Needed ring repaired and the process was very easy. Consistent good communication via email about the repairs needed. Ring came back to me in good shape, all very quick and easy. Thanks!
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Horrible experience. I purchased a ring and necklace for my nieces quinceanera. The necklace broke after a couple of days due to poor workmanship. They refused to replace it and wanted me to pay... See more
Company replied
Honestly the earrings I purchased are incredibly gorgeous and sparkly. They have 14k stamped inside the hoop and the clasp is really secure compared to some other ones I bought in L.A… However, the ho... See more
I loved the look of these earrings and after shopping around these seemed like an excellent value. I have been disappointed with online purchases before- who hasn't ? I read and reread the descripti... See more
Company details
Written by the company
High quality fine jewelry for an affordable price
Contact info
606 S. Hill Street, 90014, Los Angeles, United States
- hello@iokajewelry.com
- iokajewelry.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
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Great Products and Customer Service
Quick shipping and awesome customer service! I took a chance ordering through their site instead of Amazon.com and it was a great experience. Better prices on their site and they will help you find what you need. I asked for pictures of the items and got a response immediately. Their pendants and chains are great! Highly recommend! Ask for Shiro!
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