Invigor Medical Reviews 1,785

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and thoughtful approach, making interactions pleasant and efficient. Many people highlight the outstanding customer service, noting that the team is prompt, attentive, and dedicated to meeting individual health needs. However, some customers also mentioned issues with order processing and product delivery, with a few experiencing significant delays in receiving their shipments. There were also occasional concerns about product formulation changes and unexpected charges, which led to dissatisfaction for a small number of people.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Service

People report positive experiences with service. Customers frequently praise the kindness, thoughtfulness,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant delays, with... See more

Product

Reviewers highlight ambiguous aspects of the product. Some customers report positive experiences, praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My overall experience with Invigor Medical has been decent. Maddy is the person that made it better. She is very helpful. She answered all my questions, addressed my concerns, and worked diligently to... See more

Rated 5 out of 5 stars

Brooklyn does a fantastic job proactively reaching out at time when it's most convenient, and when supplies are low. She turns a resupply chore on my list into a task that's done before I know it. I c... See more

Rated 5 out of 5 stars

Always 5 stars. Invigor treats its customers/clients like no other company. They know customer service. I have had the pleasure of working with Brooklyn for nearly 2 years. Shes like a trusted friend... See more

Rated 5 out of 5 stars

Everyone as Invigor has been so helpful and insightful and providing me the attention and care as a patient to meet my health needs. Specifically, Brooklyn has been the best at making sure all my need... See more

Company replied


Company details

  1. Medical Clinic

About Invigor Medical

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brooklyn is incredible!!

Brooklyn is incredible! She is my GO to person at Invigor for the last 3 years! From immediate feedback, problem solving and just handling my needs, I feel assured about everything I purchase at Invigor!

20 February 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your wonderful feedback! We're thrilled to hear that Brooklyn has been your go-to for the past three years and that she continues to provide excellent support.

– Invigor Medical Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Fair pricing. Staff was wonderful.

3 February 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words! We're glad you had a quick and easy experience and appreciate your recognition of our wonderful team.

Invigor Medical Team

Rated 5 out of 5 stars

Absolutely great service

Maddi was my contact/consultant and was VERY attentive and helpful.
I've always had a positive experience when Placing an order or in need of information. Service has always been great but has actually gotten easier since I started to have my needs met.
I will certainly be using your services again in the future and really appreciated the help from Maddi as I am one of THE most "un techy" people around but she walked me thru everything I needed to do and made it easy! Thanks to all!
Bart Rasmussen

28 January 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your wonderful feedback! We're thrilled to hear that Maddi provided such attentive and helpful service, making the process easy for you—we look forward to assisting you again in the future!

Invigor Medical Team

Rated 5 out of 5 stars

Great company

Great company, I have been buying products now for 4 years and it’s always a great experience. Maddy always takes care of me quickly and efficiently!

5 February 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for being a loyal customer for the past four years! We’re so glad to hear that Maddy consistently provides you with quick and efficient service.

Invigor Medical Team

Rated 5 out of 5 stars

Maddy did an excellent job helping me…

Maddy did an excellent job helping me with my prescription and understanding. I feel like she is a valuable employee I'm very helpful to me!

4 February 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words! We're so glad to hear that Maddy provided excellent service and support with your prescription—she truly is a valuable member of our team.

Invigor Medical Team

Rated 5 out of 5 stars

Maddy was super

Maddy was super

28 January 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're so glad to hear that Maddy provided you with great service! Thank you for sharing your experience.

Invigor Medical Team

Rated 5 out of 5 stars

Excellent Customer Service

Had a question about an order and called via phone. Immediately got connected with a customer service rep, Courtney. She answered all my questions, and then made an adjustment to my order.
I've had a few experiences with telemedicine that were not good, and after speaking with Courtney, I have to say Invigor Medical has made me a convert. She was very knowledgeable about the meds I had ordered and had very helpful suggestions to make better use of the medication.
When I've ordered from Invigor, the consultation with the doctor was easy, and meds were delivered quickly. To speak with a real person like Courtney sets Invigor Medical above all the other tele health companies. The previous tele med company I tried, there wasn't a phone number you could call.
Thank you Courtney and Invigor Medical for great customer service!

23 January 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're thrilled to hear that Courtney provided such a positive experience and helped make your telemedicine journey a great one! Providing knowledgeable and accessible support is something we strive for, and we're so glad she could assist you. Thank you for your kind words and for choosing Invigor Medical!

Invigor Medical Team

Rated 5 out of 5 stars

I had some hard questions and concerns…

I had some hard questions and concerns and Maddy answered all of my questions. She also gave me other information that is very helpful. Talking to Maddy was like a much needed pep talk. I appreciate her thoughtfulness and kindness.

15 January 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for sharing your experience! We’re so glad to hear that Maddy was able to provide thoughtful and helpful support while addressing your questions and concerns.

Invigor Medical Team

Rated 5 out of 5 stars

Courtney was amazing

Courtney was amazing. She was polite and engaging. She answered all my questions, sent me follow up text messages and called me back when she said she would. She made the entire process easy.

14 January 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words! We’re thrilled to hear that Courtney provided such polite, engaging, and dependable service, making the entire process seamless for you. Your feedback means so much to us, and we’re glad we could assist you.

