSY original" certainly not me. 😒iPSY has gone drastically downhill. Products arent as good & such a tiny product for their prices. Never allows me to make my "choice". No notifications for that but constant emails about buy this buy that. Besides the cost continues to increase & the products are less & less worth it. I pay $29.76 for 4 samples & only 1 "full size" product which is always something small & it's called"original" bag? No Ty. What a joke ! I'm switching to a better beauty subscription. Don't waste your $ on iPSY.

This is my 2nd month getting their Glam Bag and it's been at the facility of origin since the 8th, it's now the 24th. The response I got from customer service was "if you don't get it by the 31st, then we can do something".

Ipsy has always delivered top makeup and skincare products each month for years!

I had joined ipsy two years ago and had a problem with my debit card I had a difficult time getting through to ipsy to set my membership back up .I have been receiving y bags aga now I love everything about them I have gotten so many full size products .eye shadow etc keep up the good work it's so fun. getting the mail

Ipsy has switched their carrier to ACI Logistix, which has month-over-month lost my orders. Then I submit for replacement and items are out of stock. So I’ve been paying for a useless subscription. I finally canceled after months of providing feedback and asking for help. I was a loyal customer for almost 10 years. You lost a long time customer Ipsy.

In my last package (the $30 one), I accidentally clicked in the app and was unable to choose products for my package. I still had several days until shipping time so I reached out to customer service via email and asked for assistance. Next I went ahead and opened a chat to see if the AI chatbot could help or direct me to help. The chatbot told me it could not help but that I should hear a response to my email within 1-2 days. I did not receive any form of follow up and my package shipped without my selection. It appears IPSY has outsourced their customer service to AI without giving AI any authority to solve any issuers or perform actual customer service.

I have used this service on and off for many years and if you are just looking for random things to try or to feel surprised every month you may enjoy it. If you ever need help you will not enjoy it.

First, trustpilot, I am confused at how companies are represented when I see an overall review of less than 2.8/5 stars accompanied by a large applaud and claimed "reviewer satisfaction" because the numbers don't add up. I'm hesitant to write because account info is openly shared for reviewers to not be anonymous, therefore accounts could be marked if a less than optimum review was left. I've been w/ipsy for over a decade but had to switch account info (separation) so the company doesn't acknowledge the years of dedication and loyalty prior to the changes after the merger. I have had horrible bag choices/ products chosen for me w/ an average of 1-2 oit of 5 I'll try each month. The reason I've rated average is bc my recent customer service experience was efficient, quick and polite; a far change from being ignored for the prior 7 months. Prices keep rising while brand strength, variety and product size ares decreasing. I keep staying to use the points I am given instead of refunds or exchanges in items never received or sent broken but after 3 months of little choice and the times I've chosen something it was suddenly sold out (then points expire) so as Im writing this, I'm realizing I'm not nearly as placated as I thought and should probably stop wasting the money. P.S. reviews to get points are due now but as usually my products haven't arrived to try once let alone enough for a review. Not fair- especially when I set an alarm to choose immediately and either select "no add-ons" or choose them right away to save the company time as well.

IPSY has completely revitalized my beauty routine! While the curated monthly bags are always exciting, what truly sets them apart is their amazing customer service. On the rare occasion I've had a shipping issue or a question about a product, the support team has been incredibly responsive, helpful, and quick to resolve things, often going above and beyond to make it right.
Beyond the peace of mind that comes with great service, the sheer quality and value of the products are fantastic. Their curation has really improved, introducing me to wonderful new, trendy, and high-quality brands and products I wouldn't have discovered on my own. Whether it’s a viral skincare staple or a beautiful new makeup palette, Ipsy continues to deliver a personalized, high-value haul every single month. Highly recommend!

Really bummed. I decided to try this out and was soooo excited to get my bag. There was a timeline on the app that showed when I should be receiving my bag and that came and went. I also noticed that the timeline wasn’t moving so it was just stuck on the “assembly” part the entire time. I finally reached out to the customer service app and the robot couldn’t even find me in the system so I was directed to email and I did and thankfully they did get back to me within a day or two. I was told in the email that I had purchased outside of their usual billing cycle (?) and they were working on it and I would be getting an email with a shipping number soon. That was 4 days ago and still nothing and on the app it’s still in the “assembly” stage. I did get an email showing the products that have been picked for me and I was able to add one one but no shipping update or any idea of where my bag is at all. Still just showing the assembly stage and it’s just really frustrating not knowing when I will get this bag. I will most likely be canceling after this as it just doesn’t feel worth it for me

I resigned up its been a few years since I received boxy charm or now Ipsy. I noticed the price almost doubled that's unfortunate. Also I never received my box and I cant locate where it is. I mentioned it to customer service, but have yet to receive my box. I'll most likely cancel....

This was my first time trying ipsy and I was excited, however, so much went wrong. First I was supposed fo have gotten a discount for the promo which was $9 and then the next day after I put my order through they do a promotion for it to be $4. I was also supposed to get a "free gift" along with me glam bag and never received it. I tried to speak to multiple customer service reps and it was always "can you show screenshots of the order" now I always take screenshot but there was nothing to screenshot. There was no confirmation email. No receipt for my order and when I signed in to look at my current orders it would say "there are no orders." I did however screenshot and show the timeliness it showed for my purchase which, how do I have a timeliness for an order but no order exists? It said 0ct.1st or 2nd my order was placed. Then it was stuck on confirming the order but the payment had already gone through. It said it would be here by oct.17th, nothing updated I had no tracking info for the shipping or ever received emails confirming anything by oct.15th so I emailed customer service. By the 21st, yesterday I finally received my package only to be disappointed. Everything aside from 1 item, was useless to me. I got an eyebrow pencil that doesn't even match my color, bronzer and I don't even use that, some pimple patches I could've gone to the store and got. The value of the glam bag was not at all even above $40, and the perfume i received smelled horrendous. To say I was dissatisfied doesn't even begin to express how I feel about this subscription. I instantly cancelled it the same day I got my package, not because I just wanted to try it out. But because I paid $11 total when the subscription is $14 a month, and with a $9 promo and being as disappointed with the items, I surely wasn't going to start paying more money just to have more items I don't want monthly. I tried allure subscription and they gave me everything I use daily now because they were actually quality products. Maybe as a teenager ipsy is for you but definitely not a woman's makeup subscription service.

I like IPSY but sometimes had issues with missing items