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inksonic.com Reviews 272

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, knowledge, and dedication, making interactions pleasant and productive. The customer service is frequently highlighted as superb, with many people appreciating the personalized and understanding approach, often involving video and text support to resolve issues. The overall service provided is described as excellent, with consumers noting the efficiency and ease of their experience. However, some people were dissatisfied with the product itself, mentioning issues with printers not working, receiving used parts, or experiencing software limitations. A few other people also felt that customer support was inconsistent, with some reporting slow responses, unhelpful technicians, or a lack of follow-through on promised callbacks.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised specific agents for their patience,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise agents for... See more

Product

Users describe ambiguous interactions with product. Many customers praise the product, highlighting its... See more

User experience

Reviewers highlight positive aspects of user experience, particularly praising the helpful and patient... See more

Service

Reviewers mention positive feedback about service. Customers appreciate the excellent service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was stressed and aggravated by the time my call with Paisley started but Paisley was incredibly patient and helpful. She helped me work through several hiccups I encountered while trying to set up m... See more

Rated 5 out of 5 stars

Gina was very patient and understanding assisting me through figuring out what was wrong with my capping station sending videos and viewing pictures. They were patience and gave amazing guidance. Ul... See more

Rated 5 out of 5 stars

After filling ink sacks on my l1800 dtf printer I noticed my red light going solid and the printer would keep stopping I had no clue. I got a tech on the chat and instantly got all the answers I need... See more

Rated 5 out of 5 stars

Received my Rocrow yesterday and reached out for help with some startup hiccups in the ink lines. Had a very knowledgeable person assist me, and I was able to get a great print. Excited to keep learni... See more

Company details

Written by the company

InkSonic is a leading solutions provider for the global garment printing industry. We offer lightweight and professinal DTF, DTG, and UV DTF printers, along with premium inks, transfer films, and consumables, enabling businesses to achieve maximum efficiency at minimal cost. Our compact, high-performance printers make custom printing accessible to small businesses, home offices, and workshops. We take pride in our dedicated team, offering lifetime 1-on-1 support, industry-leading warranties, and specialized after-sales service to help you set up and optimize your printer. With a customer-first approach and continuous innovation, InkSonic ensures that you can confidently scale your business, knowing our expertise is always by your side.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

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Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Jade

Jade, was an AMAZING helper. Thank you for your patience and kindness. Everything went smoothly. Thank you Jade.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Unresolved Printing Issue - Need my Money Back

I’ve had the same issue for months now with our DTF printer where it will not print the white background on any prints. I’ve talked to multiple technicians and have yet to get any resolution. Last rep was very helpful, but failed to resolve the issue and labeled it as a normal behavior that I needed to work around. This is not going to work for my business needs. Incredibly disappointed. I’m seeking a partial refund at this point, so I can go buy a machine that actually works.

23 March 2026
Unprompted review
inksonic.com logo

Reply from inksonic.com

Hello there,

We hope you are doing well.

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how important consistent white ink performance is for your business, and we take your concerns very seriously.

Based on our records, your printer (purchased in May 2025) had been operating normally for an extended period. A few days ago, you reported that the white output appeared less dense. After reviewing your nozzle test results, our technical team confirmed that remain in good condition. This level of output will not affect the transfer process or the final print quality.

Before proceeding further, we would kindly suggest checking one key setting:
Please confirm whether the white ink limit is set to 100% in your printing software, as this directly affects white density.

During troubleshooting, our technicians also noticed that the recommended daily printhead maintenance routine had not been consistently followed, which can impact white ink flow over time.

To help resolve the issue, we kindly suggest the following steps:

1. First, confirm that all white ink channels are clear and not clogged
2. If no blockage is found, please extract the ink from the ink tank and tubes
3. Gently shake the white ink for about 5 minutes to ensure proper circulation
4. Refill the system and test again

If the white ink output still appears light after completing the steps above, it may be due to insufficient sealing within the ink system. In this case, we recommend replacing the ink damper to ensure stable ink flow and pressure.

As part of regular maintenance, we recommend periodic replacement of the ink damper to ensure stable ink flow and optimal printing performance. White ink requires regular agitation and maintenance to maintain optimal performance, and following these steps typically helps restore normal output.

We truly value your business and would like to continue working with you to resolve this issue. Please feel free to reach out to our support team directly, we’re here to assist you until everything is running smoothly again.

Thank you again for your feedback.

InkSonic

Rated 5 out of 5 stars

The Inksonic R1390 has been a game…

The Inksonic R1390 has been a game changer for our small business. The customer service/technical support has been amazing! Great response time, very detailed answers, problem solving has been very simple enough for anyone. Thanks again, we highly recommend the amazing print quality

22 March 2026
Unprompted review
Rated 5 out of 5 stars

What a great team you have…

At first I thought I might have made a mistake buying this machine.. Let me tell you Mr. Kurt was fabulous!!! Spot on and didn't make me feel stupid for not knowing what was wrong.. Such a kind, friendly gentleman!!! Thank you Kurt you Rock mister....

21 March 2026
Unprompted review
Rated 5 out of 5 stars

I quickly learned that not all printers…

I quickly learned that not all printers are the same. Paisley worked diligently to get my new printer up and running. Even depsite my frustration and willingness to wait another day Paisley asked for a few more minutes and was able to get the job done. Not many customer service agents would continue to organize and undo someone else's mess. Thank you Paisley for your help.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Printer connection issues fixed

I had some trouble getting my printer connecting and working! I needed help to see what I was doing wrong and Kurt definitely helped me out! Professional, friendly, and super informative! He was patiently walking me through my software and hardware issues! Thank you! Wish me luck on the new business!

27 February 2026
Unprompted review

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