I have just started few weeks ago my account with infomaniak and I must say...I like it pretty much. Congratulations to the infomaniak team for the great work! The only thing I am missing in the whole... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
J'aime beaucoup ce service – webhosting éthique, quelle idée! Je ne suis pas très technologique mais je peux faire les choses que je dois, et quand j'ai du mal à comprendre comment faire quelque ch... See more
Company replied
Fantastic ! Romain saved my site from a Fatal Error with swift, efficient and proactive advice and guidance. All is well. I'm 100% satisfied with Infomaniak, as always and for overs 20 years. Company'... See more
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I am very satisfied with Infomaniak’s products. I currently use their hosting, public cloud, and Swiss Backup services. The products can be ordered quickly at a fair price. The support team is always... See more
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Company details
Written by the company
Infomaniak est un acteur incontournable du Cloud en Europe et le développeur leader de technologies Web en Suisse. De la conception des datacenters au développement des produits en passant par l’orchestration des infrastructures Cloud, la société maîtrise de bout en bout sa chaîne de valeur et appartient exclusivement à ses fondateurs et ses employés. Cette approche unique lui permet de garantir en toute indépendance la sécurité, la confidentialité et la souveraineté des données pour plus d’un million d’utilisateurs dans plus de 208 pays.
Contact info
25 Eugène Marziano, 1227, Carouge, Switzerland
- +41 22 820 35 44
- infomaniak.com
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great really complete
However, the interface is supermisleading and complicated
3 May 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you Noa! We're glad you find our offering complete. The feedback on the interface is noted simplifying the experience is something we're actively working on. 🙏
Amazing
Fair prices, high reliability, quick and helpful customer service (even the free one), innovative and Swiss.
29 April 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you so much for your review !
Very good service
Very good service for email, calendar and file hosting. Support is excellent if you want to do something unusual. Recommended alternative to bit tech.
1 January 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you Charles! Great to know our email, calendar and file hosting hit the mark and that the support team came through when you needed it. Much appreciated! 🙏
I hate their UX
Infomaniak is typically engineering driven company and as far as technology is concerned they are certainly very competent. But when it comes to the user interface, they have no idea. Every time I need to do something simple such as creating an email for a new domain I just bought, I end up calling the support three times before I get it done. I guess they fell in love with complexity and misguidance.
21 April 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you for your honest feedback. You're right that our interface shouldn't require multiple support calls for something as straightforward as setting up an email address, that's on us. We'd genuinely like to understand your experience better and see how we can improve. Feel free to reach out at feedback@infomaniak.com, we're listening.
Great provider, fast and easy to buid a website.
Great provider, fast and easy to buid a website. Also allowing to have and manage up to 20 sites for a little price. I come from siteground and I found infomaniak a lot better.
Thanks
15 April 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you for this great review! 😊
Welcome to Infomaniak! We're glad the switch from SiteGround has been a positive one, and that managing multiple sites at an affordable price is working well for you. That's exactly what we aim for.
Don't hesitate to reach out if you need anything — we're here to help!
The Infomaniak Team
Email and hosting to be scared of
They do not know what they are doing. Support does not answer. Don't use infomaniak email and hosting service.
I am running a small company, with a main email address. One day the address just disappeared from the inbox email list on infomaniak, contacted support, they took ages to answer just to give a blanket "it was deleted", sorry what?
8 April 2026
Unprompted review
Reply from Infomaniak Network SA
Hello,
Thank you for sharing your experience — we take every review seriously, especially when it involves a business-critical issue like a main email address.
We do want to be transparent: email addresses on our platform do not disappear on their own. There is no scenario where an address would simply vanish without a deliberate action — whether from the account holder, an administrator, or an authorized user. This is why we are genuinely surprised by what you describe, and we would very much like to investigate what actually happened in your specific case.
Regarding our support, we also want to push back respectfully: our teams work hard to provide accurate answers, and a response confirming a deletion would only be given if our logs clearly show it — not as a dismissive blanket statement.
We'd really like to look into this with you and understand what went wrong. Please reach out to us at feedback@infomaniak.com with your account details so we can investigate thoroughly.
The Infomaniak Team
They have blocked my project, and I can’t do anything about it.
I registered on their platform about a week ago, and after that time, without any warnings, they blocked my project, effectively paralyzing my work. I’m very dissatisfied that they have not responded to me for several hours it seems like they have no intention of paying attention to my issue, as I contacted support but, as I mentioned, they still haven’t replied.