Invigor Medical Team

Rated 1 out of 5 stars

i need help with ed i heard trimax was…

i need help with ed i heard trimax was the only way to go so i contacted this company for help and right from the start it was a bad experience the antidote came first then the trimax 7 days later and it wasnt shipped to my residence i got a phone call from fed ex to come get itso after all of this and paying 350 dollars for a half of a vial the stuff didnt work so after putting a needle in my penis which can be very unpleasent still no erection i called and talked to the drs who informed me id probably do better on quad mix so they ordered me some then invigor medical tries billing my card another 350 dollars for the new medication after the first one didnt work so really think about this route to go its extremely high priced for stuff that doesnt work and i could of sworn they garunteed their product but they dont thanks for your time in this matter Daniel Reedy

2 December 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your feedback, and we’re sorry to hear about your experience. We strive to provide the best possible support and care for our patients, and we understand how frustrating this must have been. Please know that we’re here to assist you further and address your concerns—don’t hesitate to reach out so we can help.

Invigor Medical Team

Rated 5 out of 5 stars

I had an excellent experience…

I had an excellent experience interacting with Maddy at Invigor Medical today. Maddy was not only knowledgeable but also incredibly friendly and patient, taking the time to answer all my questions thoroughly and ensuring I felt confident about the information provided. It’s clear she genuinely cares about helping customers and providing the best service possible. I truly appreciated her professionalism and warmth during our interaction. Thank you, Maddy, for going above and beyond!

9 January 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for sharing your wonderful experience! We’re thrilled to hear that Maddy provided you with such knowledgeable, friendly, and patient assistance. Your kind words highlight exactly the type of care and professionalism we strive to deliver.

Invigor Medical Team

Rated 5 out of 5 stars

I’ve been working with Maddy for a…

I’ve been working with Maddy for a while now, and the experience has been fantastic. Maddy is incredibly responsive, always available to answer my questions and provide helpful insights. She makes the process seamless and stress-free, and her professionalism and expertise are evident in every interaction. I really appreciate her attention to detail and willingness to go the extra mile to ensure everything runs smoothly. It’s clear she genuinely cares about her clients, which is rare to find. I highly recommend Invigor and Maddy for anyone looking for a reliable and helpful partner.

8 January 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for sharing your fantastic experience! We're delighted to hear how Maddy's responsiveness, professionalism, and dedication have made such a positive impact. Your kind words mean so much to our team, and we’re grateful for your recommendation.

Invigor Medical Team

Rated 5 out of 5 stars

Maddy is the best

Maddy is the best! She went above and beyond to help me restart my journey with invigor and made it such a pleasant experience. Highly recommend!

8 January 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words! We’re thrilled to hear that Maddy was able to provide such a positive and helpful experience as you restarted your journey with Invigor. We truly appreciate your recommendation!

Invigor Medical Team

Rated 5 out of 5 stars

Suzi was great walking me through the…

Suzi was great walking me through the re-order process. Very helpful and kind.
Thank you. I’m looking forward to receiving my next 3-month program.

8 January 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your positive feedback! We’re so glad to hear that Suzi was able to assist you with the re-order process in a helpful and kind manner. We hope you enjoy your next 3-month program!

Invigor Medical Team

Rated 1 out of 5 stars

The dose is supposed to be 5 units - Does not work

The dose is supposed to be 5 units. They now say you can up up 50 units. A WHOLE BOTTLE???? The product is painful, It does not work at that low dose. I asked for a stronger dose to make it more affordable than having to do 20-30 units at an outrageous cost. It is painful and the Bruising is AWFUL. I would NOT recommend It cost over $350 for a small vial.

1 January 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for sharing your experience, and we’re sorry to hear about the challenges you’ve faced. We understand how important it is to find the right dosage and ensure the treatment is both effective and comfortable. Please don’t hesitate to reach out to our team to address your concerns and explore alternative options.

Invigor Medical Team

Rated 5 out of 5 stars

Invigor Medical is Tops.

I've had an excellent experience with Invigor. They're priced competitively, and in fact, their treatment options offer the best value I've seen yet. The customer support is strong and responsive. Treatment Specialists like Courtney go above and beyond to explain everything, coordinate service delivery, and ensure quality care. I look forward to referring others to Invigor.

19 December 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you so much for your thoughtful review! We’re thrilled to hear that you’ve had such a positive experience with our team, especially with Courtney’s exceptional service. We truly appreciate your trust and your willingness to refer others to Invigor.


Invigor Medical Team

Rated 5 out of 5 stars

Enzo helped me located a delayed order…

Enzo helped me located a delayed order and followed up with useful answers.

26 November 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for sharing your experience with us! We're glad Enzo was able to assist you and provide the support you needed.

Invigor Medical Team

Rated 1 out of 5 stars

I have been waiting weeks for my order…

I have been waiting weeks for my order and they still cant tell me when it might be shipped. I asked to cancel it as the Olympic guarenteed i would have it in 2 days and they refuse stating its in the "cue" and cant be canceled. DO NOT BUY HERE! There are several other better options

18 November 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We sincerely apologize for the delay and understand your frustration with the situation. Our team is constantly working to improve our processes, and we truly value your feedback as it helps us better serve our customers.

Invigor Medical Team

Rated 5 out of 5 stars

Enzo help me with my question

Enzo help me with my question

12 November 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for sharing your experience—it's great to hear that Enzo was able to assist you!

Invigor Medical Team

Rated 5 out of 5 stars

Professional, helpful support

I had many questions and was impressed with the quality of answers I received. It has been a very good experience.

12 November 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for sharing your positive experience—we’re delighted to hear that your questions were answered thoroughly!

Invigor Medical Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look