InsureandGo Australia Reviews 

1,448
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 961 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its ease of navigation and user-friendly interface, making the process of getting quotes and managing policies straightforward and quick. Many people frequently highlight the competitive pricing and excellent value for money, often finding the policies more affordable and comprehensive compared to other providers. Reviewers also appreciate the reliable service and clear coverage details, contributing to a positive and hassle-free overall experience. However, some customers also noted experiencing general dissatisfaction, with a few feeling that certain situations were inequitable or led to a bad overall experience.

What people talk about most

Price

Consumers find price to be positive, with many reviewers consistently highlighting competitive and reasonable... See more

User experience

People report positive experiences with user experience, consistently finding the website and online... See more

Service

Customers had positive experiences with service, often describing it as great, efficient, and professional.... See more

Website

Clients share positive opinions on the website, consistently describing it as user-friendly and easy to... See more

Value for money

Reviewers mention positive feedback about value for money, consistently highlighting competitive pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Insure and go on past holidays. Their website site is easy to navigate, well laid out and a quote is sent to your email quickly. Insure and go's pricing is very competitive. We go on holi... See more

Rated 5 out of 5 stars

Really easy! Great price for good cover. Simple instructions lead me to use Insure and go. Highly recommend Received all necessary information via email within minutes. Email details everything I... See more

Rated 5 out of 5 stars

The website was very easy to use to get our online quote. The medical review questions were easy to answer and we were super happy with not being penalised too heavily for our pre-existing conditions.... See more

Rated 5 out of 5 stars

Ive been fortunate to not need to make a claim whilst travelling, but this company is by far the cheapest with its policies (that i might add are more than adequate for what i needed) everything is v... See more


Company details

  1. Travel Insurance Company

Written by the company

Award-winning travel insurance provider with over 2 million Aussie travellers covered so far. Quick Online Purchase — 3 Tiers Of Cover Available, Quick & Easy Online Claims Process, 24 hr Emergency Assistance. 3 Cover Levels Available. Cover up to Age of 100. Easy Claims Process!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,448)

849 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommended!!

I have used InsureandGo for all our family travel the past few years. Prices are always incredibly competitive and coverage is extensive. I have only had to claim once however the claims process and payment timing was both impressive and seamless. Would thoroughly recommend this Insurer!

25 March 2026
Rated 5 out of 5 stars

Straight forward and intuitive product…

Straight forward and intuitive product selection.

25 March 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Nic,

Thank you for your 5-star feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Quotes have been very easy to obtain…

Quotes have been very easy to obtain and in the majority of times we have needed travel insurance a competitive price has been obtained from Insure and Go.
Over the years we have had two or three minor claims and they have been settled easily and quickly.
Based on our experience to date we are happy to recommend them.

24 March 2026
Rated 5 out of 5 stars

Humans there to help

I have used Insure and Go several times for covering my travel needs. They are always very competitive pricewise, but are also easy to deal with.Very straightforward quoting procedure, and quite responsive ( yes speaking to a human) when I made an error in my choice of country😂😂

21 March 2026
Rated 4 out of 5 stars
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi KW,

Thank you for your positive feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

First choice

InsureandGo has always been my first choice. It is easy and efficient to book, they keep it simple and very affordable. When I called up regarding a question, they had great customer service

23 March 2026
Rated 4 out of 5 stars

Simple enough to organise policy

Simple enough to organise policy; I guess it’s simple enough for an insurance company to take money. The test is what happens if something triggers a claim. Pretty pointless doing reviews until then (hopefully not required!).

20 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look