Invigor Medical Reviews 1,785

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and thoughtful approach, making interactions pleasant and efficient. Many people highlight the outstanding customer service, noting that the team is prompt, attentive, and dedicated to meeting individual health needs. However, some customers also mentioned issues with order processing and product delivery, with a few experiencing significant delays in receiving their shipments. There were also occasional concerns about product formulation changes and unexpected charges, which led to dissatisfaction for a small number of people.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Service

People report positive experiences with service. Customers frequently praise the kindness, thoughtfulness,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant delays, with... See more

Product

Reviewers highlight ambiguous aspects of the product. Some customers report positive experiences, praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My overall experience with Invigor Medical has been decent. Maddy is the person that made it better. She is very helpful. She answered all my questions, addressed my concerns, and worked diligently to... See more

Rated 5 out of 5 stars

Brooklyn does a fantastic job proactively reaching out at time when it's most convenient, and when supplies are low. She turns a resupply chore on my list into a task that's done before I know it. I c... See more

Rated 5 out of 5 stars

Always 5 stars. Invigor treats its customers/clients like no other company. They know customer service. I have had the pleasure of working with Brooklyn for nearly 2 years. Shes like a trusted friend... See more

Rated 5 out of 5 stars

Everyone as Invigor has been so helpful and insightful and providing me the attention and care as a patient to meet my health needs. Specifically, Brooklyn has been the best at making sure all my need... See more

Company replied


Company details

  1. Medical Clinic

About Invigor Medical

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The best ever

When dealing with an issue that isn’t the most comfortable to talk about, the staff can make all the difference in the world. They are kind, they listen and they are thoughtful. Rosa was the best, the follow up was instant and I felt like she truly cared and in the end they have helped me overcome a huge challenge in my life.

Thank you Rosa and the whole team at invigor!

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience with invigor

Terrible experience with invigor, not once was I contacted by a doctor, but they prescribed the medicine and charged me immediately. After faithfully taking the medicine for three months, there were zero results. This medication didn’t do a thing and a lot of money was spent. A doctor never contacted me, no follow up and all they want is your money. Don’t waste your time or money with this company.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible company

Absolutely horrible company. I will say the product was effective however I was over charged one month and had to get a refund. That is understandable mistakes happen. About 2 months later my 3 month subscription was cancelled to be replaced by a one month subscription at almost three times the price. I paused my subscription only to receive product I did not order. After I spoke to customer service I changed my subscription from paused to cancelled. I confirmed with the customer service rep that it was now cancelled. This month I was charged again even though I had cancelled. And somehow when I check my subscription it is listed as active. The company is now claiming it is an it problem.
What it is is shady business practices. Stay far far away form this company!

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Order #421565

Order #421565
January 11, 2026
$315.00

I just got off the phone with a CSR. I inquired as to the whereabouts of my script. I wasn't expecting overnight or 2 day shipping - I would have been sorely disappointed. But I was expecting the processing to move at a "normal" or comparable rate when compared to the myriad of other pharmacies I have used. This "Belmar" pharmacy takes their time. Sits on your order and doesn't process it. Invigor KNOWS this but only responds with "sorry, no cancellations or refunds after you write the prescription." Never mind the fact the order hasnt even been processed!! Invigor washed their hands of you immediately after sending your script the same day to their 2nd tier pharmacy. Invigor makes sure they write the script ASAP... but doesn't give a damn what happens to it or you week(s) later when you are still sitting their twiddling your thumbs wondering where you went wrong.

Let me help you... go to Empower or Olympia. They care. They are responsive. Invigor doesn't give a damn. Your not even a # after they pen your script. I'm curious how these people stay in business. Their pricing isn't better. How? Why? Take advantage of my naivete' and heed this warning... it is my good deed for the day.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Brooklyn was there to answer any of my questions I had! Always responded in a timely manner.i couldn't have asked for better service than i received. I hope that I always get her to take care of any issues or concerns that I have.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service by Brooklyn

I have been using Invigor for a few years. I deal with Brooklyn for both my medications. She is absolutely the best! Always super helpful and very knowledgeable. If I need anything I can contact her and know it's going to be taken care of! I can not say enough about how easy she makes this for me!

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Awful

So I placed an order with invigor medic for glutathione and paid up for the product. I placed the order on 11/21 and as of 12/15 I still have not received notification that it has shipped. This is absolutely ridiculous, I would strongly advise anyone to go elsewhere for their heath needs.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Brooklyn was very helpful and kept me informed during the whole process of gathering information on your product up until purchasing it. Excellent customer service!

13 November 2025
Unprompted review
Rated 2 out of 5 stars

Trimix formulation change?

Its been a while since i've placed an order so i decided to order in Oct. To receive the order took way longer than it did than previous orders and i think the formulation has changed. My normal dose of trimix did not work so i increased the subsequent does and they did not work. I would say i have mild ED and after dose of trimix i could not even get an erection.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I have had the most positive experience…

I have had the most positive experience with Brooklyn. She has assisted me in managing my subscriptions and answered all my questions. She has been very helpful and responds in a timely manner. Invigor gets a 5 because of her.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Always the best

Always 5 stars. Invigor treats its customers/clients like no other company. They know customer service. I have had the pleasure of working with Brooklyn for nearly 2 years. Shes like a trusted friend and family member. Nothing is beyond her, never a no answer, always proactive. Invigor must know how to keep great people on their team to keep clients coming back. I often brag about them and refer whenever i can.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Brooklyn

Brooklyn, was very professional, She also satisfied all my concerns.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Convenient, Helpful, Friendly

Brooklyn does a fantastic job proactively reaching out at time when it's most convenient, and when supplies are low. She turns a resupply chore on my list into a task that's done before I know it. I can't say "convenient" enough, and having her reach out and facilitate my resupply removes all the stress from the process and ensures my medical needs are filled so that I can go on about my day with one less worry. Thanks!

23 October 2025
Unprompted review

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