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Incontinencechoice Reviews 480

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TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and the prompt, efficient dispatch of products. Many appreciate the fast and reliable delivery service, often noting that items arrive as promised or even earlier. Consumers are also very satisfied with the quality of the products, finding them effective and well-suited to their needs. However, some customers were dissatisfied with issues related to delivery, specifically mentioning problems with couriers like Evri and DPD, including lost parcels, deliveries to incorrect addresses, and delays. A few people also noted that some products, particularly certain incontinence pants, did not fit well or provide adequate protection, leading to leaks. Additionally, some reviewers found the delivery costs to be expensive and wished for clearer options.

What people talk about most

Delivery service

Customers generally express satisfaction with the delivery service, frequently highlighting speedy dispatch... See more

Product

Consumers generally express satisfaction with the products, highlighting good absorbency, quality, and value.... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the ease of ordering through the... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and speedy... See more

Quality

People report positive experiences with quality. Many customers praise the good quality of products, noting... See more

Based on these reviews

Rated 5 out of 5 stars

As I have started to depend on nappies, the type I have chosen: Tena pads, are not easily bought in the shops, so to have a place where I can order a monthly supply is ideal. Not only ideal but essent... See more

Rated 5 out of 5 stars

placed order, was informed that the order was completed for sending within 24 hours. But the only problem I have is the male urinal bottle cap break very easily - tried glue no such luck - that why... See more

Rated 5 out of 5 stars

My elderly mum who has late stage Alzheimer's has recently become increasingly more incontinent and almost completely bedridden. While searching for products to make her comfortable, I came across Inc... See more

Rated 5 out of 5 stars

Fast delivery, the second time I have ordered from this company, not disappointed, good fit on the plastic pants, to stop any leaks, they keep the diaper in place when getting in or out of the car,a... See more

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

480 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have been ordering for a while now on…

I have been ordering for a while now on behalf of my parents and the products are good exactly what they advertise them as. Delivery service very good . Had an issue a few months back on delivery but was resolved quickly and effectively. Would thoroughly recommend

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Amazing range to choose from. Arrived the next day and so much easier than lugging these things back from the town. Mother in law was so relieved to have an easier way of keeping stocked up on incontinence pads.

14 April 2026
Unprompted review

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