International Dance Shoes Reviews 2,985

I just rang to ask why the measurements that I had added to my order did not show at checkout and was told that there was nowhere on the website to do that - I had literally just done it and have done it again since to make sure that I wasn't going mad. The representative then asked what the width of my foot is and when I told her, she said that was really wide and I should try measuring again - as if to say that my foot width isn't possible, I do have really wide feet and apparently their extra wide is 1.5cm too narrow for my bizarre feet. I already don't feel great about my weird feet but this attitude was entirely unnecessary. Needless to say, I will not be buying from here. Also, I do feel that if you are offering 'made to order' and asking the customer to send their measurements, it does suggest 'made to measure'

The worst service. Express delivery to Europe doesn't work (I paid 47 euros for it). The sender refused to help me find the package that was lost in transit. The sender also refused to refund the money for the missing order. The sender refused to provide me with any assistance related to the order. This is not a reliable seller for Europe. I strongly do not recommend them.

We have been buying four pairs of shoes (2 Latin, 2 ballroom), every 6 months for almost 8 years. Originally they were around £100 per pair, although recently this has increased to £130. They are beautiful shoes and fit very well. However, the latest pair of Latin shoes which arrived on 14 October lasted less than 8 weeks. In practice last week one strap snapped. I contacted IDS and was asked for photos, then asked was I sure we hadn’t added an extra hole (we didn’t). Eventually after some back and forth they offered to repair them. This seems ridiculous to me, since Timpsons can repair a strap without incurring the cost of 2 way delivery. I was also underwhelmed with their offer of “a voucher” (no value mentioned) for money off my next purchase. As a loyal customer of some 8 years standing I felt a replacement pair was more appropriate. I have been flatly refused in this request, hence this review. Other brands available are Supadance, Ray Rose.

Edit: yes, they offered to repair them. I don’t think that’s good enough. When I spend £130 on a pair of shoes I expect them to last more than 2 months. The fact that they “usually” do I would say means there was a problem with this particular pair, and a faulty product should be replaced. I have literally spent THOUSANDS with this company, but that counts for nothing.

Further edit: the latest pair of shoes although claiming to be the same size are longer and narrower. My daughter has nationals next week and no shoes, thanks to IDS, despite my having spent £260 since October on them. I would post photos if I could.

BEWARE OF HIDDEN PRICES! I was charged the full amount at checkout with no mention of customs or duty fees, WHICH OTHER COMPANIES LIKE RAY ROSE DO CLEARLY DISCLOSE. After the order shipped, DHL contacted me asking for an additional $44 in duties that were never disclosed at purchase. When I contacted IDS, they rudely blamed me for "not knowing my country's policies" and they quoted a line buried in their Terms & Conditions,but this was not visible or clearly stated before payment, I even looked at the FAQs and terms for this. I was under the impression that by paying the shipping fees at checkout, all costs were covered.
IDS refused to take responsibility or offer a reasonable solution, and even stated that if I refuse delivery, I’ll still be charged for return postage. This experience felt misleading and dishonest. Be aware that your final cost could be significantly higher than what you pay at checkout, and customer support will not help you resolve it.
In addition, prior to purchase, I contacted IDS for advice on fitting with my measurements. The shoes fit horribly, my toes are past the end of the shoe, and to return them I would have to eat the 38 euros + 44 dollar duty that I paid, plus the shipping to send them back. NEVER purchasing from IDS again.

The company didn't notify me about a double shipping payment of $116 after I payed £38 for shipping on their site. They claimed to have put it in the fine print where no one can see it and screwed me over saying if I want a refund I would have to pay double the $116 to send them back. Do not recommend these shoes if you don't live in the UK. Horrible customer service and bad notification about shipping.

WORST buying experience I've ever had. Did not deliver my package. Will not refund my money and I'm being charged hundreds of dollars extra because I live in the United States and they shipped it back to the United Kingdom so now I'm supposed to pay for those charges? Literally lost $500 and received nothing. What did customer service do to help me? Nothing.

Received a pair with different sizes (have photographic proof) and they definitely felt different on the feet. One fit great, another one hurting as it was small. Contacted the team and all they did was argued that it’s the same size, sent me their photos that didn’t prove anything and later finally admitted that there was a few mm difference. And the end of the day, they didn’t want to refund the posting cost even though there was clearly a manufacturing fault on their side. One of the worst customer experiences.

"Our dance team ordered 6 pairs of shoes from this brand. Due to shipping and import costs, each person is paying €170 for a pair of shoes. Given this high amount, it's especially important that the shoes fit well. We sought assistance in advance to ensure the right sizes. In the email, we were given measurements for the width of our feet and the width options for the shoes. To be safe, we even ordered a narrower size than recommended, but even that was too wide. Unfortunately, 4 out of the 6 pairs don’t fit. Be careful! Due to the special soles, the shoes cannot be returned."

Wow , customer service 110% .we had a slight issue with a pair of shoes .The issue was dealt with immediately and also given some lovely free gifts .Amazing .

The delivery was the worst I've ever experienced: it took 4 weeks and went via UPS. Eventhough I was home every single day UPS didn't ring the bell & send the parcel back. I've contacted Joheela beforehand for the right tracking number - never got an answer. I am beyond disappointed and won't consider ordering with them again.

Working as a professional dancer I’ve worn a lot of different dance shoes and have to say I’ve never had more problems with a physical shoe or with customer service than I have with this brand. They are extremely rude when trying to get any sort of help from them and their shoes fall apart so quickly. I ordered a pair of standard shoes after my previous pairs suede had started to fall off and rip after 3 months of use. I got my new pair in and within a week of wearing them the suede started to rip and separate from the shoe. I reached out and they refused to offer any sort of help, saying that I should just glue the shoe back together. After spending more than $600 on shoes with this company (and the possibility of so many more orders through me and my students) you’d think they would want to keep a customer. I will never been wearing these again, I’d rather switch to EF or Aida as they are extremely helpful and have actual quality shoes.

I ordered some bespoke shoes and Sandra was so helpful and the shoes arrived very quickly and they are perfect and so well made so thank you.
My son loves his ids shoes and says they are the most comfortable x

I had the first available appointment this morning and way made to feel welcome by all staff from beginning to end. Lewis was super helpful, attentive and patient whilst advising me on the best shoe for my salsa lessons in the wide fitting that I needed. I was able to try on several different designs before making my decision and didn't feel rushed at any point. A very pleasant and effortless experience (and I love my shoes!). I would highly recommend a visit to International Dance Shoes. Thank you Lewis!

you make a great dance shoe… comfortable and very supportive while still being able to bend and flex your foot

After over 10 years of order online or over phone I decided to visit the showroom and Sandra made our visit perfect by ensuring the right style and fit was spot on.

Excellent service as always from Sandra and tea.

I am delighted to have received my practice dance shoes. Very comfortable and they arrived within a week.

Top, top, TOP shoes and customer service. Can't rate them highly enough!

Fast turnaround, consistent quality and Sandra and Lewis are very approachable and pleasant to deal with.