Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also ne... See more
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Review summary
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Whilst it is too early to say whether or not Insure Your Paws will prove to be a reliable Insurer, what I can say without question, is that the cost of their premiums for a comparable degree of cover,... See more
Company replied
I've had insurance with them for over 5 years. Now that I've come to a claim, it's an extremely slow and frustrating process which has been ongoing for 3 months. They respond to my email... See more
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Straight forward site, easy site to use and neogiate. Pet insurance sorted in a matter of minutes, clear answer to any questions I had and also one of the few companies not looking to ask for a ridic... See more
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Company details
About Insure Your Paws
Written by the company
Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Contact info
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, United Kingdom
- 0344 273 2777
- info@insureyourpaws.co.uk
- insureyourpaws.co.uk
4.3
Excellent
2K reviews
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Very easy process
26 February 2026
Reply from Insure Your Paws
Hi Paul,
Thank you for your kind response.
Kind regards,
Shahzaib
Easy to read and understand policy…
Easy to read and understand policy wording, straight forward website, helpful staff on the phone, very good experience so far.
12 May 2026
Reply from Insure Your Paws
Hi Kay,
Thank you for your kind response.
We're so glad you had a very good experience with us. We appreciate your positive feedback about our policy, website, and staff.
Kind regards
Shahzaib
Lovely operative
The operative, was lovely, really friendly and personable. Made the experience easy and quick.
28 April 2026
Reply from Insure Your Paws
Hi Lesley
We're happy to hear that the operative was friendly and personable! We're so glad they made the experience easy and quick for you. Thank you for your positive feedback.
Kind regards,
Dominik
Very easy user friendly application
Very easy user friendly application. Good choice of cover
28 April 2026
Reply from Insure Your Paws
Dear Penelope,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Quick and easy insurance to take out
Quick and easy insurance to take out. Good value for money as well
14 April 2026
Reply from Insure Your Paws
Dear Ann-Marie,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Problem was contacting you
Problem was contacting you . Had question about policy but trying to phone was a nightmare . Cut off, no call back when I needed to speak with you.
13 April 2026
Reply from Insure Your Paws
Dear Michael,
Thank you for your review, and I’m very sorry for the inconvenience you experienced when trying to reach us.
We did try to call you but were unfortunately unable to get through. We’ve also sent you an email explaining how we can assist you further.
If you would prefer to discuss your query over the phone, we can arrange a call back at a time that suits you. Please just let us know what works best, and we’ll be happy to help.
Kind regards,
Rahul
Clear information and well priced
13 April 2026
Reply from Insure Your Paws
Dear Louise,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Reply from Insure Your Paws
Dear Customer,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Like most things the cost could be…
Like most things the cost could be better but otherwise it was all plain sailing - thanks.
5 April 2026
Reply from Insure Your Paws
Dear customer,
Thank you for taking the time to leave a review.
Kind Regards
Rahul
They wanted to increase premium by 14.7%
They wanted to increase premium by 14.7 % they said they can only consider reducing the increase if it is, coincidentally, over 15%!!!!!!!
7 March 2026
Reply from Insure Your Paws
Hi Brian,
We’re disappointed to hear about your experience, and I’ll be in touch personally to discuss this further.
Kind regards,
Dominik
Reply from Insure Your Paws
Hi Janice,
We're happy to hear that getting cover was easy! Thank you for your feedback; we appreciate it.
Kind regards,
Dominik
Easy to get a quote and complete…
Easy to get a quote and complete application form.
Documents delivered to my inbox within minutes!
Good value too.
25 March 2026
Reply from Insure Your Paws
Hi Brenda,
We're happy to hear that you found it easy to get a quote and complete the application. We appreciate your feedback and are glad the document delivery was quick and of good value.
Kind regards,
Dominik
Expensive renewals and slow claims process
Friendly enough people to talk to, website easy to navigate. Everything is fine until you claim, the policy limits are unrealistic versus modern day veterinary prices and the claim process is painfully slow. On the last claim we made we had the vets do it directly and they were not amused with the time it took to process and they came back to us to complain about it.
