We cannot recommend Inspire Hardware enough. We selected the dainty pulls for our kitchen project. Inspire hardware offers unique designs that you don't see anywhere else, at a great quality. We love... See more
Company replied
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See what reviewers are saying
I returned items on 8/4, took until 9/6 to receive an email stating I was getting a refund. Problem is the account listed is not my credit card. Today I provided proof of which credit card was used. T... See more
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Kayla made the difference! I recently purchased the Bold Black and Gold handles for my gut renovation for cabinets and appliances. The quality and packaging of the product is excellent. Deliver... See more
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I needed fixtures by a certain date so I called and left a message for customer service to ensure the items were in stock and would be received by a certain date. Iris called by right away went above... See more
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Company details
Contact info
98003, Seattle, United States
- 424-222-5201
- inspireme@inspirehardware.com
- inspirehardware.com
4.2
Great
125 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Bad communication & Item
Bad communication. Didn’t receive an order confirmation and didn’t receive shipping confirmation. And when I did receive the product, there was a mistake. Had to send back the incorrect item and Inspire Hardware would not send me the correct item until they got the wrong item back. This was their fault and they held up the product for another 2 weeks.
22 September 2023
Reply from Inspire Hardware
Hello David, Thank you for taking the time to leave a review. We understand your frustration and apologize for the communication and order issues. We are committed to providing our customers with an exceptional experience, and we clearly fell short in this case.
We have reviewed our records and have confirmed that we did send an order and shipping confirmation emails. We are investigating why you may not have received these emails, and we will take steps to prevent this from happening in the future.
We also apologize for the mistake with your order. We are working to improve our order fulfillment process to ensure that all orders are accurate and complete.
We would like to note that since the error was ours, we covered shipping costs for the return of the incorrect item, as well as sending the correct item as quickly as we could.
Again, we apologize for the inconvenience and appreciate your patience as we work to improve our services.
Sincerely,
The Inspire Hardware Team
I couldn’t have asked for a better…
I couldn’t have asked for a better experience. Easy to contact, items are beautiful, great customer service
27 September 2023
Perfect hardware
Love our new kitchen cabinet hardware! It was just what we wanted and I loved all the size options.
6 September 2023
Great costumer service!
1 September 2023
Easy to place an order
Easy to place an order, the hardware is of great quality and the packaging is over the top.
23 August 2023
Good product, great customer service
I like their products but what I liked the most is their customer service. They were easy to communicate with, reasonable and helpful in solving any hiccup.
24 July 2023
Very pleased with these hard to find…
Very pleased with these hard to find edge pulls. Wanted hardware with some lip - these will make it easier to open cabinets on the days my arthritis is worse. Love the matte finish plus they seem sturdier than most others.
14 July 2023
Kitchen hardware
Absolutely love my new handles. They came very quickly and the quality is superb.
29 June 2023
Wonderful company and amazing customer service
Wonderful company and amazing customer service. I was able to contact through IG and find the answer I needed. Whoever messaged back was so helpful including pictures of items I was curious about. We are so pleased with our new door knobs!!! Thank y’all! We will be purchasing more from you!
17 June 2023
The hardware is beautifully made and…
The hardware is beautifully made and has a lovely luster and weight.
20 May 2023
Both the packaging of your product and…
Both the packaging of your product and quick delivery was impressive.
3 May 2023
Good Quality
Handles were very well made and sturdy. Made of very good quality material tat i know will last. Very happy and will recommend to anyone.
30 April 2023
Quality product and Customer Service
Great quality product, quick shipping, responsive customer service.
22 April 2023
Minimal, clean and beautiful.
Minimal, clean and beautiful. Very happy with the product!
10 April 2023
Reply from Inspire Hardware
That sounds great, if you have photos, we'd love to see them! Thanks for working with us for your recent project!
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