Ingram Micro Reviews 203

Figured I would buck the trend and leave a review of my positive experience with Ingram Micro.

Sent them my iPhone 16 as part of an O2 Switch Up, prepaid box and label arrived within 48hrs of the process beginning. Phone delivered to Ingram Micro within 24hrs of posting it. 48hrs after they received the device message received to say the phone has passed their checks and all is good!

Was a very straightforward process and no complaints on my end!

I sent a fold 6 in with general wear and tear. I accurately described my phone using the three website which outlines everything with images, what they class as a damaged phone.

I took photos of my device before sending which shows its good condition.

I received an email saying they need to half the quote value because the 'frame is cracked' which is absolutely not true.

I replied with the images I took and asked to speak to a manager and they just kept sending an image of a small stuff on the hinge.

Terrible service, avoid!

If I could give Ingram Micro zero stars, like all these guys above have said, I would. This company is the epitome of everything wrong with IT vendors that somehow manage to survive in 2025.

We buy a lot of stuff from them, and this recent occurrence(Yeah I just say recent cause there's more, sit down lets talk about it..), they sent an activation email and the link is dead.. It goes nowheresville. And then they have this message at the end of the email: "If you have any issues with your purchase and/or download and require support, please contact your reseller or click on the Customer Service FAQ for additional information." A link to Customer Service FAQ that is dead too, same domain, same lazy non existent redirect.

OK, so things happen and things go down. I call to rectify and am still of the mind that "Hey, bad stuff happens" Being optimistic. I get put on hold for literally 4 hours listening to a knock off royalty-free guitar solo of Lynyrd Skynard's "Simple Man". Well, alright, I love this song, but after 4 hours, I now hate it. Congrats Ingram, you managed to ruin my work day and a classic anthem. How dare they do that to a classic..

Avoid these guys, unless you've pissed off any half decent IT vendor out there and have no choice. Oh, did I mention that I was waiting an hour and a half before it disconnected suddenly before this? Just to get a download link to some software we purchased. That's all I wanted..

If I was the rule maker, I'd damn them to oblivion and never work with them again.

Absolute Scammers!

I sent off a set of headphones in their charging case that cost £100, they then email me saying the ear buds aren’t in there so to repair it’s going to cost £180.

So not only has someone taken my ear buds out they are charging me double the price to have it repaired.

They didn’t look into it properly and customer service was useless, I don’t know why Amazon use this useless company!

Sent my phone in for cash after seeing them on Amazon UK. Kept the phone for 6wks , no emails, nothing.
Only time they replied was when asked by me several times for an update.
Kept telling me phone was connected to my Google - It was not. Google confirmed this.
They returned my phone broken, Does not power on at all? S22 Ultra, It was sent to them in excellent condition.
Now taking the legal route for damages.
DO NOT USE THIS COMPANY

Worst company I’ve ever had misfortune of dealing with. Do not send your Bose system here. 7wks, no communication and Bose customer service are just as bad. Been buying Bose for 25yrs, never again

Worst Service Experience – Feels Like a Scam Backed by Bose

If you're in the EU and have a broken Bose device, you’re likely to be misguided into sending it to Ingram Micro, Bose’s so-called “official service partner.” Don’t fall for it.

Here’s how the scam unfolds:

You send your device in good faith.

As soon as Ingram receives it, they promptly ask for payment to fix the issue – no delay in asking for money.

Once you pay, silence. Then they drop the bombshell – “the part is not available” and it may take some time.

That “some time” becomes 4+ months of no communication, no updates, and no working device.

Emails? Ignored.

Service tracking? Conveniently removed from their online portal – it just disappears without explanation.

Reaching out to Bose? They pretend to take notes, make empty promises to “follow up with Ingram,” and then vanish too. Zero accountability from either side.

After digging through online reviews, it’s shockingly clear that this is not an isolated case. There are tons of people stuck in this same black hole, waiting months on end with no solution in sight. Ingram Micro seems to be running a repair service in name only – take your money, stall indefinitely, and dodge any responsibility.

