Interfit Photographic Reviews 7

TrustScore 3 out of 5

3.0

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Company details

  1. Photo Shop

Information provided by various external sources

Interfit Photographic designs and manufactures professional quality, innovative studio lighting, modifiers, and accessories for video and photo production


Contact info

3.0

Average

TrustScore 3 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 3 out of 5 stars

Over exposure in TTL and firmware has error for balger

I bought two S1 when they were first available, and then two balger unleashed. I used them a few times outdoors. Each time I found the pictures turned out over exposed when I set the flashes in TTL. One day I did a test, and found the ALL 4 lights had about 1.5-2 stops over exposure when set on TTL. Besides, I found the wireless trigger for Nikon did not work correctly with balder. Group B is NOT independent. By saying this I mean the group B light will listen to all other groups, A and C, whichever is changed last group B will take that setting. This is very frustrating. I contacted their tech support twice over a year ago. First time someone reponded to me and told me the problem would be corrected in their next release. Second time no one bothered to respond. But to this day, I have not seen their new release of firmware. This is a simple problem to fix. Not sure why they did not pay attention.

12 May 2022
Unprompted review
Rated 1 out of 5 stars

Non-existent customer service contact

I purchased a popup backdrop a couple of months back and while the screen is of good quality, the attachment that fixes it to the stand seems to be broken. I've emailed interfit on both sales@ and help@ email addresses (the help@ one bounces back and tells me to use the sales address) as well as leaving voicemails but no one has ever gotten back to me. Really really disappointing as I would have thought that this would be easily fixed. Cannot recommend this company as there is no help should you need it.

5 April 2023
Unprompted review
Rated 5 out of 5 stars

Exceeded my expectations

Very pleased with my purchase from Interfit.
I ordered the Interfit LM8 600 Bi-Colour LED Two Panel Kit and it arrived the next day!
Also, the quality of the panels with solid controls, the stands, and the bags are excellent. The two panels came in their own padded bags, the stands have a padded bag and there's an extra bag which houses both panels together!
Seriously pleased, definitely recommend.

5 January 2023
Unprompted review
Rated 1 out of 5 stars

No firmware update in 3 years !

I’m a professional photographer and have used Interfit strobes for years. But today my Interfit strobes are useless..
Interfit have had more than a year to do a firmware update, to make them work with my Nikon Z9, but still no new firmware.

The Lastest Update are dated 20/08/2019!!

I will now sell my interfit strobes, and by from another make that supports the new cameras, Godox, pro, broncolor ect.

I am very sorry you do not develop your firmware anymore. Thus making your products obsolete.

5 December 2022
Unprompted review
Rated 5 out of 5 stars

Good customer service

Excellent customer service from Interfit Photo, I had to return an item and they responded to my message relatively quickly. They also emailed me when they had processed my return / actioned the refund, which was appreciated. It would be useful if the website had more detailed photos of the products, thats only thing to improve on. Nevertheless, will definitely buy more from them in the future.

9 February 2022
Unprompted review
Rated 1 out of 5 stars

Very bad experience with my flash…

Very bad experience with my flash (Honey Badger) products, Honey Badger, defective since the beginning and no one can help me; huge money waste for a student.

21 October 2020
Unprompted review
Interfit Photographic logo

Reply from Interfit Photographic

Hi Laura, We are sorry to hear you are not happy with the service you were provided, I have looked into the matter more and can see you had bought a flash replacement tube for your *Honey Badger 320* (which is not on our system*) and messaged our customer service team as you were having a problem. You advised the Interfit team that the Honey Badger 320 is over 2 years old. which is out of our warranty period, as it's out of warranty we could not help you on this occasion but advised you should seek a third-party repair service that could look into this for you. I hope you manage to get up and running again and if you need us here at Interfit we are only a message away.

Kind Regards
Julian
Interfit Photo

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