Impra Charge Reviews 

305
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company, noting top-tier service delivered from start to finish. People frequently mention how quickly their electric vehicle charging units are fitted, with many appointments happening within a remarkably short turnaround. Consumers are also extremely pleased with the clear communication and very prompt responses provided whenever they ask questions. Reviewers consistently state that the installation engineers are exceptionally polite, highly knowledgeable, and ensure the workspace is left completely spotless. Buyers truly appreciate the honest advice and guidance provided throughout, making the entire procedure exceptionally smooth for new vehicle owners.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast turnaround times,... See more

Staff

Reviewers mention positive feedback about staff, noting that the engineers and installers are consistently... See more

User experience

Reviewers highlight great satisfaction with the user experience, noting that the entire process was smooth,... See more

Response time

Consumers express great satisfaction with the response time, frequently highlighting fast turnarounds and... See more

Customer service

Users describe positive interactions with customer service, consistently praising swift, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievable service After being messed around by British Gas for over 2/3 months to install a home charger 2 weeks before taking delivery of my new car, I make the decision cancel British Gas,... See more

Rated 5 out of 5 stars

I was in a tight spot and needed an EV charger installed very quickly. I contacted a few companies, but the response here was on another level. I sent an email on a Saturday, fully expecting to wai... See more

Rated 5 out of 5 stars

I am very happy with the services provided and professional installation. I was recommended by a work colleague who also used Impra Charge. I admit it was a bit of a minefield as with not having an... See more

Rated 5 out of 5 stars

I booked directly through Impra Charge for the installation of a Hypervolt. I found them to be prompt, courteous and knowledgeable in advising me on the best EV charger for my situation. They turned u... See more


Company details

  1. Electric Vehicle Charging Station
  2. Electric Utility Company
  3. Electrical Installation Service
  4. Electrician
  5. Energy Equipment and Solutions

Written by the company

Impra Charge are specialists in Home EV Charge Point Installation, we are NIC EIC and City & Guilds approved. We are market leaders in installing EV Charge Points covering the whole of the UK. We make it easy and simple to having your Home EV Charge Point installed. Installation All our installations come with a 3-year warranty giving you peace of mind. We take pride in our services and aim to offer a smooth, easy and friendly service for all our customers. Our experienced and knowledgeable experts are on hand to guide and assist throughout the whole process, keeping you informed every step of the way. Our promise We offer full home installation within 14-days of approval from your electricity supplier. Our friendly team will take care of the process contacting your supplier and ensuring you are ready for your charge point installation. Following your installation our team are available to support with any questions or queries. Transparency We ensure your quotation is fixed for 30-days with no hidden costs. We will explain everything regarding your quotation and answer any questions you may have prior to having your EV Home Charger installed. Our brands We only recommend leading charge point brands that have been tried and tested by us. Our home EV charger installers are fully manufacturer trained ensuring your installation runs smoothly and efficiently.


Contact info

4.9

Excellent

TrustScore 5 out of 5

305 reviews

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4.9

All reviews

(305)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely quick from start of the order…

Extremely quick from start of the order to installation. Installer really went above and beyond to make sure everything was exactly how I wanted, no cut corners even if it would've been easier. Perfect, neat install. Would thoroughly recommend.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Impra were easy to deal with during the whole process and were a good price too. Matt was great both before installation answering my questions to ensure things ran smoothly on the day. The installation was done in around 3 hours and everything was fully set up and checked before he left. Great service!

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent. No problems at all.

Booked an install in preparation for a house move and Impra were swift with the process to get things lined up with as close to moving day as possible. I had delays in the house purchase, but Matt at Impra Charge sorted out rescheduling as per my own request without any issue. The installer arrived at 0900 on the dot and was done in just a couple of hours, even with me asking a few questions about the install process. The charger is working great and looks cool too. Highly recommend.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic work

Great service, despite the job being complicated, Matt worked to get us sorted. We had a few moving parts with the fitting of the job but because of Matt it was a lot easier of a process. Professional and committed. Thanks again!

