invisiblebraces4u Reviews 

814
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, friendly, and professional, making them feel comfortable and well-informed. The customer service is consistently highlighted as excellent, with many appreciating the prompt communication and detailed explanations. The booking process and overall user experience are described as smooth, easy, and efficient, often without pressure to commit. However, some customers also noted significant issues with communication and organization, particularly after the initial consultation. Reviewers mentioned having to chase for appointments, experiencing unresponsiveness, and a perceived deterioration of service and aftercare during or after treatment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as lovely, welcoming, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the initial consultations as... See more

User experience

Users describe positive interactions with the user experience, often highlighting the straightforward and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the prompt, helpful, and... See more

Booking process

Consumers find the booking process to be positive, with many describing it as incredibly easy, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had my face to face consultation in Leeds, where I was met by lovely, welcoming and knowledgeable staff from first arriving at the clinic, to leaving. The lady on reception was really p... See more

Rated 5 out of 5 stars

The consultation was great because it cut to the key points and questions - perfect for fitting in on a working day. Was great for Harley taking the time and making sure the pricing plan and inclusion... See more

Rated 5 out of 5 stars

I had a great experience with Charleigh Duncan, the Treatment Co-ordinator I spoke with today during my Zoom consultation with Invisible Braces 4 U. Although my treatment has not started yet, I alread... See more

Rated 5 out of 5 stars

Went into my consultation at IB4U Bow feeling anxious and skeptical but walked out of there absolutely gleaming with excitement!! The service was so smooth and professional. Every member of staff w... See more


Company details

  1. Cosmetic Dentist

Written by the company

At invisiblebraces4u, we guarantee the best, most affordable Invisalign prices in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

814 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(814)

763 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zoom zoom

Jamie was very friendly and informative, I didn’t feel under pressure to commit to anything and if the treatment isn’t right for me there is no obligation to pay for anything!
Jamie answered all my questions to the best that he could without actually seeing me face to face.

6 July 2026
Unprompted review
Rated 3 out of 5 stars

I’ve rounded it up to 3 for now

I’ve rounded it up to 3 for now. I’ll update my review in a few months once I’ve had a clearer experience of the full treatment.

So far, the communication has been quite poor. Every time I think I’m getting closer to starting my Invisalign journey, another requirement comes up “come in for another X-ray,” “book a hygiene appointment.” I have absolutely no issue with either of those things, but I do have an issue with only finding out about them at the last minute. If they’d explained the full treatment process during my initial consultation, I could’ve planned to get everything sorted in advance rather than having to book it in last minute and rush around.

At my initial consultation, there was no mention that I’d need another X-ray or a hygiene appointment before progressing with Invisalign. They were happy to take payment and begin the process, but from that point onwards I’ve had to chase to get updates and find out what happens next.

I’m hoping the rest of the treatment goes more smoothly and if it does / doesn’t then I will update my review.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I came in feeling slightly nervous

I came in feeling slightly nervous, but the welcoming atmosphere and friendly staff immediately put me at ease. I was given plenty of time to explain everything I wasn’t happy with about my smile, as well as what I hoped to achieve with Invisalign. Gizem was absolutely fantastic!! She listened carefully, asked questions to fully understand my concerns and made it easy for me to explain exactly what I wanted to change. She explained the whole process clearly and made sure I understood every step and what I could realistically expect.

4 July 2026
Unprompted review
Rated 3 out of 5 stars

Would Prefer To Know Before A Big Spend (£££)

Not transparent about the likelihood of invisible braces working long term. In the mornings after wearing the retainer overnight my teeth are almost always straight, but by midday each day they have shifted badly again. This is over a year after completing treatment with you. Otherwise, initial staff were nice when starting treatment - although it was not helpful to see a different dentist each time afterwards. Thank you!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Positive Consultation Experience

Consultation was thorough, took me through everything I needed to know and got me booked in right away!
Connection wasn't great and lost a few times on the call, but always had a call back straight away :)

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! I told you a week in advance I didn’t want my consultation but you wouldn’t refund my deposit unless I attended, even though I’ve been told by another dentist Invisalign won’t work for me. All you want is peoples money. Disgusting! DO NOT USE THIS COMPANY.
I never received a refund. And was not told prior to paying the deposit that I had to attend. I was just told if I decide not to go ahead I would get a refund which was a lie.
In a time where people are struggling to make ends meet this is disgusting!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I just had a FaceTime consultation

I just had a FaceTime consultation with Josh, and it was such a great experience. He was incredibly friendly, professional, and took the time to answer all of my questions thoroughly, which made me feel really comfortable and informed. He also helped me find the closest clinic to me making the whole process so much easier. I really appreciated his patience, knowledge, and support throughout the consultation. I would definitely recommend speaking with Josh if you’re looking for helpful and genuine guidance.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Another excellent experience at the…

Another excellent experience at the clinic. The dentist was professional, friendly, and took the time to explain everything clearly. Although I haven’t started my Invisalign treatment yet, I left feeling confident and well informed. The whole team was welcoming and made me feel at ease. Excellent customer service—I would highly recommend this clinic.

27 June 2026
Unprompted review

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