Ticket: #INK-KJB-83345-289
7 April 2026
Unprompted review
Reply from Infomaniak Network SA
Hello,
Thank you for sharing your experience, and we sincerely apologize for the disruption this has caused to your work.
We want to provide some context: your server was temporarily suspended because it was detected sending automated attacks to external systems, which strongly indicated it had been compromised by a third party. This measure is necessary to protect both our infrastructure and other users on the internet — and is applied regardless of any wrongdoing on your part as the account holder.
We can see that our support team (ticket #INK-KJB-83345-289) has been in direct contact with you to help identify the affected server and guide you through the remediation steps. We understand the delay in initial response was frustrating, and we take that feedback seriously.
We remain available to assist you until your server is fully back online
Great Infomaniak kSuite
Infomaniak: Finally a great EU alternative for the BigTech. Start using kDrive and kMail in February 2026 and now the complete suite. The most secure and solution that follows EU rules like security and privacy standard.
5 April 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you for this wonderful review! 🙏
Welcome to the full kSuite experience! We're delighted to have you on board and thrilled that kDrive and kMail won you over. Offering a sovereign, privacy-respecting alternative to Big Tech — built and hosted in Europe — is at the heart of what we do, so your words mean a lot to us.
Don't hesitate to reach out if you need anything. Enjoy the suite!
The Infomaniak Team
They actually listen and improve!
I reported a usability issue and was blown away by the response. Infomaniak didn't just acknowledge it; they escalated it to their devs, kept me updated throughout, and implemented a fix in record time. It’s rare to see a company value user feedback this much. Professional, transparent, and highly efficient!
4 April 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you so much for this wonderful feedback! 🙏
This is exactly the kind of experience we strive to deliver — when a user takes the time to report an issue, the least we can do is take it seriously, act fast, and keep you in the loop. We're really glad the fix came through quickly and that the process felt transparent.
Feedback like yours is what drives us to keep improving. We'll make sure to share your kind words with the team involved!
The Infomaniak Team
Great ethical choice. Cloud drive is great, email and calendar are good.
I've adopted the email, calendar and cloud drive functionalities. I use all of them on my PC and on my iPhone.
The cloud drive is fantastic, fast and reliable. I love that Infomaniak is based in Switzerland and commits strong to protecting our privacy. The free basic My ksuite subscription also grants access to Euria, an AI assistant Infomaniak claims is carbon neutral(!) (I have not really tested it yet though).
Overall, the email and calendar work fine, although some features could be improved for a better customer experience (e.g. fewer clicks when connecting, occasional bugs when creating calendar entry, better synchronization with IOS calendar).
If you're looking for a email/calendar/drive/contacts/more suite that values privacy and takes ethics and sustainability seriously, Infomaniak's My ksuite is probably the best free service you'll find out there.
1 October 2025
Unprompted review
Reply from Infomaniak Network SA
Thank you for this thorough and honest review! We're delighted that the cloud drive, email and calendar are serving you well across all your devices. Your feedback on the calendar bugs, iOS synchronization and login steps is very valuable, these are exactly the kinds of improvements our teams are working on. And do give Euria a try, we'd love to hear what you think! 😊
Infomaniak is the best alternative to…
Infomaniak is the best alternative to Google suite regarding the quality of their products AND the responsability of the company (in Europe, social issues, low impact, protect the enviornnement)
27 March 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you for this great review! Being a responsible, European alternative that combines product quality with a genuine commitment to social and environmental values is what drives us every day. We're glad it resonates with you!
Great alternative to google services
Great alternative to google services. They seem to operate ethically and hosted in Europe which i like. Servers run on renewables is a plus too. And customer service actually exists compared with google which is impossible to contact.
27 March 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you so much for this wonderful review! We're proud to offer an ethical, European-based alternative with renewable-powered servers. Accessible customer service is at the heart of what we do, and it's great to hear it makes a real difference. Welcome to the Infomaniak family!
Same here, good choice to get rid of Google
Same here, switched to Infomaniak to get rid of the dependency of Google. Mail, Drive, Calendar, Contacts, Google Site. They are a very good Provider, the Ksuite is very nice , they have good prices and a very nice Support.
