Honestly the best experience ever. I went to this appointment with little to no hope. My anxiety was extremely bad because of previous concerns I had. The staff there are so welcoming and accommodatin... See more
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Review summary
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Easy to book Friendly welcoming staff. Sonogrpaher thorough, explained everything in detail and did the best to get good photos. Lots of photos to choose from after with plenty of time to look thro... See more
Company replied
Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more
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Company details
Written by the company
Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.
Experience Imaginatal's Exceptional Care
Written by the company
- Free Rescan Policy for Early Scans
- Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
- Accurate Gender Scans Guaranteed
- Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
- Comprehensive Health Screenings
- Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
- Friendly and Welcoming Environment
- Join our happy customers. Experience our award-winning care and welcoming staff today!
Our Rescan Policy
Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"
Contact info
151 Wick Road, Brislington, BS4 4HH, Bristol, United Kingdom
- 08006404299
- info@imaginatal.co.uk
- imaginatal.co.uk
Book Your Health Scan Today
4.8
Excellent
679 reviews
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Replied to 92% of negative reviews
Typically replies within 1 week
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Not pleasant
I’ve visited this scan centre four times, and unfortunately my most recent experience was not as pleasant as the previous ones.
The sonographer, Nina, arrived late and was noticeably less welcoming compared to staff I’ve encountered before. During the scan, there was very little communication—she proceeded with measurements without explaining what was happening or providing reassurance, which made the experience feel impersonal. I only received information when I asked questions myself.
Overall, this visit felt quite different from the standard of care I had previously experienced here. I hope this feedback helps the team improve communication and patient interaction moving forward.
30 March 2026
Reply from Imaginatal
Hi,
Thank you for taking the time to share this feedback, especially as you have visited us many times before. We are truly sorry to hear that your most recent appointment felt so different from the warm and reassuring experience you had come to expect.
A scan should never feel impersonal, and we understand how important clear communication and reassurance are throughout. Your comments have been noted and will be taken seriously, as this is not the standard of care we aim to provide.
We really appreciate your honesty and your continued support, and we hope to have the opportunity to provide you with a much better experience in future.
Best wishes,
Imaginatal Team
EXCELLENT SERVICE!!!
We recently had an ultrasound at Imaginatal, and we cannot recommend them highly enough. From the moment we walked through the door, the experience was seamless, professional, and—most importantly—deeply reassuring.
What Stood Out
* Warm Welcome: The front desk staff were incredibly efficient and kind. We were seen exactly at our scheduled appointment time, which is a rare find in healthcare these days.
* Expert Sonographer: Our sonographer, was fantastic. She took the time to explain the process clearly, ensuring we are comfortable before we even started.
Medical imaging can often feel cold or rushed, but that wasn't the case here. If you are looking for a facility that treats you like a person rather than just a chart number, this is the place to go.
29 March 2026
Unprompted review
Reply from Imaginatal
Hi,
Thank you so much for your wonderful recommendation. We are delighted to hear that your visit felt smooth, reassuring and genuinely caring from the moment you arrived. It means a great deal to know our team helped create an environment where you felt comfortable, informed and looked after throughout.
We truly appreciate your lovely words about both our reception team and sonographer, and we are so pleased your experience felt personal and supportive. Thank you again for taking the time to share this.
Best wishes,
Imaginatal Team
A positive team and lovely sonographer…
A positive team and lovely sonographer who explained thoroughly. We loved the scan and were offered many opportunities to ask questions. We would highly recommend.
21 March 2026
Reply from Imaginatal
Hi,
Thank you so much for your kind words. We are so pleased to hear that you enjoyed your scan and felt well looked after throughout your visit. It is wonderful to know our team created such a positive experience and that your sonographer took the time to make everything clear and give you plenty of chance to ask anything on your mind.
Your recommendation means a lot to us, and we are grateful you took the time to share your experience.
Best wishes,
Imaginatal Team
Reply from Imaginatal
Hello,
Thank you for your lovely feedback. We’re so pleased to hear that you felt supported and in safe hands throughout your visit. It means a lot to know our team could give you peace of mind while also making everything smooth and efficient.
