Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also ne... See more
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Review summary
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Whilst it is too early to say whether or not Insure Your Paws will prove to be a reliable Insurer, what I can say without question, is that the cost of their premiums for a comparable degree of cover,... See more
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I've had insurance with them for over 5 years. Now that I've come to a claim, it's an extremely slow and frustrating process which has been ongoing for 3 months. They respond to my email... See more
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This is my first time owning a pet so took me a long time to research and choose an insurance company. My cat has had some issues with his eye and Insure Your Paws have been brilliant and have dealt w... See more
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Company details
About Insure Your Paws
Written by the company
Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is 5-star rated by Defaqto* and we won the 2026 National Insurance Award's ‘Pet Insurance Award’, so you know you’re in trusted, experienced hands with Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Our lifetime cover is 5-star rated by Defaqto* and we won the 2026 National Insurance Award's ‘Pet Insurance Award’, so you know you’re in trusted, experienced hands with Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Contact info
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, United Kingdom
- 0344 273 2777
- info@insureyourpaws.co.uk
- insureyourpaws.co.uk
4.4
Excellent
2K reviews
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Needed to add another pet to have group…
Needed to add another pet to have group insured and found it pretty simple but page loads were pretty slow. Otherwise, great. And good price.
18 November 2025
Reply from Insure Your Paws
Hi Trevor
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Great price
Great price, which is important in todays' market .Easy to navigate through and straightforward.
15 November 2025
Reply from Insure Your Paws
Hi Shauna
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Reply from Insure Your Paws
Hi Michael,
Big thanks for your kind review. It’s customers like you who keep us going! Your support doesn’t just make us smile—it helps shape how we grow and improve. Thanks for being part of the journey.
Kind regards,
Dean.
Good price and easy to set up.
14 November 2025
Reply from Insure Your Paws
Hi Lucy,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us.
Kind regards,
Dean.
Quality service
The call handler was really good explained everything really clearly and the price is very good
14 November 2025
Reply from Insure Your Paws
Hi Steven,
This made our day—thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know truly means the world.
Kind regards,
Dean.
Shit customer service/ communication with customer
Better customer service and better communication with their customers about what is going on with their policies
13 November 2025
Reply from Insure Your Paws
Hi Joshua,
Thank you for your feedback and we are sorry to learn that your expectations were not met. I can see your dissatisfaction has been raised in line with our complaints process and we will be in contact with you regarding this.
Kind regards,
Dean.
Amazing!!!
Amazing!!!! Really easy to set up insurance for my dog. Unfortunately the breed that she is not many companies will insure her so it was so nice to find a company that could and with a decent amount of cover and protection too. Thank you so much for providing this service and not discriminating her breed ❤️❤️❤️❤️
26 October 2025
Reply from Insure Your Paws
Hi Siobhan,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Dean.
Reply from Insure Your Paws
Hi,
Thanks for the four stars! We're grateful for your support. Every star counts—and so does your voice. Thanks for helping us grow with your feedback!
Kind regards,
Temi.
Flexible policy options and great price…
Flexible policy options and great price compared to our renewal.
11 November 2025
Reply from Insure Your Paws
Hi Denys,
Thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know is very much appreciated.
Kind regards,
Temi.
it seems a very good policy
10 November 2025
Reply from Insure Your Paws
Hi Michael,
Thank you for the positive feedback! We're always working to make things better. We'll keep doing our best to make every experience just as positive.
Kind regards,
Temi.
Excellent service
11 November 2025
Reply from Insure Your Paws
Hi Dawn,
Thanks for the five stars! We're grateful for your support. Every star counts—and so does your voice. Thanks for helping us grow with your feedback!
Kind regards,
Temi.
Price was reasonable
Price was reasonable. Easy to understand policy. I have only just purchased so hopefully I won't need to use the insurance for it's purpose.
8 November 2025
Reply from Insure Your Paws
Hi Julia,
We're happy to hear that you found our price reasonable and the policy easy to understand. We appreciate your purchase and hope you won't need to use the insurance, but we're here if you do.
Kind regards,
Dominik.
Reply from Insure Your Paws
Hi Noel,
We're happy our cover meets your needs at a reasonable price. Thank you for your feedback; we appreciate it!
Kind regards,
Dominik.
Reply from Insure Your Paws
Hi Martin,
Thank you for your kind review.
Have a lovely weekend.
Kind regards,
Shahzaib
Excellent cover for the money would…
Excellent cover for the money would highly recommend
5 November 2025
Reply from Insure Your Paws
Hi Kirsteen,
Thanks so much! Your feedback keeps us motivated. We read every review, and comments like yours help shape how we support and improve. We’re grateful you shared your experience.
Kind regards,
Dean.
Reply from Insure Your Paws
We're smiling over here—thanks for your thoughtful review!
It’s feedback like this that lifts the whole team. We’re so glad we could make your experience a good one.
Kind regards,
Dean.
Reply from Insure Your Paws
Hi Tracy,
We appreciate the encouragement—it goes a long way. Thanks! A little positivity makes a big impact on our team, and your words absolutely made a difference today.
Kind regards,
Dean.
Worst pet insurance in uk
My dog had a ulcer in his eye which was treated by the vet 2 months ago dog insurance with this company waste of time and expensive I pay 116 pound a month we made a claim regarding above 2 months ago and are still waiting for pay out they have even asked for proof that we purchased the dog in 2018 they are a joke quick to rip you off but not quick to pay out don't use them I think they should be reported to insurance ombudsman and closed down.
1 September 2025
Unprompted review
Reply from Insure Your Paws
Hi Angela,
Thanks for bringing this to our attention. We would love to look into this for you and have requested more information to enable us identify your policy. We are yet to receive the requested information. Please contact us by phone or by email and we would be happy to assist.
Tel: 0344 273 2777
Email: info@insureyourpaws.co.uk
Monday - Friday: 9am to 5pm
Saturday: Closed
Sunday: Closed
Kind regards,
Temi.
Awful claim processing and empthy
Awful claim processing. Informed them that my cat had passed away after being hit by a car and was buried in my garden, which they acknowledged and started a claim. They then still took the direct debit for the next payment despite it being a full 12 days later. On the 4th November, I received an email saying that, as I had no evidence of the date of dealth they were cancelling it from the 4th November and not refunding the payment on the 3rd November, They have ignored the actual points i have made in my emails. It also appears they have sold me a policy where the excess is greater than the insurance claim for the death of the actual cat. Will never use again.
4 November 2025
Unprompted review
Reply from Insure Your Paws
Hi James,
We are deeply sorry to hear about your cat and your experience. This isn't the level of service we aim to provide for our customers. We're looking into this and will be reaching out to you to discuss next steps.
Kind Regards,
Zainab.
Easy to use.
29 October 2025
Reply from Insure Your Paws
Hi Louise,
Thank you for your kind review.
Have a lovely day.
Kind regards,
Shahzaib
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