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Infograpify Reviews 135

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TrustScore 3 out of 5

3.0

Graphic Designer
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Rated 2 out of 5 stars

I joined 5-6 years ago with a lifetime payment. Recently i cannot gain access and I've emailed support and received no response. Now when I log in, some of the information about my account that used t... See more

Rated 1 out of 5 stars

Edit: Thank you. The issue has been rectified. There appeared to be a time delay. Thank you for your prompt response. I have the same issue in accessing the templates after payment. When creating... See more

Company replied

Rated 5 out of 5 stars

I just love Infograpify, it saves me so much time and it makes all my presentations, documents and proposals look super slick. They are continuously adding new templates which don’t cost anything extr... See more

Rated 1 out of 5 stars

i cant understand who could rate rate this service with good ranking. It is absolutely awful: 1. you need to login every time when you visit their website 2. they are trying to sell more services... See more

Company replied

Company details

  1. Graphic Designer

Written by the company

Unlimited Infographics. Lifetime Updates. Top-notch Quality. Easy to Download. Amazing Value. Unique Designs. Get Access NOW!

Contact info

3.0

Average

TrustScore 3 out of 5

135 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quick, efficient, very useful

Have been using the various slide decks and icons for a huge variety of requirements (Marketing driven), and have saved me a bunch of time. The most recent interaction to change some account details was excecured withhin the hour, completely unexpected level of service ....but in a very nice way.

29 November 2022
Unprompted review
Rated 5 out of 5 stars

I asked about an issue pertaining to…

I asked about an issue pertaining to commercial use of the template.
Amazingly, I received the response almost right away.
As I'm in Korea, there is time-gap and I assumed that it would take some time to receive the response.

24 November 2022
Unprompted review
Rated 5 out of 5 stars

Speedy response

Quick response to my account detail change request, as I am switching providers. Thank you, Kim!

13 November 2022
Unprompted review
Rated 3 out of 5 stars

I cannot login to my account and need…

I cannot login to my account and need assistance. None of the email links are working either. Can you please provide a contact phone number and email address?

Thanks

10 July 2022
Unprompted review
Infograpify logo

Reply from Infograpify

Hi JMK,

Thank you for your feedback, and we are very sorry for the inconvenience that this has caused you. Sometimes it happens when:

The web-browser you are using has stores a different information upon logging in or it could be that you are using a different username which is not registered in our system from the time you have placed the order. We suggest that you double checked your username then try relogging in ang let us know how it goes.

As it may be too late to reconcile, I wanted you to know that I have used your experience within our customer satisfaction process so that we do not make the same error again. Please, do not hesitate to send your message to support@infograpify.com should you have any other questions or concerns. We are here for you!

Kim
Infograpify

Rated 5 out of 5 stars

Fast service

Fast service
I couldn't log into my account. When I reached out to customer service, they resolved my issue quickly and went above and beyond what I needed.

27 April 2022
Unprompted review
Rated 4 out of 5 stars

Good slides for lifetime use

I've not been able to compare infograpify with other, similar providers, but my experience is very positive.
There is a large selection of easily adaptable templates, most of which are often updated or expanded which you notified via email.
I can't remember what I paid because they've always got a blag sale on, but definitely not more than £30 for lifetime access. The free icons are alright too.

8 April 2022
Unprompted review
Rated 5 out of 5 stars

Issue downloading slides

I had an issue downloading some slide, messages the chat line and in no time at all Kim had the slides I needed emailed to me with no fuss whatsoever. Thank you 😊

8 March 2022
Unprompted review

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