What’s worse is Bose’s apparent ignorance or deliberate negligence in continuing to refer customers to this utterly dysfunctional company. Either Bose is unaware of the damage this partnership is doing to their brand, or they simply don’t care.

Bottom line: Stay away from Ingram Micro if you value your time, money, and sanity. Bose customers in the EU deserve better than this broken, opaque, and potentially fraudulent setup.

I recently received my product from Ingram Micro, and I’m beyond thrilled! I was expecting a simple repair, but to my surprise, they sent me a brand-new product. The level of service was outstanding, far exceeding my expectations. It’s clear why Bose partners with them—they’re reliable, professional, and truly care about their customers. I’m so grateful for this experience and couldn’t be happier as a Bose customer. Thank you, Ingram Micro, for going above and beyond! Highly recommend!

If I could give this company 0 stars, I would. I tested them with a brand new phone that I never used. I was offered £95 quote for a trade in and thought "yeah, on the low side" but not using it.

The response back after a few days? Screen burn...and I was offered a fiver. A fiver... for a new Xiaomi 12? Right.

Completely dishonest and being used by huge brands (Amazon, Bose, etc.). Don't get fooled, this company is a fraud.

Disgusting.

Scam company, sent my Samsung to them, they changed their quote to zero, after informing me that my screen wasn't qenuine, my phone hasn't had any damage or repairs made to it. I was also quoted 2 different prices from 2 different companies, I don't know why Amazon and o2 would use these. Avoid sending anything to them

It seems that this company changed its name a lot (check on companies house their company number for INGRAM MICRO SERVICES LTD, Company number 03591124. I found this company number on the invoice of the item I was supposed to receive. I placed an order on Samsungparts.com and it never arrived. I tried to contact them, they asked me for an invoice as they "couldn't find" my order number and then silence. Nothing. Shame on you, people, for being a fraud! Samsung must sue you for using their reputation to get to people and more!

Terrible communication! I had to send my Bose bass Module 700 for reparation and it ended up with Ingram Micro Service in Germany. After a month they told me the reparation costs and after I paid them I received only 1 email which stated that reparation would be delayed because the part for reparation was not in stock. More than a month later after not hearing any feedback I have send several mails to ask for an update and they never responded. 0/10 for service and communication. I hope I will get my module back. Stay away from this firm by any means necessary!

They supply phones for Back Market , provide tracking numbers that don’t exist, then send faulty goods and an event worse replacement. Never again!

I had a good experience with Ingram Micro. Clear communication via their (German-language) website and email, and a repair/replacement delivered to the Netherlands within a week—faster than UPS predicted. Solid service.

I’ve seen some mixed reviews here, but my experience was different, so I wanted to share it. Oddly, companies I’ve had amazing service from often score low on Trustpilot. Maybe a few cranky folks (their own doing? I’ve only had good experiences with UPS myself, but sending and returning with any postservice from all around the world seems a weak spot) drag the ratings down, while very happy customers don’t bother reviewing on Trustpilot. Trustpilot could use its own ‘trust pilot’ to fly straight—ratings don’t always match reality!

Sent my device November 2024
After paying for the work as of March 2025 still haven't received my product back.
Disgraceful

I have just received a returns package from this company, I have absoloutely no idea what it is for and there was no covering letter. After reading all these negative posts I don't think that I will have anything to do with them.

If i could give 0 I would i was browsing on amazon and saw a link to these ppl i clicked it and EE blocked it as malicious anyone who used the link should probably scan your computer and check for malware etc i informed amazon and they said they would look into it

Absolutely awful service
Sky sent my iPad back to be repaired
It was uneconomical to repair so they stated they would send me a replacement and they did send me one which was faulty !!! Absolutely ridiculous service and bad customer service wouldn’t recommend at all stay clear

Quoted £200 for my iPhone 13 Pro. Kept in case. Do scratches or damage, working perfectly as I use the camera to capture website content. They emailed on receipt of the phone offering £40. Stating faulty camera. The camera was in perfect working order. Phone returned in original box and padded packaging. Have asked for the phone to be returned. Avoid. On reading reviews seems like I’m not the first.

Awful. Lost my item and then offered half what they originally agreed.