Dodgy as. They are falsely advertising maxisafe conical respirators and sending out some chinese knock off brand that aren't even the same model. I ordered 4 boxes of 20 maxisafe conical resp... See more
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They advertise next day delivery but don't have any terms or conditions specified that it is only for Melbourne metro, yet advertise they have 4 capital city locations. It took 8 days and shipped to... See more
Company replied
Purchased a Brother MFC-3745 plus additional toner cartridges, which turned out to be the right advice because it is both economical and long-term. Delivery was on the following day, Sam's Plan A (the... See more
Company replied
I purchased disposable masks on Friday morning and paid the $39 same day delivery. Masked arrived late Monday afternoon and I needed them Monday morning as kids started school. I emailed them Frid... See more
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Company details
- Printing Equipment Supplier
- also in
- Commercial Printer
- Custom Label Printer
- Photocopiers Supplier
- Printer Repair Service
- Printing Equipment and Supplies
Written by the company
InkMasters is your one-stop shop for ink and toner cartridges, office printers and photocopiers, repair and maintenance services, managed print solutions and more. It's all here, all printer makes and models, their supplies and accessories under one roof. Save all your time and money spent on looking for the best deal. We offer great deals and crazy prices each and every day, friendly team, same day delivery & an easy 30-day credit arrangement. It is our satisfied customers that make our business grow, improve and expand. We are here to help you!
Contact info
12 Frankston - Dandenong Road, 3175, Dandenong South, Australia
- 03 95330252
- sam@inkmasters.net.au
- inkmasters.net.au
3.3
Average
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Love Inkmasters
Great prices, great service, fast delivery, I will definitely be buying from Inkmasters again. Highly recommended AAAA++++
16 August 2021
Unprompted review
Reply from InkMasters
Hi Mark,
Thank you for this short but amazing review. It warms our hearts to receive positive feedback from happy customers like you. We're still here after all these years because of you. Your trust and support keep us alive in these challenging times. Looking forward to doing business with you again.
Best regards,
InkMasters Team
Easy to deal with
Will definitely use InkMasters again. Reliable and delivered on time.
Kim
CnC Cycle Works
13 August 2021
Unprompted review
Reply from InkMasters
Hi Kim,
Thank you for choosing InkMasters. We are happy that you got your orders delivered right on time. We are committed to delivering fast and reliable products and services to make sure that we rise above the tough competition. Your trust and confidence in us are highly appreciated. Looking forward to doing business with you again soon.
Best regards,
InkMasters Team
Great experience
Great experience, easy to find the product I needed, love the website descriptions!
Fast delivery with great communication & updates throughout!
13 August 2021
Unprompted review
Reply from InkMasters
Hi Giuseppe,
Thank you for sharing your great experience with InkMasters. We just really wanted to make sure that we are with you every step of the way until the products you ordered reaches you. Know that we are always here anytime you need printer services and solutions that you might need. Looking forward to serving you again soon.
Best regards,
InkMasters Team
Recieved a second hand scratched up…
Recieved a second hand scratched up waste toner bottle. I paid for a brand new genuine product and the supplier tried to tell me that all the waste toner bottles are scratched up and this is how fuji zerox sends them. I have bought many fuji zerox waste toner bottles before and non were in this state. I am requesting a refund. If they have any business morals they will issue a refund. I will never purchase from this business again. Having ordered numerous water toner bottles in the past from other suppliers & the waste toner bottle currently in my printer have no scratches or scuff marks like the genuine one purchased from here.
13 August 2021
Unprompted review
Reply from InkMasters
Hi Donna, as discussed over the phone and after examining your photos this is a brand new waste bottle the cotton is pure and clean and included in the box was the instructions, this is a new model and maybe you haven't purchased waste bottles before for this particular model i have also spent the time and checked several other waste bottle on the shelf and they ALL have some scratches on the bottom. and really come on its a waste bottle!!!
this review is a false review.
Kind regards
Sam Klagsbrun
Accurate stock levels
Had exactly what I wanted - stock levels on the site were accurate. Service and parcel tracking were great.
11 August 2021
Unprompted review
Reply from InkMasters
Hi Sarah,
Thank you for choosing and supporting InkMasters. We appreciate you noticing these small details on our website. We aim to provide our customers accurate information when it comes to finding printer services and solutions. Expect more updates and improvements on our website that will surely make customer experiences better. We look forward to doing business with you again soon.