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Hypervolt install

We had a bit of a hiccup to begin with, by the engineer being sick, but it's how you come back from it and Matt was amazing and kept up communication the whole way, once here he was polite and respected the house and did a really good job. So overall I am very happy with the install and the service provided.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Impra Charge = Outstanding!

Impra Charge were really helpful throughout the whole process, from quoting to installation. Their project manager Matt guided me through every step of the way and made the whole thing from start to finish a pleasant experience! We now have a great Hypervolt Home 3 Pro installed and it looks great!! Thanks again!

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience of failed Zappi replacement

My myenergi Zappi had failed 2 weeks out of warranty and myenergi were really unhelpful - Boo myenergi!! I contacted Hypervolt and they recommended Impra Charge, but on investigation and discussion with Impra Charge it transpired that because of cabling issues I was better off installing the new version of the Zappi.

Impra Charge were able to book me in quickly and also supply the charger at an attractive price; additionally as a swap out/in their installation price was attractive.

Matt installed and configured the very professionally, including the existing CT clamps and explained the new functions of the Zappi.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Spot on. Couldn’t fault them

Great communication throughout. Kept informed at each and every step. Easy to follow process for installation survey. Installer was on time, polite, thorough and answered all questions I had. Very helpful. Would definitely recommend

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Installer arrived on time, smartly dressed, got straight on with the job. Fitted the charger exactly where we wanted it, made sure I could use the app and that my car was charging. Great service. 👍

8 March 2024
Unprompted review
Rated 5 out of 5 stars

All in all my experience with Impra…

All in all my experience with Impra Charge was a positive one although a couple of minor hiccups could have reduced the stars I awarded from 5 to 4.5 (but what's 1/2 a star!).

Initially communications with Impra Charge were fast and efficient and all discussions and provisional arrangements were made. As we were moving home the charger installation date could not be set until we had knowledge of our completion date. Originally we had been advised that this should not be a problem and the installation should be able to be scheduled soon after our move but in reality the booking took 5 weeks before the Wallbox Pulsar Max was installed. During this period communications also slowed but not to the extent I felt completely ignored.

BUT, and here's the '5 STAR' stuff... Generally communications (with Matt) were excellent and the installation itself was faultless. The engineer who fitted the charger was intent on making the cabling as invisible as possible - which he completely achieved and the engineer also waited while I linked to the smart charger and performed an initial charge.

So, would I recommend Impra Charge to arrange installation of your EV charger... Yes 100%

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Impra Charge are brilliant - highly recommended!!

Impra Charge were an absolute delight to deal with. I had many issues with other installers quoting one price and then adding extras for all sorts of things, even though I had provided photographs and highlighted the considerations they would need to make. Matt was brilliant and super responsive, he took the time to explain things several times and was always happy to discuss anything over the phone or via message. As they had a cancellation I even had the installation moved forward. The installation itself was hassle free - the installer worked in pouring rain and was very polite and efficient. From start to finish the process was easy and most importantly they were clear about their cost from the very start.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service. Thank you!

The initial information and process through website was clear and straightforward. Telephone contact was prompt, professional and reassuring. Installation happened as promised - in fact engineer was early and did an excellent, tidy job. In comparison with other suppliers who required payment up front, in one case before any indication of when they could do the job, ImpraCharge offers a far better, more customer focused service. Very impressive. Thank you. Paul.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Impra Charge the one stop EV Charger installer

I don’t know anything about EV Chargers but needed one fitted at home, so I went on google & came across Impra Charge, I’m so happy I made a perfect choice they guided me through what charger to purchase, the length of time it would take to install; they arrived on time as they said they would, they were polite & thorough, reasonably priced, and I would definitely recommend to others who are looking to install a charger.

7 March 2024
Unprompted review

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