Ordered flowers to be sent to a friend recovering from surgery. Was very disappointed when I saw when visiting her. Very poor display, Definitely not worth the money . Would have been better buying... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My flowers were from Greenfingers in Worthing…..absolutely delightful mix of blooms, delivered on time, perfectly put together and lasting well. I enjoy seeing them and they lift my spirit every time... See more
Company replied
Le foto dei fiori sono molto belle. l'ordine è veloce C'è solo un problema, poco spazio per l'intestazione che oltre a Sara Pisani era: : Department Sudies of Psychosys - Institute of Psychiatric P... See more
Company replied
I ordered flowers to be sent to my daughter in Canada I chose the Bee Happy as the picture showed a bee on the vase. The bee has a special meaning to the family which is why I chose the display. My da... See more
Company replied
Company details
Written by the company
Interflora Italia - Il sito web interflora.it permette l'acquisto online di fiori, piante, regali e composizioni di fiori. Interflora garantisce la consegna in poche ore e ovunque in tutto il mondo grazie ai suoi 58.000 fioristi.
Contact info
Via Sorteni, 5, 20900, Monza (MB), Italy
- +390662207257
- infoclienti@interflora.it
- interflora.it
3.3
Average
25K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Interflora
Grazie per il feedback positivo !!
The delivery remained intact!!!!Lived…
The delivery remained intact!!!!Lived up to my expectation!!Awesome
20 May 2025
Unprompted review
Reply from Interflora
gentile cliente
la ringraziamo per la sua recensione, lavoriamo per poterci migliorare ogni giorno, la sua soddisfazione è lo scopo del nostro lavoro, ci spiace che non sia rimasto soddisfatto al 100 %
Worst experience ever!
Worst experience ever!
Plant did not get delivered on my chosen day.
Customer service replied to my messages with automatic replies. After 3 days, and the plant not being delivered yet, Interflora replied saying I had selected a currier (I DID NOT! I SPECIFICALLY REQUESTED A DELIVERY BY A LOCAL FLORIST, PLUS I CHOSE NOT TO GO WITH A CURRIER AS IT WAS AN EXTRA COST) and that since I did tat they were not responsible for my order.
It's now been 3 days later. My plant has not arrived yet. It was a present for my Mum for a very important fetivity. I missed it.
I am told it may take another 3 or more days for it to be delivered.
Interflora is ignoring my messages.
DO NOT USE INTERFLORA!
UPDATE: The plant got delivered on the Monday (it was supposed to be delivered on the previous Friday for Mother's Day), but at least it was in good condition.
UPDATE: In light of Interflora's response, I would like to reiterate that I did not select Currier and that I explicitly requested delivery for a particular day. Furthermore, I wish to emphasize that the customer service, both online/email and on this platform, is of the lowest quality, to say the least. The tone has consistently been accusatory, discourteous, and unhelpful. Thank you.
11 May 2025
Unprompted review
Reply from Interflora
Dear Customer
you choose a delivery by courier, and you are perfectly aware of this.
Reply from Interflora
Grazie per il feedback positivo !!
Flowers were not delivered!
9 May 2025
Unprompted review
Reply from Interflora
What is the order number ???
Reply from Interflora
Dear Customer, order sent by courier, here the details:
ESITO SPEDIZIONE
Data e Ora Luogo Stato Note
09/05/2025 15:49 Sondrio Consegnata. Rita Pedrotti
09/05/2025 08:44 Sondrio Consegna prevista nel corso della giornata odierna.
09/05/2025 00:02 Sondrio Arrivata nella Sede GLS locale.
09/05/2025 00:02 Centro Di Smistamento - Hub In transito.
08/05/2025 15:56 Milano Partita dalla sede mittente. In transito.
What a horrible service
What a horrible service: Ordered flowers to be sent two day in advance and half a day before the sending they canceled with no reaseon!!!!
8 May 2025
Unprompted review
Reply from Interflora
Dear Customer
you have to contact Interflora Spain, where you placed the order.
Regards
Oh what a disappointment !!
Oh what a disappointment !!!
They cancelled my order after 24 hours we completed it with their own reason.
