imoo Reviews 

Recently ordered/received two watches for my sons. After a day or two of receiving them, both watches stopped tracking completely and on multiple occasions they started switching themselves off, leaving us unable to contact and keep track of our kids. The whole point! The prompt on screen was that the ‘network connection’ wasn’t functioning. After contacting customer support multiple times, we were basically told that our network (virgin media) could be glitchy and that Vodafone or Three would be the preferred networks for the watches. We have since changed networks, received and input the new SIM cards and the watches are still malfunctioning. For the price we paid we feel completely ripped off. I contacted customer support AGAIN today and have not received ANY communication whatsoever. Will be looking for a full refund as we paid €200 + for a product that does not work. I might as well have gotten them in the pound shop. Absolutely ridiculous. Please avoid!

Review edit 25.06.25 - Both watches stopped working completely citing ‘no sim’ detected in either watch. We tried everything from repositioning, to restarting the watches multiple times with no success. After reaching out to the company numerous times my husband eventually got hold of someone who refunded us and we are grateful for that. The incredibly frustrating part was despite multiple attempts to get to the bottom of the issues, trouble shooting & working with them, I was asked to remove my review by the company. I can see from other reviews that I wasn’t the only one. Just not a good look if I’m being honest.

Imoo z1 watch is a great watch. My 9 year old daughter loves it. Great for contacting her safely and tracking her also. Great features.

We have a Z1 for our Schooler and our Preschooler. Good job!

The imoo Z1 is a fantastic smartwatch for kids, offering reliable GPS tracking and smooth video and phone calls that keep parents connected with peace of mind. Its long-lasting battery and IPX8 waterproof design make it perfect for active children. The vibrant pink color adds a fun touch kids love!

Last update:

Unfortunately watches didn't work out for us, after a lot of troubleshooting with Imoo customer service ( which was very good ) ended up gratefully offering a good will gesture as way of an apology, which we accepted.

The watches are a great concept and if they had of worked correctly where we live we'd still be using them. But due to bad signal strength and the Sims not being detected we will have to go another route.

Again customer service was great and I can't fault it.....a shame these watches didn't work out for us 😞

Purchased a Z7 for my son and it’s been the perfect middle ground between no device and a smartphone. The GPS is reliable. It’s user-friendly and dependable. Would recommend it.

I purchased a Z1 model watch few weeks ago as birthday present for our 10 yrs old daughter. We were looking for a device for communications purposes but not a mobile phone with all distraction like YT, apps and so on. The Imoo watch really ticked all our boxes.
The design is quite fresh and young. Setup was easy enough and she enjoyed the easynedd to make calls, video calls and voice message.
The App is amazing. As parent you can have full control on security, approve phone numbers our daughter is adding on and protect from any unwanted calls.
Location is not working perfectly for us yet but this is more linked to the network coverage in our area.
The only area of improvement I would say is delivery. Timing were quite long because the watch is shipped directly from China. So, if you are planning a present you need to take into account a minimum of 10/ 13 days.
Other than that, I really recommend Imoo watch.

I bought this Imoo watch for my 9-year-old, and it has exceeded all expectations! The setup was quick and easy, and the interface is very kid-friendly. My child loves the camera feature, and the step tracker—it keeps them entertained and active at the same time. The location tracker is great and in our eyes a must for any child.

Great dealer. I bought a watch from them. I wish I got it earlier!

Reliable seller, item received was exactly same as described. Excellent after sales support. Highly recommend.

My wife and I like this watch, my child is so happy with it :) we are exploring the watch, and it has so many options :) it is a quality watch

Purchased the Z1 for son. He’s 10 and I needed something in between nothing and a phone. Excellent. No issues. Does what it says and GPS been reliable so far. Would definitely recommend to anyone

Bought this watch as wanted to be able to track and contact my child but didn’t want to get her a phone as I think she is far too young. The watch is brilliant and the security it offers is fantastic. It’s a great piece of kit. Well recommend.

I'm really impressed with the Imoo Z1 smartwatch! It's perfect for children as the controls are child-friendly - my son, who is only 6 years old, gets on really well with it. I'm particularly impressed with the long battery life, so we don't have to worry about constantly recharging it. The video calling works flawlessly and the transmission is very clear, which makes it great fun for my son to talk to friends and family. The GPS tracking is extremely accurate, which gives us a good feeling when he's out and about. Overall, my son is thrilled with his new smartwatch and I highly recommend it!

I purchased a Z1 for my 6 year old son.
He absolutely loves the watch.
Very easy to set up and secure.
We add and manage his contacts.
Battery life great. I would say needs a charge after full weekend use. Charge is extremely fast.
Watch is robus.
Seller has excellent communication, quick to respond on any query I has pre and post purchasing.
Highly recommend

I bought the Z1 phone for my daughter for Christmas, so 5 months ago - and I still can't get it working properly despite over 12 helpful emails from the Imoo helpdesk nothing seems to be working. She can sometimes call and receive calls if I turn off the parent approved numbers. It has never said it is successfully set (as shown in the set up manual) and always says no network coverage despite there being 3 bars on the signal icon, when I try and use the location tracker. If anyone else has experienced similar problems or knows how to fix this it would be extremely helpful to be pointed to a step by step problem resolution on you tube or be pointed in the direction of a company or someone who could help in person. Despite Imoo always responding and asking me to try various things some of the emails are translated badly and it'd not clear what they want me to do. For example when I asked what a message received which appeared to be in German was about they replied "Dear user,
This event information is caused by the staff who did the event not limiting the area.
Usually, event reminders are not given across regions.
I have informed them that if they have events in the future, they will set reminder areas.
If you have any suggestions, you can also tell them in it.
Thank you for your attention and support.
Best Regards，
imoo Store Support". I would love to get the watch successfully set up and appreciate any help available.

I’m extremely happy with my experience with imoo. The smartwatch is not only beautifully designed and easy to use, but also incredibly reliable — perfect for keeping in touch with my child and giving us both peace of mind. The features are thoughtfully developed, especially the location tracking and calling functions, which work smoothly and consistently.

What really stood out was the customer service. Every question I had was answered quickly and professionally, and the follow-up after the purchase was excellent. It’s clear that imoo truly cares about their customers and wants them to feel supported every step of the way.

Highly recommend both the product and the team behind it — 5 stars well deserved!

I recently gifted the Imoo Z7 Smart Watch in pink to my niece, and I have to say—it’s been a total hit! From the moment she unboxed it, she was absolutely thrilled. The pink color is super cute and vibrant, perfect for kids, and the design strikes a nice balance between fun and functional.

What I love most is the peace of mind it offers. With features like real-time GPS tracking, two-way calling, and a dedicated “Class Mode” for school hours, it gives parents a great sense of security without being overbearing. My niece enjoys using the camera for quick selfies and loves the step counter—it’s actually encouraged her to move around more.

Setup was pretty straightforward, and the Imoo app is user-friendly. The battery life is decent too, lasting a couple of days with regular use.

Overall, it’s an excellent smartwatch for kids—safe, durable, and fun. If you’re looking for a smart, age-appropriate gift, I’d definitely recommend the Z7!

Great watch with GPS connectivity with Sim. Works with lyca sim in Ireland. Calls are clear and also can track the location the child. Batter last a bit more than a day. Highly recommend

Nice shop! I love the kids smartwatches!
Really nice shop with good customer support that will help you always if you have any issues with the product.
You can use the Whatsapp Support and the will help you within short time.