Our dog is unlucky with her joints, in return we have seen our monthly premium exceed £100 a month at age 6-7, we were told that it went up because of the claims. This year we have been hit with a 15% rise which is very disappointing because we hadn’t made a claim in the past year and was hopeful that prices might fall, after all they had said it went up previously because we had claimed. It doesn’t stack up. I’ve called this month to ask why and the chap on the phone gave standard scripted answers, I’ve asked for a manager with authority to review premiums to call me back, two weeks and counting and I have no call back. If you think you won’t need to claim, then the initial low premiums are tempting, but I would say avoid, if you do claim the premium price rises are much higher than other providers.
25 March 2026
Unprompted review
Reply from Insure Your Paws
Dear Christian,
We appreciate your feedback. We're sorry to hear about the difficulties you've experienced with claim processing times, policy limits, and premium increases. We understand your frustration regarding the lack of a call back and will look into this. Your comments are valuable as we work to improve our services.
Kind regards,
Rahul
Has issues setting up online
Has issues setting up online, had to speak direct to one of your team to get the insurance in place.
Still waiting for all documents to come through the post as I requested
6 March 2026
Reply from Insure Your Paws
Dear Angel,
Thank you for taking the time to leave a review.
You should receive your documents by post shortly.
Kind Regards
Rahul
Policy pet insurance
Policy well explained and seems comprehensive.
How easy it will be to make a claim I cannot comment on.
16 March 2026
Reply from Insure Your Paws
Good Morning,
We appreciate you taking the time to share your thoughts! We're happy to hear that our policy explanation was helpful and comprehensive.
Kind regards,
Shahzaib
Very reasonable cat insurance…
This is our second cat insurance with Insure Your Paws. Good value, very reasonable monthly payment. Very reasonable excess. Our previous cat was very ill and unfirtunately had to be put down. Insurance paid out for vet costs and even amount Wr have bought the cat for. Now We have new cat also insured and our monthly payment is even lower by few pounds .Very much recommend!
16 March 2026
Reply from Insure Your Paws
Hi Robert,
We appreciate you choosing us again for your new cat's insurance. We're happy to hear that our policies offer good value and reasonable costs. We are sorry for your previous loss, and we're glad we could support you then. Thank you for your recommendation!
Kind regards,
Dominik
Easy to sort the insurance
Gentleman sorted out the birth date because it wasnt showing properly no mater how much i tried, talked though all the options and answered my questions. Only trouble was i had to wait quite a bit for the call to be answered but once it was my query and everything including the insurance sorted quickly
13 March 2026
Reply from Insure Your Paws
Hi Sandra,
We're happy to hear that the representative resolved the birth date issue, explained the options, and answered your questions. We apologise for the call wait time, but we're glad everything was sorted quickly afterward. Thank you for your feedback.
Kind regards,
Dominik
No correspondence/poor customer service
Needed to make a claim. Completed online form, had no confirmation of claim being received. Making a claim is stressful enough, my expectation would be to have received a phone call at least or confirmation email. If the online system is faulty i will re consider my Trust pilot rating
11 March 2026
Unprompted review
Reply from Insure Your Paws
Dear John,
Thank you for sharing your experience and bringing this to our attention. We understand that making a claim can be stressful, and we regret that you did not receive confirmation after submitting your online form.
We have forwarded your feedback to our Claims Department for review. One of our colleagues will contact you directly to ensure your claim is being processed and to help address any concerns.
Thank you again for your feedback, it helps us improve our service.
Kind regards,
Rahul
I cancelled an auto renewal and…
I cancelled an auto renewal and received confirmation it was cancelled but despite this they took the money from my card. I sent multiple emails to them and the complaints department with no response. They’ve left me with no choice but to report them to the financial ombudsman and the bank. Extremely unprofessional and worried no safe guards in place. Stay away!
6 March 2026
Unprompted review
Reply from Insure Your Paws
Hi Sarah,
I'm truly sorry to hear this I’ll contact you directly to see how we can make things right.
Kind regards,
Domimik
Reply from Insure Your Paws
Hi Susan,
We're glad you found our website easy to use and our prices competitive. Thank you for your positive feedback; we appreciate it.
Kind regards,
Dominik
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