Ingeus UK Reviews 

364
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were unhappy with their experience overall. Reviewers frequently mentioned that health and claim assessments were completely inaccurate, feeling more like stressful interrogations designed to catch people out rather than offer real assistance. People also expressed deep frustration regarding unhelpful customer service, poor communication, and unprofessional staff behavior during scheduled appointments. Some people were satisfied with the dedicated help they received from specific employment advisors during their scheme. Consumers noted that these supportive mentors provided wonderful guidance, communicated effectively, and made participants feel genuinely cared for throughout the entire process. Individuals also appreciated the positive impact these professionals had on securing stable employment.

What people talk about most

Staff

People report ambiguous experiences with staff, highlighting both dedicated professionals and troubling... See more

Service

Consumers find service to be a mix of frustrating obstacles and occasional support, with many reviewers... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as reviews reflect a sharp divide in... See more

Claim

Users describe negative interactions with claim, expressing profound frustration over ignored medical... See more

Ethics

Reviewers express dissatisfaction regarding company practices, describing the organization as heavily focused... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ingeus assessor claimed to see me on video despite her camera being broken the whole time. She then wrote a report 'observing' my movements and appearance. Total lack of professional integrity. No not... See more

Company replied

Rated 1 out of 5 stars

She was rude on my form, lied on the report made up things that were false or complete opposite of what I had mentioned. These people must be getting paid to lie. Absolutely horrendous to do this to p... See more

Company replied

Rated 1 out of 5 stars

They organise Phone Call Appointments and can never ring on time,nearly 40mins late now,told her my situation she still said so u want to work part time,not got a problem with the lady she's lovely... See more

Company replied

Rated 1 out of 5 stars

For a company made to help people get into or stay in work, this company is a joke. As an employee protected by both the disability and the equality act this company have treated me like garbage. U... See more

Company replied


Company details

  1. Employment Center
  2. Career and Education Provider
  3. Employment Search Service
  4. Mental Health Service
  5. Recruitment Service

Written by the company

Our mission is to enable better lives. We design and deliver services to help people improve their employment, skills, health and wellbeing. We specialise in employment, health, justice and youth services and work in partnership with government, employers, and local networks across the UK. Our Employment division helps people on out-of-work benefits get back into meaningful employment, including working with people referred from Jobcentre Plus. We make sure people have the skills, support and behaviours to get jobs, gain independence and become productive employees. Our Youth division delivers services to young people to support them get skills for work and life. We help build a new generation of confident, independent and thoughtful young citizens. Our Justice division works with people in the criminal justice system to transform their lives and create safer communities. Our Health division enables individuals to adopt better behaviours and to access the right support to remain independent and healthy. Ingeus UK is part of international human services provider, APM Group.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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2.7

All reviews

(364)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Supportive and competent staff

Supportive and competent staff
I'm grateful I had the mental health support I needed. Someone who understands and/or even acknowledges the challenges I faced in the workplace.

1 June 2024
Ingeus UK logo

Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 4 out of 5 stars

Ians review.

Good listening staff with a lot of avenues to help you get back to work soon.

15 May 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 4 out of 5 stars

They provide a welcoming atmosphere to every one, A place like home for me

Its been a great pleasure to be a part of WHP Pioneer company. To my case worker Barbara Lopes who helped me transformed my CV into the latest one, Thanks to you. To Ms. Elsa Esperanca who spent a lot of time with me finding a job thank you so much Teacher Elsa for your patience with me and teaching how to do things in computer. Ingeus Company is a place like home, everyone so accommodating and friendly when you approached them. They helped you find your goal in life. Thank you so much from the bottom of my heart.

7 August 2024
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Reply from Ingeus UK

Hi Olimpia, thank you so much for your feedback. This has made our day! This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views.

Rated 1 out of 5 stars

Rude people

Rude people

20 June 2024
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Reply from Ingeus UK

Hi John, we are sorry to hear about your experience and would like to learn more so that we assist you and understand what we can do better. Please email us at feedback@ingeus.co.uk with further information.

