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Immiassist Reviews 1,093

•
TrustScore 4 out of 5

4.1

Visa Consultant
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Review summary

Created with AI, based on recent reviews

Evaluating 898 reviews, reviewers had a great experience with this company. Customers frequently highlight the user-friendly nature of the website, describing the application process as simple, quick, and straightforward. Many appreciate the ease of navigation and the clear, logical system, which makes completing forms convenient and efficient. However, some people were dissatisfied with the pricing, finding it significantly higher than official government websites. Reviewers also mentioned issues with the payment process, noting that the cost was often not disclosed upfront and that payment was sometimes requested before all necessary documents were uploaded. Additionally, some users experienced difficulties with the website's functionality, such as the inability to use special characters or hyphens in addresses.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of use, straightforward... See more

Website

Consumers find website experiences to be ambiguous. While some reviewers praise the website as easy to use,... See more

Price

Customers had negative experiences with price, consistently reporting that the service is very expensive and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express dissatisfaction,... See more

Payment

Reviewers consistently express dissatisfaction with the payment process. Many report being charged upfront... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Making the application process clear and straightforward. Our Kenya eTA visas came through within less than 24 hours. All very simple, fast and most agreeable! Superb service.

Rated 4 out of 5 stars

It was pretty easy to process. However, they took my money first and then asked for my details later... what if I didn't qualify for a visa? Anyway, this website was a lot easier to use than some ot... See more

Rated 4 out of 5 stars

The system does not allow umlauts, like ä, ö, etc., which means that I cannot write my address as it actually is, because in my native language, "ä" is a different letter from "a", like in Finnish, Ge... See more

Company details

  1. Visa Consultant

Written by the company

Visa, ETA, and travel paperwork made simple. ImmiAssist is 100% online agent helping you what you comply with all paperworks and requirements when travelling. We double-check your documents, submit and manage your application, and keep you updated until you get your travel visa. We are not a government agency but we have local migration and visa agents in our destinations to comply with all requirements and minimize risks of any rejections or problems when travelling.

Contact info

Promotion box for Immiassist

Travel Visa. The easy way.

Getting your visa has never been easier. Apply now, 100% online!

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Always use homeaffairs.gov.au site NEVER IMMIassist - what a con

NEVER use
My husband started to use this site and found it very difficult plus there is a hefty fee. He completed on the official Australian website free of charge. IMMI assist emailed me to say the application was incomplete. Unfortunately, confused I finished it and paid £49.99 - Australian immigration site had already sent the visas through. I tried to get a refund from IMMI assist ABSOLUTELY NOT. They never forwarded a visa (probably as I already had one) I thought they would refund as they never got the visa from Australian immigration. Absolutely not!! Never use this site.

19 February 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi,

Thank you so much for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.

To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website.

Our fees include:
- Detailed document revision
- Ensuring you get your visa the right moment as even getting it too early can cause issues due to validity
- Detailed visa tracking and recovery in case of loss, theft or issues with delivery
- Professional visa and travel support
- Government fees (directly established by governments)

All this to reduce any chances of rejections to almost zero.

We understand this was not clear to you, and we apologize for any confusion. Please reach out to our support team directly so we can help you as a priority: https://www.immiassist.com/contact-us/

We appreciate your patience and hope to resolve this quickly.

The ImmiAssist team

Rated 1 out of 5 stars

They screwed up my Visa and I am stuck…

They screwed up my Visa and I am stuck at the Azerbaijan airport-customs say 3 hours minimum

22 February 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi Ross,

We are truly sorry for this disappointing experience.

We would like to understand what happened and find a solution quickly. Could you contact us directly at https://www.immiassist.com/contact-us/ mentioning your order number?

We’d like to review the communication, understand what went wrong, and use your feedback to improve how we support our clients

Our team will handle your case as a priority.
Our sincerest apologies,

The ImmiAssist team

Rated 1 out of 5 stars

DO NOT USE IMMI ASSIST!!

SCAM - please read past the good reviews as there are many people who have had the same experience I did. Having never applied for a visa before, I stupidly did not realize this wasn't an official site. The landing page for the NZ visa looked official and it wasn't until after applying that it took me back to the page which said it was a 3rd party. Even though I realized this moments after applying and requested a refund, they have adamantly refused and keep saying they clearly state they are not a government site. Not true. I also paid extra for "travel insurance" and have not received a receipt or any information about the insurance provided. Don't be dumb like me; get your visa from the .gov site of your destination country. It won't be any more difficult and could save you hundreds of dollars. STAY AWAY

18 February 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi Leah,

Thank you so much for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.

To be completely clear: we are a legitimate private visa assistance service, not a scam, and not affiliated with any government.

We state this clearly on our website. Our fees include:
- Detailed document revision
- Ensuring you get your visa the right moment as even getting it too early can cause issues due to validity
- Detailed visa tracking and recovery in case of loss, theft or issues with delivery
- Professional visa and travel support
- Government fees (directly established by governments)

All this to reduce any chances of rejection to almost zero.

Regarding the travel insurance you purchased, you are fully entitled to receive your receipt and all coverage details. We take this very seriously and want to make sure you have everything you need.
Please contact our support team directly so we can resolve this for you as a priority: https://www.immiassist.com/contact-us/

Best regards,

The ImmiAssist Team

Rated 1 out of 5 stars

SCAM: STAY AWAY

STAY AWAY. They use deceptive practices to look like an official site. They charge way more than the government site and unfortunately I didn’t realize this until it was too late. I attempted to get a refund just minutes later after submission when I realized it wasn’t the real site, and they are uncooperative. AVOID AVOID AVOID unless you want to be out hundreds of dollars.

19 February 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi,

Thank you so much for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.

To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website.

Our fees include:
- Detailed document revision
- Ensuring you get your visa the right moment as even getting it too early can cause issues due to validity
- Detailed visa tracking and recovery in case of loss, theft or issues with delivery
- Professional visa and travel support
- Government fees (directly established by governments)

All this to reduce any chances of rejections to almost zero.

We understand this was not clear to you, and we apologize for any confusion. If you have concerns about your application, please contact us at https://www.immiassist.com/contact-us/

The ImmiAssist team

Rated 1 out of 5 stars

SCAM - stay away

You get your Visa or ETA, but to 10X the price of what it costs at the official page.
Their web page comes up first and looks like an official page if you dont know better.
I reccomend other to not do the same mistake as me, and stay away from Immiassist.

19 February 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi Oyvind,

Thank you so much for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.

To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website.

Our fees include:
- Detailed document revision
- Ensuring you get your visa the right moment as even getting it too early can cause issues due to validity
- Detailed visa tracking and recovery in case of loss, theft or issues with delivery
- Professional visa and travel support
- Government fees (directly established by governments)

All this to reduce any chances of rejections to almost zero.

We understand this was not clear to you, and we apologize for any confusion. If you have concerns about your application, please contact us at https://www.immiassist.com/contact-us/

The ImmiAssist team

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