10 March 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you so much for your wonderful review, Philippe! 🌟
We're thrilled to hear that kSuite has been a great alternative for your Mail, Drive, Calendar, Contacts and Sites needs. Helping users regain their digital independence is at the heart of what we do at Infomaniak.
We'll make sure to keep delivering great prices and top-notch support. Welcome to the Infomaniak family!
Kdrive equivalent or better than "big ones" :-)
Powerfull solution, at the level (best for some aspects) than the "well known" solution I had before. Data Migration has been very easy and adaptation of my "applications" using file storage (Iphone Photo automatic save, Music reader, ...) simple too.
1 March 2026
Unprompted review
Reply from Infomaniak Network SA
Thanks a lot !
I paid for the Ksuite+ service and…
I paid for the Ksuite+ service and nothing was enabled. It has been more then 2 weeks and 2 tickets opened and no reply from the support.
17 March 2026
Unprompted review
Reply from Infomaniak Network SA
Hi, would you be able to give us the reference of your ticket ? It starts with INK.
Thanks in advance !
everytime I try to do anything it does…
everytime I try to do anything it does not work or I have to pat more money ... and it still don't work.. very confusing aim tools.... will try again later...
17 March 2026
Unprompted review
Reply from Infomaniak Network SA
We're here at feedback@infomaniak.com to help 👋🏻
I am very pleased with the product and the service.
I am very pleased with the products provided by infomaniak, and the couple of times I've had a question or problem the service has been excellent. I have recommended infomaniak to friends and will continue to.
21 February 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you very much for your kind message and for recommending Infomaniak to your friends. We are delighted to hear that you are pleased with both our products and our service. Your support and trust mean a lot to us.
Good European e-mail service
I started using the Infomaniak mail service about 6 weeks ago. So far everything is working well. The app is easy to use.
9 March 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you for your message and for choosing Infomaniak for your email. We are delighted to hear that everything is working well and that you find the app easy to use. Your feedback means a lot to us.
Infomaniak: Not Recommended for Small Businesses
I have used SwissTransfer, a service of Infomaniak, for many years and have always been very satisfied with it. However, when our previous website hosting company went offline for several weeks last year, we needed a new provider. After reading positive Trustpilot reviews, we decided to switch to Infomaniak for web hosting. Unfortunately, that proved to be a mistake.
Infomaniak is not small‑business friendly, nor is its customer service responsive. Even our experienced webmaster found the system overly complex and frustrating to navigate.
When I attempted to import my email (now hosted by Infomaniak) to my email program and various devices, I ran into major difficulties. The company offers many online help guides, but crucial information is missing—most importantly, the need to generate a separate password for every single device using the same account. Managing multiple passwords for one address is confusing and unnecessary.
I contacted Infomaniak support several times over a 9‑day period but received no reply until the ninth day. Even then, their response did not include the key information I needed. After spending more than 12 hours over several days—and getting an engineer (privately not part of my business and not from Infomaniak) to sort through this mess—I finally got my email functioning on most devices. One email address still does not work on one device.
This is not a customer‑friendly platform. For small businesses, the complexity and lack of timely support make Infomaniak a very poor choice. I truly wish I had chosen a different provider.
27 February 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you for taking the time to share such detailed feedback.
We’re sorry to read that your experience with the migration and email configuration has been so frustrating. This is clearly not the experience we want our customers, especially small businesses, to have.
Regarding the email setup you mentioned, the use of application passwords per device is a security measure designed to better protect accounts, but we understand that it can feel confusing when it’s not clearly explained during the setup process. Your feedback on our documentation is therefore very valuable and will be shared internally.
The delay you experienced when contacting support is also not normal. Our teams typically respond much faster, so we would like to review what happened in your case.
If you’re open to it, please contact us via our feedback@infomaniak.com with your account or domain name so we can investigate both the support delay and the remaining issue with the device where the email address is still not working.
We would genuinely like the opportunity to resolve this properly.
Good quality at low cost
I use Infomaniak services for over 1 year for backup of my files and synchronization between computers. No issues. Pricing is very affordable for personal use.
8 March 2026
Unprompted review
Reply from Infomaniak Network SA
Thank you for your feedback and for using Infomaniak for over a year.
We’re glad to hear that the backup and synchronization between your devices work smoothly and that the service meets your expectations. Providing reliable tools at a fair price is exactly what we aim for.
Thank you for your trust.
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