Rated 4 out of 5 stars

The members of staff of ingeus are…

The members of staff of ingeus are dedicated and willing to help at all times.
Although they have not been able to get a job for me, they have been making a lot of effort. I am very optimistic that they will get a job for me soon.
I like the way my job coach attend to me any time I come to him.

7 August 2024
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Reply from Ingeus UK

We’re grateful to hear your review! We’re so glad our service made a positive impact to be shared with others and our team will continue their efforts to support you with next steps. We wish you all the best for the future.

Rated 5 out of 5 stars

They were amazing understanding my…

They were amazing understanding my situation and giving to me the opportunity to work on my area of studies. Thanks very much. Very recommended!

1 May 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 5 out of 5 stars

My therapist was amazingly supportive

My therapist was amazingly supportive

1 August 2024
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Reply from Ingeus UK

Thank you Georgiana for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

Great work

Great work, made a huge difference

1 April 2024
Ingeus UK logo

Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 5 out of 5 stars

Ingeus is a very 'Authentic' group of people.

Ingeus is a place of good works that go beyond and above to assist people with any kind of health issues/disability to get a job, to return back in to work and stsy in work.

They run a variety of work-focus sessions and trainings to help you feel confident and able to face the working environment.
My experience was very positive and gave me the ability to be brave in seeking employment, due to health issues my confidence had reduced me to not wanting to approach the thought of disclosing my health issues but after being on their different courses and work-focus sessions my whole views changed.
Now I am more confident, I can now bravely disclose to any potential employer that I have a health condition and speak up and out about subjects relating to workability with potential employers and people who falls in this category.
Ingeus also offer detailed support with work training in different fields of work, giving you the skills required to achieveing your job goal. They also prepare you for job interviews, from mock sessions to providing you with new clothing and getting you looking smart and ready.
The staffs' intentions are genuine in making and putting you and your health first, case workers supports their clients and always affirm them, thus allowing each individual to feel respected and accepted despite of their health or disability.
I am so happy and grateful that I was referred to them. At first I was a bit worried of what the process and experience are going to be, but all round it was a great experience and I am happy that I did follow through with the whole process.

A BIG thank you to all the 'Brixton' branch staffs.

5 August 2024
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Reply from Ingeus UK

Thank you so much for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

Restart Scheme

Jobcentre sent me to take part in Restart scheme. I appreciate the help which I recieved. Work coaches helped me to build proper CV, and I found my first job in the UK as Sales Assistant. It is a part-time job, but now I have nice start. Also coach helped me with a laptop as I was struggling to work on my portfolio.

7 August 2024
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Reply from Ingeus UK

Thank you Yuliia for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

Ingeus has been exceptionally…

Ingeus has been exceptionally supportive in providing me with all the necessary assistance I needed. A very warm welcoming staffs. Steph, my work coach is such an amazing person. She is very much interested about my well being and doing whatever she can to assist me. I noticed that all staffs were ready to help too. Give it a go at Ingeus with your job search. Many thanks!

15 April 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. This helps us learn what is working well and we will share your comments with the team. Best of luck for the future.

Rated 5 out of 5 stars

Loren Kember was amazing very…

Loren Kember was amazing very supportive coach really made a huge difference to my mental health improving she guided me through a challenging period juggling my studies work and home life. Learnt some invaluable techniques and coping skills

7 August 2024
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

Very effective and motivated.

Very effective and motivated.

7 August 2024
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Reply from Ingeus UK

Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.

Rated 5 out of 5 stars

all good

They have been very helpufl and understanding in helping finiding the right path, even though not aligned with my real experience, I did find a job in the end. Very appreciated.

7 August 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

Ask and you will get it right

It was amazing meeting different company and great opportunity also wish to work with them and thanks to ingeus company has been helpful

30 July 2024
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Reply from Ingeus UK

Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.

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