Best regards,
InkMasters Team
I found that the ease of ordering the…
I found that the ease of ordering the products we needed was very straightforward. They were delivered promptly and in good condition. I would not hesitate to use Inkmasters in the future.
10 August 2021
Unprompted review
Reply from InkMasters
Hi John,
We truly appreciate the time you put in sharing your InkMasters experience. Our customers' satisfaction and convenience are our priority, and it is a continuous process of finding the right formula. Reviews like yours confirm that we are in the right direction and our team will be delighted to hear it straight from satisfied customers. Thank you very much for your trust and confidence in us. Looking forward to serving you again soon.
Best regards,
InkMasters Team
Was so surprised when my order was here…
Was so surprised when my order was here in just a few days. Thank you heaps will be reordering when I need more
10 August 2021
Unprompted review
Reply from InkMasters
Hi Linda,
Thank you for this wonderful review. We are happy to know that your order made it just in time and in best condition. Your trust and support for InkMasters are highly appreciated. Our team looks forward to serving you again soon.
Best regards,
InkMasters Team
Terribly disappointed with the overall…
Terribly disappointed with the overall result. We ordered a new Brother MFC printer from you because your website stated that this particular model was 'in stock'.
We paid an extra $55.00 to have it shipped within 2 working days.
And then 6 working days later, with no printer delivered, you inform me that it wasn't in stock.
You say that you tried to contact me on my mobile phone, but because I didn't answer, you took no further action!
You could have either left a message informing me of the 'out of stock' situation or sent me a text message with the same information.
Like I said, I'm terribly disappointed with your efforts and could not recommend your company to any of my working associates.
Terry Ellis
gr8 antennas
Benalla 3672 VIC
0408 596 456
6 August 2021
Unprompted review
Reply from InkMasters
Hi Terry,
I can relate to your frustration the printer is showing online as backordered. With the influx of orders we receive, we couldn't keep up with the pace. We tried getting back to you sooner by calling you once but we didn't try again. I deeply apologize for this and I will make sure I reply faster to requests. Thank you for bringing it to my attention.
Printer link: https://www.inkmasters.net.au/brother-mfc-l2730dw-monochrome-a4-laser-printer.
Sincerely,
Sam
Over charged on credit card
Great service to get the product, but when an issue with the pricing was raised, they don't want to know me, won't reply to emails etc. I was over charged on the price of my toner cartridge and neither the director or accounts will respond to me.
5 August 2021
Unprompted review
Reply from InkMasters
Hi Aaron,
Thank you for your feedback. Your case was already handled by our accounts team and a refund has been processed. Please accept our sincerest apology for the inconvenience it caused you. In case you need further assistance, please do not hesitate to get in touch with our team and we will be more than glad to assist you. We hope that this will not deter you from coming back to us for any printing solution in the future. We truly appreciate your feedback and support, and we certainly look forward to serving you again soon.
Best regards,
InkMasters Team
First time user Republic Cafe Sth Yarra
First time user. Such good value. Tried to order from officeworks originally and they had no stock. Ordered through InkMasters and it came the next day. I'll be using you guys moving forward. Thank You 👍🏼
4 August 2021
Unprompted review
Reply from InkMasters
Hi Republic Cafe,
Thank you for the trust and support. We're truly excited to have you in our growing list of loyal customers. Looking forward to doing business with you again soon.
Best regards,
InkMasters Team
Terrific products
Terrific products, exactly as ordered. Great customer service and speedy delivery.
3 August 2021
Unprompted review
Reply from InkMasters
Hi Justine,
Thank you for choosing and supporting InkMasters. There's nothing more fulfilling than receiving positive reviews from happy customers like you. We look forward to doing business with you again soon.
Best regards,
InkMasters Team
Very good customer experience
Very good customer experience. First time customer who ordered online, parcel arrived early and was just what I ordered plus they guys had thrown in a packet of handy wipes… very impressed. Will definitely use again
Plus the price was very keen compared to other online sites.
