invisiblebraces4u Reviews 

801
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, friendly, and professional, making them feel comfortable and well-informed. The customer service is consistently highlighted as excellent, with many appreciating the prompt communication and detailed explanations. The booking process and overall user experience are described as smooth, easy, and efficient, often without pressure to commit. However, some customers also noted significant issues with communication and organization, particularly after the initial consultation. Reviewers mentioned having to chase for appointments, experiencing unresponsiveness, and a perceived deterioration of service and aftercare during or after treatment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as lovely, welcoming, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the initial consultations as... See more

User experience

Users describe positive interactions with the user experience, often highlighting the straightforward and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the prompt, helpful, and... See more

Booking process

Consumers find the booking process to be positive, with many describing it as incredibly easy, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had my face to face consultation in Leeds, where I was met by lovely, welcoming and knowledgeable staff from first arriving at the clinic, to leaving. The lady on reception was really p... See more

Rated 5 out of 5 stars

The consultation was great because it cut to the key points and questions - perfect for fitting in on a working day. Was great for Harley taking the time and making sure the pricing plan and inclusion... See more

Rated 5 out of 5 stars

I had a great experience with Charleigh Duncan, the Treatment Co-ordinator I spoke with today during my Zoom consultation with Invisible Braces 4 U. Although my treatment has not started yet, I alread... See more

Rated 5 out of 5 stars

Went into my consultation at IB4U Bow feeling anxious and skeptical but walked out of there absolutely gleaming with excitement!! The service was so smooth and professional. Every member of staff w... See more


Company details

  1. Cosmetic Dentist

Written by the company

At invisiblebraces4u, we guarantee the best, most affordable Invisalign prices in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

801 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(801)

752 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Charleigh was incredibly friendly

Charleigh was incredibly friendly, professional, and helpful. She took the time to answer all of my questions clearly, making the Invisalign process easy to understand and helping me feel comfortable and well-informed. Her knowledge and positive attitude left me feeling confident and excited about taking the next step. I’m really looking forward to my Invisalign consultation. Thank you, Charleigh, for providing such excellent customer service!
⭐⭐⭐⭐⭐

13 June 2026
Unprompted review
Rated 5 out of 5 stars

My daughter had an Amazing experience…

My daughter had an Amazing experience at the Bow branch. It’s every simple and easy process Dr and staff were so friendly professional. Negaad customer service and care was amazing. The sweetest most helpful young lady. Would highly recommend to any one. You will be well Taken of at this clinic

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Most comprehensive Invisalign package

Went for my first appointment a few weeks back in the Leeds clinic. Was met by super friendly staff who walk you through everything very clearly. I’ve visited quite a few Invisalign providers but IB4U offers the most comprehensive package at the best price.

29 May 2026
Unprompted review
Rated 4 out of 5 stars

Reassuring, professional and nothing like my past aligner experience

I came in a bit nervous after a bad experience with SmileDirectClub, but the team at InvisibleBraces4U Leeds completely changed my mind about clear aligners. I had a proper in‑person appointment with X‑rays, a full dental check and a 3D scan. Dr Omar was brilliant — calm, thorough and genuinely interested in making sure everything was healthy before starting Invisalign.

Lily walked me through the package and costs without any pressure. They explained attachments, IPR and refinements clearly, and it all felt like proper orthodontic care rather than a “post your teeth in the mail” situation.

I'm giving 4/5 stars for now as I've not started my treatment yet and the new Leeds clinic was a bit chaotic with renovation work taking place and the reception a bit unclear on the day due to staff sickness.

26 May 2026
Unprompted review
Rated 4 out of 5 stars

Everything was explained perfectly well…

Everything was explained perfectly well to me at my first appointment which was to basically tell me how everything is going to be done and the process. Also explained the after process of what will be done once the whole procedure is completed. But yeah they made me feel comfortable throughout the whole thing couldn’t exactly complain with my experience

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience at Dalston branch

I went for my first Invisalign appointment and had an amazing experience at ib4u Dalston. Everything was explained to me so clearly by Mahfuz who really took the time to make sure I was confident and happy with everything. Dr Tasneem was also so knowledgeable and lovely and I am so glad I chose this company and branch to start my Invisalign journey. 💞

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Great

Very simply explained by Troy- professional staff and seamless method of explaining to customers. Had a variety of options for location and dates. 👍😇

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer experience

Terrible customer experience

They are unresponsive. They have not ordered my aligners and no one reached out but they have charged me a direct debit and were planning on charging me without informing me that the aligners have not been ordered and they were just never going to order them.
Take your money elsewhere, this is terrible and they never pick up and refuse to help resolve this over the phone.

1 June 2026
Unprompted review
Rated 2 out of 5 stars

Not Great

Initial consultations are great but too many issues along the way. Currently waiting to reschedule an appointment but it's been a week with no response to 4 emails.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with Harley

I had a really positive experience with my online Invisalign consultation. The process was smooth, professional, and very convenient. Everything was explained clearly, including the treatment plan, expected results, and costs, which made the whole experience feel straightforward and reassuring.

Harley was friendly, professional, and made the consultation feel personal even though it was online. I came away feeling confident and informed about the Invisalign treatment.

Would definitely recommend to anyone considering Invisalign and looking for a convenient and professional consultation experience.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

A warm welcome the beginning from the…

A warm welcome the beginning from the receptionist to the end saying goodbye after committing to my 12 month Invisalign plan! These practitioners were helpful and understanding. I felt comfortable and very well looked after ! :)

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely experience from Dalston brunch

I had such a lovely experience from start to finish with the Invisalign team. Everyone was so welcoming, professional and informative, and they really made me feel comfortable throughout the whole process.

The treatment coordinator and dentist both took the time to explain everything clearly, answer all of my questions and make sure I felt confident moving forward with my treatment plan. I never felt rushed or pressured at any point.

What stood out to me most was how friendly and genuine the team were. They were also really kind and engaging with my son, which made the experience even more comfortable for me as a mum.

I’m so excited to start my Invisalign journey and I’m genuinely happy I chose this clinic. Thank you again for the amazing service, care and professionalism — I would definitely recommend to anyone considering Invisalign treatment!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience at the Bow…

Had a great experience at the Bow branch of Invisible Braces with Negaad. She was so welcoming, explained the whole Invisalign process clearly, and talked me through all the package options. Super helpful and friendly throughout — highly recommend! Jzk

17 May 2026
Unprompted review

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