Indi Dog Reviews 

213
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and durability of the dog harnesses and collars, noting they remain in fantastic condition after years of daily use. People also love the wide selection of vibrant colors, soft padding, and adjustable designs that ensure a secure, comfortable fit for dogs of all sizes. However, some reviewers were not happy with delivery times, mentioning that orders took a month or longer to arrive. A few other people also felt that customer communication could be improved during shipping delays, as emails sometimes went unanswered.

What people talk about most

Product

Consumers find product satisfaction to be exceptional, frequently praising the high-quality materials, secure... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting that products are exceptionally... See more

Order

Reviewers highlight ambiguous aspects of order, noting that while ordering was easy and sizing accurate, some... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are heavily divided. While many... See more

User experience

Users describe ambiguous interactions with user experience, as people find the product easy to adjust and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Indi-dog products are so well made that they last for ages. My bungee split lead from 2016 is still going strong, despite being used every day, 10 years later. Just bought some gorgeous collars that... See more

Rated 5 out of 5 stars

Our Husky wore her first Indi-dog Houdini vari-fit harness every day for five and a half years. We only ordered another because she was growing out if! Once again, brilliant customer service and speed... See more

Rated 5 out of 5 stars

I have ordered from Indi-dog in the past and found their harnesses to be well made, good quality and long lasting. The ‘Escape proof adjustable Houdini harness’ is an upgrade from the one I have pre... See more

Rated 5 out of 5 stars

Easy to order, just difficult to choose from a great selection of colours, materials and styles. Finally, ordered a padded quick slip collar in orange with a patterned orange padded lining. Added t... See more


Company details

  1. Pet Store

Written by the company

Small family business which has hit difficult periods previously, committed to doing better with shorter turnaround times and better communication.


Contact info

4.2

Great

TrustScore 4 out of 5

213 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(213)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered two head collars

I ordered two head collars. They did take a while to arrive, but were well worth the wait! I have a dog who pulled me over, but no more! She is so calm when wearing them. They are soft, don’t mark her muzzle. Highly recommend.

21 February 2025
Rated 4 out of 5 stars

Great harnesses if you can wait

These are excellent harnesses. This is the second one I've bought for my hound, the previous one lasted 5 years and was still perfectly usable, just going a bit rusty around the hardware from a dip in the sea. I opted for brass hardware this time and I'm confident I won't ever have to replace it. My only holdback in recommending these harnesses to everyone is the long wait times with no communication, which is a shame as I can see allot of thought and effort is put into the products themselves. Maybe the lead times mentioned on the website should be lengthened?

5 February 2025
Rated 5 out of 5 stars

Brilliant!!!

Looks beautiful on her. Not much growing room so I may need to reorder. I’ll try to send pictures. She looks brilliant!

12 February 2025
Rated 5 out of 5 stars

Quality

A friend lent me one of these head collars, and I have to say it’s the best one i have used. We have a large golden and his pulling was making walks very unpleasant.
Instantly stopped the pulling and now it’s a joy walking him.
They are hand made, and lovely quality. Delivery took a month as being handmade, but well worth the wait, shall order another in the future.👍🏻

28 January 2025
Rated 5 out of 5 stars

5 stars for the product

5 stars for the product - 3 for the delivery it took over a month but there was Christmas/New Year in between. The team were responsive but I was maybe a little bit nervous as this was my first time ordering.
I ordered the padded, hands free belt and it’s well made and well thought out design.

25 January 2025
Rated 2 out of 5 stars

Poor communication, very long lead times

The thing is, the product itself is very good. But the communication surrounding the 7 weeks in-between payment and delivery of said product was very poor. I don't mind waiting 7 weeks if needed but I do mind not getting any communication regarding this wait!

23 January 2025
Rated 4 out of 5 stars

Great harness great quality

Great harness great quality. Only 4 stars bc it took 2 months for the harness to arrive, with no communication for weeks. Then I was updated on everything, business owner is super friendly and explained everything! In the end I am very happy!

4 December 2024
Rated 5 out of 5 stars

Brilliant for strong, active dogs

Brilliant. Bought the first indi dog harness 2022 & still holding up well but after many swims in the Leeds/Liverpool canal, rolling in God knows what etc, it was time for a new one.
My dog is a young male husky so can be a strong puller but I'm 100% confident in these harnesses. He can also wiggly his way out of standard harness so we have the extra belt & collar attachment for safety.

27 November 2024
Rated 4 out of 5 stars

Quality product

Quality product! Only reason it’s not a 5• a bit of confusion in not contacting me regarding measurements. Once I spoke to them the product arrived as promised.

26 November 2024
Rated 3 out of 5 stars

Failed to deliver on time, long wait, but great product.

Looking for an update on order #1601, order placed September 8th, nothing received. No updates/tracking via shop to say this was ever dispatched.

You replied to my first email saying this:

“ Hi James,

Apologies for the delay on your order, we have been extremely busy recently and have got a little behind. Your order will be on the way this week

Best wishes
Sid
Indi-Dog”

That was back on 6th October and it’s now 28th November. No replies to follow up emails. If I don’t hear anything I’ll be claiming the £24 back through the credit card company. Please sort this out!!

UPDATE: the dog walking belt arrived today and it’s really Excellent quality. 5 stars 🌟 for the quality of the product, but the comms need to be worked on. The 3 stars are to reflect this.

8 September 2024
Unprompted review
Indi Dog logo

Reply from Indi Dog

Hi James,

This has been posted and shopify should have notified you of this and given you the tracking details, but I may have missed ticking the notify customer check box! Sorry about that, your parcel number is 11-017 D56 156 which can be checked via royalmail

Rated 4 out of 5 stars

Houdini Harness…

The product is of good quality and well made, this is the second harness I have purchased. The only gripe I have with the actual harness is that the houdini belly strap is too loose for my Whippet even on the tightest it will go and it makes the whole harness slip from side to side (but that's me being picky). However, the timescale for receiving it is very random and certainly not what is stated on the website. Communication is a bit haphazard and again, timescales were not met. This is disappointing because when equipment such as a harness/collar are ordered it is because you need it pretty much straight away not two months in the future

30 October 2024

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