POS Central Reviews 12

Do not register on their website - they will give you a call if you haven't paid. I'm concerned about how they going to use personal data and information. The person on the phone said it was myself entering the info and repeated my home address over the phone which was so creepy!
I have registered the acct as I was browsing and considering to purchase but never agreed or expected a call from them straight away questioning me why I haven't made the payment... This is so inappropriate to spy on each customer's activity and contact someone because they haven't paid (not even ordered!

Hi there, I order a cash draw and paid for express delivery. express meant that i would receive the pascal in-between 1 day to 3 day. i ordered it on the Tuesday 24.09.2024 and receive on Thursday 03.10.2024
( total of 9 days ) Yes I'm in WA and yes i did wait awhile. I wouldn't recommend POS Central to anyone.

These guys are absolutely the worst. We had a printer fail at 8 months old, they said it's not covered as warranty from manufacturer is only 6 months. The repair is almost half the cost of the printer.

These people do not have the slightest concept of Australia Consumer Law & Consumer Guarantee. I have started proceedings with ASBFEO

Grate support, thanks Kane for your prompt response.

We purchased a faulty machine and they refuse to refund or issue a credit, stating it is the fault of our labels. Seriously terrible customer service and the worst experience. Do not buy from these criminals!

Excellent Service. Thanks for fast shipping, POS Central is totally superb. I did be happy to buy products again from this company.

Bought the POS system from them. Their website problem and double charge me. Had to call them at least 4 times to get refund, the last time I threat to let paypal deal with it. The thermal printer did not come with a LAN cable but it is ok as LAN cable is very common. Faulty printer anyway, the support guy waste 2 hours of mine to reset it like times before we are both agreed that it is faulty. Sent back, take them 1.5 week once received to give me refund after 5,6 phone calls and 4 emails. Tried to push the blame on to me about the dent, scratch or something like that (which I am 100% sure that it is definitely not there nor it is my fault). Anyway, threat to let paypal to deal with it to get my refund. Still have to cope the postage cost back to them. I will let paypal deal with that postage cost.

Wow!, I have dealt with some poor companies in my time but this has to be my worst experience to date.

I purchased a $1,500 Mpop POS system in white early December 2020. I was phoned by someone telling me that the white barcode reader was out of stock and it could be around 4 business days for it to arrive, so I waited.

As no one had even contacted me and it is now mid January, I emailed them, nothing!. After two weeks I sent a more annoyed email as no one was responding to my questions. Then someone did and he was from Australia (oh, this is an Australian company, using a New Zealand website and has staff here, but a lot of their stock comes from Australia). He said it was sent two weeks ago and in 15 minutes, the courier deemed the package as lost. Ok, my business is shipping and exporting, when a parcel is lost, they launch an investigation and it takes at least two weeks before they get back to you, so don't lie!.
Well then I was told they were sending me a replacement of the one that was lost now.

The unit arrived as mentioned, but the barcode reader is black, my desk and the rest of the system is white, so why would I want black. I told them they can return it and I will wait until the white model comes in. They told me at least 8 weeks before they arrive, to which I agreed.
Returning the black barcode reader was an awesome experience too. The person who lied to me originally started getting pushy and tried 4 times for me to accept a black machine. I lost my $fut by this stage and let him have it. Finally he listened and organised the return of the wrong item.
Two days ago I got an email from POS Central saying they have processed the refund and I should have the funds back in my account for the barcode reader. Um, I purchased this Mpop package as one not individually. I agreed the wait time was what it is and accepted that, so why did you refund me, was it too difficult to complete a simple transaction.

I have now contacted another company, which they have a white one in stock and it is $50 cheaper.

If you are after no customer service, this is the place to come!.

Bad/ no customer support. They sold a faulty product to us and we are still behind them for a refund even after returning it within one month return period. We bought the product from POS central and they blame the manufacturing company for late response. Not at all recommended.

Buying high-quality cash drawers at POS Central has been one of the best decisions I took for the betterment of my business. Excellent quality of the products, timely delivery and reasonable prices has assured me that my business is going to touch new heights of growth.