invisiblebraces4u Reviews 

804
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, friendly, and professional, making them feel comfortable and well-informed. The customer service is consistently highlighted as excellent, with many appreciating the prompt communication and detailed explanations. The booking process and overall user experience are described as smooth, easy, and efficient, often without pressure to commit. However, some customers also noted significant issues with communication and organization, particularly after the initial consultation. Reviewers mentioned having to chase for appointments, experiencing unresponsiveness, and a perceived deterioration of service and aftercare during or after treatment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as lovely, welcoming, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the initial consultations as... See more

User experience

Users describe positive interactions with the user experience, often highlighting the straightforward and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the prompt, helpful, and... See more

Booking process

Consumers find the booking process to be positive, with many describing it as incredibly easy, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had my face to face consultation in Leeds, where I was met by lovely, welcoming and knowledgeable staff from first arriving at the clinic, to leaving. The lady on reception was really p... See more

Rated 5 out of 5 stars

The consultation was great because it cut to the key points and questions - perfect for fitting in on a working day. Was great for Harley taking the time and making sure the pricing plan and inclusion... See more

Rated 5 out of 5 stars

I had a great experience with Charleigh Duncan, the Treatment Co-ordinator I spoke with today during my Zoom consultation with Invisible Braces 4 U. Although my treatment has not started yet, I alread... See more

Rated 5 out of 5 stars

Went into my consultation at IB4U Bow feeling anxious and skeptical but walked out of there absolutely gleaming with excitement!! The service was so smooth and professional. Every member of staff w... See more


Company details

  1. Cosmetic Dentist

Written by the company

At invisiblebraces4u, we guarantee the best, most affordable Invisalign prices in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

804 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(804)

752 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A warm welcome the beginning from the…

A warm welcome the beginning from the receptionist to the end saying goodbye after committing to my 12 month Invisalign plan! These practitioners were helpful and understanding. I felt comfortable and very well looked after ! :)

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely experience from Dalston brunch

I had such a lovely experience from start to finish with the Invisalign team. Everyone was so welcoming, professional and informative, and they really made me feel comfortable throughout the whole process.

The treatment coordinator and dentist both took the time to explain everything clearly, answer all of my questions and make sure I felt confident moving forward with my treatment plan. I never felt rushed or pressured at any point.

What stood out to me most was how friendly and genuine the team were. They were also really kind and engaging with my son, which made the experience even more comfortable for me as a mum.

I’m so excited to start my Invisalign journey and I’m genuinely happy I chose this clinic. Thank you again for the amazing service, care and professionalism — I would definitely recommend to anyone considering Invisalign treatment!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience at the Bow…

Had a great experience at the Bow branch of Invisible Braces with Negaad. She was so welcoming, explained the whole Invisalign process clearly, and talked me through all the package options. Super helpful and friendly throughout — highly recommend! Jzk

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Had my initial booking process…

Had my initial booking process consultation with the treatment Coordinators staff Jamie and Harry, both very lovely, informative and reassuring in helping me in my Invisalign journey. I got all the right information and they understood my goals and ensured the experience was tailored to me. Highly recommend and can’t wait to start.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Very welcoming and professional initial…

Very welcoming and professional initial consultation. Everything was explained clearly, including the different treatment options available. I felt comfortable asking questions and left feeling confident about the next steps in my teeth straightening journey

Jamie Mcdonnell was my treatment coordinator

21 May 2026
Unprompted review
Rated 1 out of 5 stars

​The service at this practice started…

​The service at this practice started out great but has completely deteriorated. Throughout my Invisalign treatment, I had to constantly chase them just to get appointments booked correctly. Now that treatment is "finished," it has been a total nightmare.
​I paid for my clear retainers, but they were sent to the wrong branch on the other side of town. I requested a transfer to Acton, and nearly a month later, I am still waiting. The attitude from the team has been entirely dismissive and uncaring. When you spend this much money on your teeth, you expect a basic level of competence and customer service.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service provided especially…

Brilliant service provided especially from Mandy’s Rahman provided a good insight on my whole treatment and the potential outcomes making me confident in proceeding my treatment with this company and Dr Gemma’s professionalism further increased my confidence in this treatment plan

20 May 2026
Unprompted review
Rated 1 out of 5 stars

Take your time, don’t rush into it.

At my first appointment, I had an X-ray and was advised that the Lite package was recommended for me. I was encouraged to sign a waiver to bypass the 2-week cooling-off period so that treatment could begin as soon as possible. I agreed, signed the waiver, and took out the 0% finance option.
Shortly afterwards, I received a message asking me to come in to start treatment. However, when I arrived, I had another X-ray and was informed that treatment could not begin due to inflammation in my gums. Questionable!
Fast forward over two months and three appointments later — including multiple X-rays — no treatment plan had actually started. I was then informed that a large periapical cyst had been identified. Despite this, I was told they could alter the treatment plan so that the tooth with the cyst would not be moved during orthodontic treatment.
I made it very clear that I was not willing to proceed with this revised plan, as addressing the cyst was far more important than straightening my teeth. After a lengthy discussion in which I repeatedly told two members of staff “no,” my treatment was finally cancelled.
I was assured that the two payments already taken would be refunded and that the finance agreement would also be cancelled. Despite this, money is still being requested from my account, which is now negatively affecting my credit score.
From start to finish, this company has caused serious concern. To make matters worse, I later received the following statement from them:
“We are very sorry to see you go; however, following your assessment, a large periapical cyst was identified, and unfortunately this means we are unable to proceed with orthodontic treatment at this stage. Your oral health and safety must always come first, and it is important that this is appropriately managed before any orthodontic treatment can be considered.”
This directly contradicts what I was told in person, as they initially wanted to continue treatment around the affected tooth. I refused.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

10/10 experience!!

First I would like to give a big thank you to Dr Aliyah. Who helped me start my journey. She was so warm yet professional and made me feel comfortable especially as I was so paranoid from past experiences. Also, thank you Dr Ramen, he was great as well. They both were so informative and took their time with letting me know everything I needed to know and more.

If you are thinking about starting your journey. Start with invisiblebraces4u!

Everything went smooth and easy!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Off to a great start.......

Started my "Invisalign" journey with the clinic in Bow today.
From my first contact with Josh on Friday the booking process was easy and informative. I found myself in their lovely clinic in Bow on Sunday morning.
My coordinator Amelia is lovely and very helpful.
All the staff were great, the X-rays and scans taken quickly and easily. The dentist who reviewed my case was honest about what I could expect and they show you your finished smile will look like
I had braces about 50 years ago and this is so much easier.
I've been wanting to do this for ages and I'm so excited to give this to myself as a 60th birthday present from me to me.
Trusting the process with the support of invisiblebraces4U.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a virtual consultation with…

Had a virtual consultation with Atlanta, we thoroughly discussed the treatment plans, and the process I’d be going through, she was super informative and friendly, and has me very excited to start my treatment!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Virtual consultation

Had a really good call with Atlanta who talked me through all options available, answered all the questions I had for her in confidence and has booked me in for an in person consultation with great ease! Really good experience from the very beginning

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I had such a great experience with this…

I had such a great experience with this Invisalign company from start to finish. The whole team was welcoming, professional and made me feel comfortable throughout the appointment. Atlanta was especially amazing she was friendly, knowledgeable and took the time to explain everything clearly. She made me feel at ease and answered all of my questions with patience and care. The service felt very personal and professional, and I left feeling confident and excited to start my Invisalign journey. I would definitely recommend this company to anyone considering treatment.

16 May 2026
Unprompted review

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