Best wishes,
Imaginatal Team
Going to book elsewhere
For the price paid the images were not clear, thought possibly should have been offered a rescan. Out of 124 images we struggled to pick 5 thats how poor quality they were. One of those pictures was a 2D of the foot as the 4d images that were taken were poor and fuzzy. Also did not see any limbs apart from 2D image of foot. Did confirm gender though. As stated would of rather been offered a rescan for another date than have the images provided.The staff were lovely and friendly, However feel we will now try another service for a better experience and outcome. Very disappointed.
21 March 2026
Reply from Imaginatal
Hi
Thank you for taking the time to share your feedback. We are very sorry to hear that your visit did not meet expectations, especially when this should have been such a special moment for you.
While we’re pleased our team made you feel welcome, it’s disappointing to know the scan results left you feeling let down.
We always want every family to leave with images they feel happy with, so we’re sorry this was not your experience.
Your comments have been noted carefully, as they are important in helping us review how we support clients when image quality on the day is not as hoped.
We truly regret your disappointment and appreciate your honest feedback.
Best wishes,
Imaginatal Team
Lovely staff
Lovely staff, tried so hard to get good images of baby who was trying to hide, calm atmosphere would recommended
20 March 2026
Reply from Imaginatal
Hi
Thank you so much for sharing this. We’re delighted to hear your visit felt so special and that both our team and surroundings helped make it such a memorable one. Your recommendation truly means a lot to us, and we hope to welcome you again in the future.
Best wishes,
Imaginatal Team
Highly recommend
Truly a beautiful and amazing experience and the staff and venue are beautiful truly recommend this
19 March 2026
Reply from Imaginatal
Hi
Thank you so much for your lovely feedback. We’re delighted to hear you had such a positive visit and that both the team and surroundings helped make it feel so special. Your recommendation truly means a lot to us, and we’re so pleased we could be part of such a memorable experience.
Best wishes,
Imaginatal Team
Super friendly welcoming staff
Super friendly welcoming staff, the sonographer was so nice and helpful and really added to the excitement of our gender reveal scan. It was a wholesome experience after our 12 week scan wasn't really at the hospital so restored our faith in the process.
9 March 2026
Reply from Imaginatal
Hi,
Thank you so much for sharing such a heartfelt review. We’re delighted to hear your visit felt so special and that our team helped make your gender reveal appointment such a memorable moment. It means a lot to know we could give you a positive and reassuring experience, especially after a previous appointment had left you feeling disappointed. We’ll be sure to pass your kind words on to the sonographer and the rest of the team.
Best wishes,
Imaginatal Team
PEACEFUL AND WELCOMING ENVIRONMENT.
PEACEFUL AND WELCOMING ENVIRONMENT.
The place was peaceful and welcoming.
11 March 2026
Reply from Imaginatal
Hi,
Thank you for your lovely feedback. We’re so pleased you felt comfortable and well looked after during your visit. Creating a calm and inviting space for every client means a great deal to us, and we really appreciate you taking the time to share this.
Best wishes,
Imaginatal Team
Reply from Imaginatal
Hi
Thank you so much for your lovely feedback. We’re delighted to hear that you had such a positive visit and that our team’s expertise and value made such a great impression. Your support means a lot to us.
Best wishes,
Imaginatal Team
Unprofessional Overall
On 8/3 I went to a different private clinic to have a reassurance scan, I was told it was too early and they can see the gestational sack and yolk sack but not the embryo yet and they referred me to St.Michaels early pregnancy unit. On 11/03 I had a scan with the unit and they have identified the embryo and detect the heartbeat very clearly. The imagining was also quite magnified and very clearly visible. Unfortunately I did not have my partner with me so I booked another scan on 15/03 so that my partner can see the baby and the heartbeat as well.
