invisiblebraces4u Reviews 

805
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, friendly, and professional, making them feel comfortable and well-informed. The customer service is consistently highlighted as excellent, with many appreciating the prompt communication and detailed explanations. The booking process and overall user experience are described as smooth, easy, and efficient, often without pressure to commit. However, some customers also noted significant issues with communication and organization, particularly after the initial consultation. Reviewers mentioned having to chase for appointments, experiencing unresponsiveness, and a perceived deterioration of service and aftercare during or after treatment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as lovely, welcoming, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the initial consultations as... See more

User experience

Users describe positive interactions with the user experience, often highlighting the straightforward and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the prompt, helpful, and... See more

Booking process

Consumers find the booking process to be positive, with many describing it as incredibly easy, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had my face to face consultation in Leeds, where I was met by lovely, welcoming and knowledgeable staff from first arriving at the clinic, to leaving. The lady on reception was really p... See more

Rated 5 out of 5 stars

The consultation was great because it cut to the key points and questions - perfect for fitting in on a working day. Was great for Harley taking the time and making sure the pricing plan and inclusion... See more

Rated 5 out of 5 stars

I had a great experience with Charleigh Duncan, the Treatment Co-ordinator I spoke with today during my Zoom consultation with Invisible Braces 4 U. Although my treatment has not started yet, I alread... See more

Rated 5 out of 5 stars

Went into my consultation at IB4U Bow feeling anxious and skeptical but walked out of there absolutely gleaming with excitement!! The service was so smooth and professional. Every member of staff w... See more


Company details

  1. Cosmetic Dentist

Written by the company

At invisiblebraces4u, we guarantee the best, most affordable Invisalign prices in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

805 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(805)

752 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First meeting

I had a great first consultation online with Troy where I was explained all treatment options and steps of the process and booked for my appointment so promptly. He answered all my questions and I am Very excited for the ongoing treatment!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience was amazing

My experience was amazing, explained everything clearly and was patient with my mother. Making it easy for all of us to understand, staff was very nice and welcoming. Great experience overall!! Have recommended

4 July 2026
Unprompted review
Rated 1 out of 5 stars

disrespectful, no manners

0 communication skills lied about 3 times saying my aligners were being made turns out they wasn’t called up the Leeds branch and she ended the phone on me disrespectful horrible horrible people unwelcoming and lack simple respect to customers

8 July 2026
Unprompted review
invisiblebraces4u logo

Reply from invisiblebraces4u

Dear Mariah,

Thank you for taking the time to leave your feedback. We are genuinely sorry that you feel this was your experience with our practice.

Following a thorough review of your case, your treatment was assessed by our orthodontic team and it was determined that you were not clinically suitable to proceed with Invisalign treatment. This decision was based entirely on clinical judgement and was made in the interests of your dental health.

We fully appreciate that patients may become frustrated and are entitled to raise concerns. However, we also have a responsibility to provide a safe and respectful working environment for our staff. During your interactions with our team, abusive language was directed towards a number of our colleagues, which unfortunately prevented constructive discussions regarding your treatment and the available options.

Despite these circumstances, we made the decision to offer you a full refund as a gesture of goodwill in order to resolve the matter fairly and amicably.

We respect your right to share your experience publicly. However, we believe it is important that any review reflects the complete circumstances of the case, including the clinical decision that treatment was not suitable, the nature of our interactions, and the goodwill resolution that was offered.

We are sorry that we were unable to provide the outcome you had hoped for and sincerely wish you every success with your future dental treatment.

Kind regards,
InvisibleBraces4u Team

Rated 1 out of 5 stars

Unreliable

My experience started off well, but unfortunately the service declined significantly once payment had been made. Communication became unreliable, and there were substantial delays in receiving my retainers. Based on my experience, I would not recommend this company if you are looking for responsive customer service and reliable aftercare.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a remote Invisalign consultation…

I had a remote Invisalign consultation with Harley and it was a great experience. Harley was friendly, professional, and took the time to understand my expectations before clearly explaining the treatment process. My questions were answered thoroughly, making everything feel simple and straightforward. I really appreciated how helpful Harley was throughout the consultation, and I came away feeling informed and confident about the next steps.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Zoom zoom

Jamie was very friendly and informative, I didn’t feel under pressure to commit to anything and if the treatment isn’t right for me there is no obligation to pay for anything!
Jamie answered all my questions to the best that he could without actually seeing me face to face.

6 July 2026
Unprompted review
Rated 3 out of 5 stars

I’ve rounded it up to 3 for now

I’ve rounded it up to 3 for now. I’ll update my review in a few months once I’ve had a clearer experience of the full treatment.

So far, the communication has been quite poor. Every time I think I’m getting closer to starting my Invisalign journey, another requirement comes up “come in for another X-ray,” “book a hygiene appointment.” I have absolutely no issue with either of those things, but I do have an issue with only finding out about them at the last minute. If they’d explained the full treatment process during my initial consultation, I could’ve planned to get everything sorted in advance rather than having to book it in last minute and rush around.

At my initial consultation, there was no mention that I’d need another X-ray or a hygiene appointment before progressing with Invisalign. They were happy to take payment and begin the process, but from that point onwards I’ve had to chase to get updates and find out what happens next.

I’m hoping the rest of the treatment goes more smoothly and if it does / doesn’t then I will update my review.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I came in feeling slightly nervous

I came in feeling slightly nervous, but the welcoming atmosphere and friendly staff immediately put me at ease. I was given plenty of time to explain everything I wasn’t happy with about my smile, as well as what I hoped to achieve with Invisalign. Gizem was absolutely fantastic!! She listened carefully, asked questions to fully understand my concerns and made it easy for me to explain exactly what I wanted to change. She explained the whole process clearly and made sure I understood every step and what I could realistically expect.

4 July 2026
Unprompted review

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