Ingeus assessor claimed to see me on video despite her camera being broken the whole time. She then wrote a report 'observing' my movements and appearance. Total lack of professional integrity. No not... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
She was rude on my form, lied on the report made up things that were false or complete opposite of what I had mentioned. These people must be getting paid to lie. Absolutely horrendous to do this to p... See more
Company replied
They organise Phone Call Appointments and can never ring on time,nearly 40mins late now,told her my situation she still said so u want to work part time,not got a problem with the lady she's lovely... See more
Company replied
For a company made to help people get into or stay in work, this company is a joke. As an employee protected by both the disability and the equality act this company have treated me like garbage. U... See more
Company replied
Company details
- Employment Center
- Career and Education Provider
- Employment Search Service
- Mental Health Service
- Recruitment Service
Written by the company
Our mission is to enable better lives. We design and deliver services to help people improve their employment, skills, health and wellbeing. We specialise in employment, health, justice and youth services and work in partnership with government, employers, and local networks across the UK. Our Employment division helps people on out-of-work benefits get back into meaningful employment, including working with people referred from Jobcentre Plus. We make sure people have the skills, support and behaviours to get jobs, gain independence and become productive employees. Our Youth division delivers services to young people to support them get skills for work and life. We help build a new generation of confident, independent and thoughtful young citizens. Our Justice division works with people in the criminal justice system to transform their lives and create safer communities. Our Health division enables individuals to adopt better behaviours and to access the right support to remain independent and healthy. Ingeus UK is part of international human services provider, APM Group.
Contact info
66-68 East Smithfield, E1W 1AW, London, United Kingdom
- feedback@ingeus.co.uk
- ingeus.co.uk
2.7
Poor
364 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I tried to contact them through email…
I tried to contact them through email and calls on 18th July. but never got back to me.
thanks
7 July 2024
Reply from Ingeus UK
Hi there, we aim to provide the best service possible and value all feedback to help us improve. Please email us at feedback@ingeus.co.uk to discuss your experience and concerns so that we may assist you further.
They understand and get to know you as…
They understand and get to know you as a person, so that they can help you find a job, that you are capable of doing it.
They also stay in touch with you to see how you are doing even if you find a job with their help or not.
30 July 2024
Reply from Ingeus UK
Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.
Supportive advisor who also met with my…
Supportive advisor who also met with my manager to help transition to work.
1 September 2023
Reply from Ingeus UK
We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.
Was great till my counsellor had to…
Was great till my counsellor had to take time off work, as heard nothing for ages
30 May 2024
Reply from Ingeus UK
Thank you for taking the time to give us a review. We aim to provide the best service possible and value all feedback to help us improve. Please email us at feedback@ingeus.co.uk to discuss your experience and concerns so that we may assist you further.
Brilliant company
Brilliant company. Everyone is so welcoming and understanding. I recommend to anyone that wants to get back into work . And they support anyone with mental health issues or personal problems. Please contact them
6 August 2023
Reply from Ingeus UK
We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.
They were helped me to find a job
5 December 2023
Reply from Ingeus UK
Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.
I had a good experience always…
I had a good experience always .outstanding service, very kind and polite people are there.to many time ,I went there ,just say wow ,outstanding behaviour,.I will be thankful all the members of my keyworkers.thanks
20 June 2024
Reply from Ingeus UK
Thank you Farah for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!
Brilliant advice from all of the team…
Brilliant advice from all of the team greatly appreciated
16 November 2023
Reply from Ingeus UK
Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!
Best 👌 experience and gain knowledge 👌…
Best 👌 experience and gain knowledge 👌 alot of work experience
27 February 2024
Reply from Ingeus UK
Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.
My experience is wonderful with ingeus
My experience is wonderful with ingeus. Really very helpful and kind staff.
29 July 2024
Reply from Ingeus UK
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.
It went very well organised
Health support course. It went very well organised; the materials were great and well structured.
Ingeus staff take any your problem very seriously, no matter what the problem is. Thank you very much, Emil, Helen, Daniel and others from Rochdale team. Good job, guys, keep it up!
1 February 2024
Reply from Ingeus UK
Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!
First off all I would to say thank you…
First off all I would to say thank you to all the members off your staff that work will me they have done a great job . They all work very hard and got me a new job which I thought that would not happen with what I had gone through
But they give me the confidence in myself to get a job
1 June 2024
Reply from Ingeus UK
Thank you for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!
Reply from Ingeus UK
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.
Very helpful and gave good advice .
6 August 2024
Reply from Ingeus UK
Thank you for taking the time to share this. Best of luck for the future.
Pointless..Staff don't get back to you
Pointless..Staff don't get back to you
Received no help whatsoever
29 July 2024
Reply from Ingeus UK
Hi Donna, we’re sorry to hear this and value your feedback. Please contact us at feedback@ingeus.co.uk if you would like to progress this further. We would welcome the opportunity to try and resolve the issues.
Neither job coach or mental health rep…
Neither job coach or mental health rep responded to my enquiries after I got a job? Seems like no one cared after I got a job.
31 July 2024
Reply from Ingeus UK
Thank you for sharing your feedback with us. We take your comments very seriously and would like to investigate further. Please email us at feedback@ingeus.co.uk so we can gather more information and address your feedback further.
Reply from Ingeus UK
Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.
My work coach contracts me once in a…
My work coach contracts me once in a while, and when I asked for a wellness support I didn't get any responses.
I called the head office so many times but still they didn't respond to me at all.
I am so disappointed with the support that I am getting.
6 August 2024
Reply from Ingeus UK
Thank you for your valuable feedback. We are committed to addressing the concerns you’ve raised. Please get in touch with us at feedback@ingeus.co.uk so that we can investigate further.
Best company around! Extremely helpful.
One of the best company’s I have ever been with. Honestly so helpful and will always go the extra mile for you. Love going there everyone is so friendly! Always left feeling like I have achieved something positive. Would recommend to everyone.
6 August 2024
Reply from Ingeus UK
We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.
Reply from Ingeus UK
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.
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