31 July 2021
Unprompted review
Reply from InkMasters
Hi Lisa,
Thank you for choosing InkMasters and for sharing your wonderful experience. We are very happy to know how delighted you are with our product and service quality. That packet of handy wipes will always remind you of us. We have our Best Price Guarantee to make sure that you get the best price there is in the market at anytime. If you find any better price than ours, we will beat it with additional 5% discount definitely. Looking forward to your next transaction with us.
Best regards,
InkMasters Team
very happy with the service and delivery
29 July 2021
Unprompted review
Reply from InkMasters
Hi Terry,
Thank you for your support and for sharing how happy you are with our service quality and fast delivery. We hope that this is just the start of a fruitful business relationship with you. Looking forward to serving you again soon.
Best regards,
InkMasters Team
Stay away
Ordered a printer through Amazon from these guys, received a call saying they were about to send the printer and were upselling additional toner cartridges. The day before the printer was supposed to arrive I requested a tracking number, no response. Several days after that I called them to find out where the printer and toners were, not sent and the printer was also not sent even though it was marked at sent.
They’ve informed me they didn’t have a printer and would be a further week delay. No response as to why they’ve stated they’ve sent the printer when they hadn’t.
According to Amazon they deliver about 60% of their orders, wish I had read that before placing my order.
27 July 2021
Unprompted review
Reply from InkMasters
Hi Pine Lime,
Thank you for your feedback. Please accept our sincerest apology for the inconvenience this incident has caused you. If there's anything else we can do to make things better, please feel free to get in touch with us.
Best regards,
InkMasters Team
Very happy!
Very happy with InkMasters. Service & communication was great. Great range & good prices, would definitely recommend.
26 July 2021
Unprompted review
Reply from InkMasters
Hi Andrea,
Thank you for sharing your InkMasters experience. There's nothing more fulfilling than receiving positive feedback from happy customers like you. Please do recommend us to your friends and family. Looking forward to serving you again soon.
Best regards,
InkMasters Team
Wonderful experience
Wonderful experience, very professional & was kept updated as to delivery status. Will purchase again from InkMasters.
20 July 2021
Unprompted review
Reply from InkMasters
Hi Susan,
Thank you for sharing your recent InkMasters experience. There's nothing more fulfilling than receiving positive feedback from delighted customers like you. We promise to continue providing professional and excellent customer experience the best way we can so you can find more reasons to come back to us. Sharing this with the rest of the team definitely. Looking forward to your return soon.
Best regards,
InkMasters Team
Great customer service
Excellent customer service with my (large) order promptly dispatched with tracking information and other notifications to ensure I knew what was happening with the order. Good work Sam and team!!
19 July 2021
Unprompted review
Reply from InkMasters
Hi Tony,
Thank you for your continuous support! Whether small or large orders, expect nothing less than excellent customer service. That's our promise. We truly appreciate this wonderful review. Something to keep our team motivation high. We look forward to serving you again soon.
Best regards,
InkMasters Team
Great communication and speedy service…
Great communication and speedy service at a great price.
8 July 2021
Unprompted review
Reply from InkMasters
Hi Aaron,
Thank you for your support and for sharing your positive feedback. This will help keep our team highly motivated to deliver the best customer experience with great consistency. Please feel free to let us know if there's anything else we can help you with. Looking forward to serving you again soon.
Best regards,
InkMasters Team
Customer service is amazing
Customer service is amazing - my order was delivered quickly and, when there was an error with the product supplied, this was resolved really quickly within a couple of hours the correct product was at my office. I highly recommend InkMasters and will be a repeat customer for sure!
6 July 2021
Unprompted review
Reply from InkMasters
Hi Suzanne. Thank you for sharing your wonderful experience with us. We're always happy to know how delighted our customers are with our products and services. Glad to hear the correct product made it to your office just in time. We look forward to serving you again soon.
Best regards,
InkMasters Team
Excellent Service and Speedy Shipping
My first experience shopping online with InkMasters was excellent. Easy to navigate website, great communication from Robert, very fast shipping and careful packaging to ensure ink arrived in perfect condition. I will definitely be a return customer.
6 July 2021
Unprompted review
Reply from InkMasters
Hi. Thank you very much for this great review. There's nothing more thrilling than receiving positive feedback from delighted customers like you. We will definitely share this with Robert and the rest of the team to keep them motivated in doing what they do best. We are so looking forward to your return. Hope to serve you again soon!
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