This is an important occasion and we missed it !!
Their behavior is totally not acceptable.
You should remove this shop from your shopping bag if you would like to confirm to send your gift.
4 May 2025
Reply from Interflora
gentile cliente
come da mail inviatale iamo molto spiacenti, ma abbiamo dovuto annullare il suo ordine a causa della mancanza di fioristi disponibili nell'area di consegna.
il rimborso sarà visibile in 24/48 hrs , sull’estratto conto del metodo di pagamento utilizzato
Ci scusiamo sinceramente per l'inconveniente.
Voglia accettare un codice sconto del valore di 10.00 euro da poter utilizzare per il suo prossimo acquisto in modo da poter usufruire della consegna gratuita sul tuo prossimo ordine
Il codice sconto dovrà essere inserito durante la fase di pagamento ma non è cumulabile con altre iniziative e/o promozioni ed è valido per i soli ordini in Italia.
Il codice sconto a lei riservato è FLOR10CC
Se lo desidera stiamo implementando un nuovo servizio ove non ci siano fioristi nella zona , dove utilizzeremo i corrieri
sul sito troverà alcune proposte dove vede consegna 24/48h ,
https://www.interflora.it/c/fiori-e-piante-a-domicilio-in-tutta-italia
TERRIBLE
Not only did they not deliver the flowers at the date that I scheduled, which was part of a birthday surprise but they also haven’t delivered them AT ALL. I got the email claiming it was delivered but it hasn’t, nobody called or gave it to the keeper. Unacceptable! I should have read the reviews… and ofc no response for the reimbursement request.
Edit. They stopped replying to my emails. Don’t want to reimburse me. SCAM!!! DO NOT ORDER FROM THIS WEBSITE, ABSOLUTE SCAM.
Edit 2: reimbursement after 2 weeks of emailing them daily.
5 May 2025
Unprompted review
Reply from Interflora
Dera Customer
order was refunded, please see the email sent.
Regards
Bad customer service and bouchet that worth half price value
We chose a very colorful bouchet for our friend to surprise her for her birthday,and they sended something totally different and cheapest flowers (I understand about the season availability etc )but there was nothing from what we choose and the season was ok ,and I have set the option to get delivery morning time and they send it in the evening.I had no one to contact about it and I made a complaint about the quality of the flowers but no one ever replied .So never again with this site!
29 December 2024
Unprompted review
User experience intuitiva
User experience intuitiva. Buoni prodotti. Consegna rapida. Pagamento comodo.
28 April 2025
ABSOLUTE CON!!!
I ordered a large bouquet for my daughter and son-in-law 4th wedding anniversary on 24th April 2025. The bouquet arrived in good time but only half the bouquet arrived. I ordered a large Radiant Joy Bouquet £65.22 excluding delivery. When my daughter sent me a photo I was shocked. "Where is the rest of it I asked?", I showed her a photo from your website displaying a large bouquet and told her this is what you should have received.
This is the first and last time I will order from Interflora nor will I be promotimg you. ABSOLUTE CON
24 April 2025
Unprompted review
This company and webpage are one huge…
This company and webpage are one huge scam.
Unfortunately, I wanted to surprise a friend with a nice flower as she lives in different country as I am. End up with disappointment, no flower bouquet delivered and I lost my money, which wasn't 10 or 20€.
No one picked up the phone that they had listed on the webpage, nor responded to my email. Please be careful and never order from this webpage, you'll just lose your money.
23 April 2025
Unprompted review
E facile ordinare
13 April 2025
Absolutely Wonderful
The service was overall wonderful. The flower arrangement arrived beautifully, and the delivery driver was very kind, and very polite. I was phoned to be informed when the flowers would be delivered, and they arrived on time. I'm really happy (more importantly so is my wife). I would definitely use the company again, they are wonderful. Thank you guys so much!
11 April 2025
I had selected the deluxe version of…
I had selected the deluxe version of the flowers and the flowers were beautiful but it was not at all what was projected on the picture. There were way less flowers in real life than I had ordered.. This was disappointing since I spend quite some money
3 April 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.