InsureandGo Australia Reviews 

1,427
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 982 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the user-friendly website, finding it easy to navigate for obtaining quotes and completing applications. Many appreciate the competitive pricing and excellent value for money, often noting that the company offers the most reasonable rates compared to other providers. People also frequently commend the service for offering comprehensive and flexible coverage options. Reviewers find the policies to be adequate for their specific needs, including options for pre-existing medical conditions and specialized travel, ensuring suitable protection at a fair price.

What people talk about most

Price

Customers had positive experiences with price, consistently finding the offerings affordable and competitive.... See more

User experience

Consumers find the user experience to be positive, highlighting an easy and straightforward process for... See more

Service

Users describe positive interactions with service, consistently finding it simple and easy to acquire travel... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation for... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the competitive rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Insure and go on past holidays. Their website site is easy to navigate, well laid out and a quote is sent to your email quickly. Insure and go's pricing is very competitive. We go on holi... See more

Rated 5 out of 5 stars

Really easy! Great price for good cover. Simple instructions lead me to use Insure and go. Highly recommend Received all necessary information via email within minutes. Email details everything I... See more

Rated 5 out of 5 stars

The website was very easy to use to get our online quote. The medical review questions were easy to answer and we were super happy with not being penalised too heavily for our pre-existing conditions.... See more

Rated 5 out of 5 stars

Finding the conditions of what was covered and measuring against other and bigger know brands was the deal breaker. Look and compare what’s offered and for what price. That’s why we chose InsureandGo.... See more


Company details

  1. Travel Insurance Company

Written by the company

Award-winning travel insurance provider with over 2 million Aussie travellers covered so far. Quick Online Purchase — 3 Tiers Of Cover Available, Quick & Easy Online Claims Process, 24 hr Emergency Assistance. 3 Cover Levels Available. Cover up to Age of 100. Easy Claims Process!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,427)

943 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trip coverage to Africia

The different levels of insurance stipulated exactly what is covered so that we could make an informed decision. Essentially our trip is organised with TravelMarvel but we still wanted peace of mind.

4 July 2026
Rated 5 out of 5 stars

Really easy!

Really easy!
Great price for good cover.
Simple instructions lead me to use Insure and go. Highly recommend
Received all necessary information via email within minutes.
Email details everything I need to fully understand my cover

1 July 2026
Rated 4 out of 5 stars

It was easy to navigate the…

It was easy to navigate the application. We used your company before.

4 July 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Guenter,

Thank you for your positive review!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Insure and Go, is my Go Too!

Have used Insure and go on past holidays.
Their website site is easy to navigate, well laid out and a quote is sent to your email quickly. Insure and go's pricing is very competitive. We go on holiday to relax, mountain climbing or renting a scooter is not our thing and our travel insurance can be tailored to reflect that.
I highly recommend giving Insure & Go an opportunity to quote.
Tony.

2 July 2026
Rated 5 out of 5 stars

Obtaining quote and payment for trip

Easy process to complete required application details and quick reply with a quote. Phoned for assistance regarding payment and the operator I spoke to was extremely helpful and friendly. Payment was easy process and follow up email with policy details received quickly.

4 July 2026
Rated 5 out of 5 stars

Easy to book online

Easy to book online

1 July 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Les,

Thank you for your 5-star review!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

I LOVE THIS INSURANCE COMPANY THEY…

I LOVE THIS INSURANCE COMPANY THEY ALWAYS HAVE A VERY COMPETIVE PRICE AND VALUE I STRONGLY RECOMEND THIS INSURANCE COMPANY TO ANYONE LOOKING TO GET WHAT YOU EXSPECT AND NEED AT A VERY GOOD PRICE.
THANKS

1 July 2026
Rated 5 out of 5 stars

I use this company for all my travel…insurance

I use this company for all my travel insurance great prices and easy to access online.

29 June 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Carol,

Thank you for your 5-star review!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Website easy to use and best over 70s quote

The website was very easy to use to get our online quote. The medical review questions were easy to answer and we were super happy with not being penalised too heavily for our pre-existing conditions. Insure and Go gave us the most reasonable price for almost 3 weeks in Fiji - especially as we are over 70. Thank you.

29 June 2026
Rated 1 out of 5 stars

Thank you Rachel for once again…

Thank you Rachel for once again replying to my review. There was talk about an ex gratia payment but that seems to have disappeared. Please tell us if we can claim anything at all.

16 June 2026
Unprompted review
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Doug,

Thank you for your message. As per my previous response, I’ve been advised that our Complaints Team has already been in touch with you regarding your complaint.

If you’d like us to review anything further or have additional questions, please feel free to reach out.

Kind regards,
Rachael

Rated 4 out of 5 stars

Easy to manoeuvre website

Easy to manoeuvre website, process easy.
Was extremely happy with cost.

25 June 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Margaret,

Thank you for your positive review!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Online search for Travel Insurance

I searched online for a travel insurance policy. I also checked reviews on Choice where their policies were also rated very well. The process was easy to complete on line even with pre existing medical conditions. The price was also very comparable with other companies.

25 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look