I booked it with this clinic at this time because regardless how good the previous clinic was I had a negative feeling associated to it (nothing to do with the clinic) so wanted go somewhere with a positive energy. We went there and immediately the clinic looks quite run down compared to the first clinic I went to. No hand towels in the toilet(you need to go outside and take on top of the water cooler.) Also they do not have disposable water cups but plastic reusable kid cups which is not hygienic for a clinic environment. I was called in by the sonographer into the room. The seat was not prepared from the previous patient and there were ripped paper towels on the bed and on the floor. Then she told me to take off my clothes below waist but didn`t provide any gown or anything to cover myself with apart from a paper towel. When the scan started she had a very difficult time to locate the yolk sack and the fetal pole. Couldn`t magnify the image at all. All looked extremely small on the screen and she struggled to take measurements, Then proceeded to tell me that she can`t see a heartbeat and anything can happen at this time. She failed to answer any of the questions and just give general repeated answers. She said she will refer me to the hospital again. On the way out I was pushed to book a second appointment with them while I clearly told them I won`t make any other appointments without going to the hospital scan as what is the point?? They didn`t tell me anything about a report and we just left. I then received a report via email in my spam and it said that they saw an echogenic structure that might be a fetal pole with no cardiovascular enhancement with question marks. I told them clearly that the hospital clearly identified the embryo and also we saw the heart beat. I understand the heartbeat can stop and the baby can stop developing but it doesn`t change the fact that it is a fetal pole and not just an echogenic structure. Now I am waiting for the hospital scan to see what is actually happening and it is extremely stressful. The sonographer didn`t give us an impression of a qualified, certified, trained and experienced professional at all. The cleanness and the state of the scan room was also very questionable. And we paid £104 for this. Regardless of what the outcome with this, I will never come back to this place. I would avoid this place for early pregnancy screening as clearly they are not trained for it.
15 March 2026
Reply from Imaginatal
Thank you for taking the time to share your feedback. We are very sorry to hear that your visit added further stress during what is already an understandably anxious time.
We take concerns about cleanliness, communication, and patient experience very seriously, and the points you have raised about the room setup and overall environment are being reviewed internally.
Because this is a public platform, we cannot comment on your personal medical care in detail. However, in early pregnancy scans, findings can sometimes be very sensitive and reports may be worded cautiously when there is any uncertainty. Our intention is always to act in the patient’s best interests and ensure there is no delay in onward referral or follow-up where needed.
We are sorry that you felt unsupported and dissatisfied with both the communication during the scan and the wording of the report. That is never the experience we want for our patients.
We would welcome the opportunity to look into this properly and discuss your concerns directly.
Please contact us on 0800 640 4299 and ask for the management team, so we can review your visit in full.
Excellent
Excellent, all 3 members of staff were amazing and welcoming, The room was lovely and relaxing with a clear scan which was explained step by step, Highly recommend and looking forward to our next visit :)
13 March 2026
Reply from Imaginatal
Hello,
Thank you so much for your lovely review! We’re delighted to hear our team made you feel so comfortable from the moment you arrived, and that the appointment felt calm, informative, and enjoyable throughout. It means a lot to know the experience left such a positive impression, and we’ll be so pleased to welcome you back again soon.
Best wishes,
Imaginatal Team
Great service!
The atmosphere in the waiting room is very calm and pleasant. The reception area is a little dark, which adds a sense of intimacy and comfort and helps you relax. The staff are very nice and friendly. I highly recommend it.
12 March 2026
Reply from Imaginatal
Hi
Thank you so much for your lovely feedback. We’re delighted to hear that you felt comfortable and at ease from the moment you arrived. Creating a welcoming space where people can feel relaxed and well looked after means a great deal to us, so it’s wonderful to know our team helped make your visit such a positive one. We truly appreciate your recommendation.
Best wishes,
Imaginatal Team
Reply from Imaginatal
Hi,
Thank you so much for your kind review. We’re so pleased to hear our team helped make your visit a positive one.
Best wishes,
Imaginatal Team
Amazing service and really kind people
Amazing service and really kind people. I would definitely recommend booking your scans here!
11 March 2026
Reply from Imaginatal
Hi,
Thank you for your wonderful feedback. We’re so happy you had such a positive visit and felt well looked after by our team. Your recommendation means a lot to us, and we’re grateful you would encourage others to come to us for their scan experience.
Best wishes,
Imaginatal Team
Great experience!!
Great experience!!! lovely people, sonographer was so helpful, went in for a gender scan. Babies legs were crossed and she tried so many different ways before finally going up and down stairs did the trick, she didnt give up and didnt rush us! Really pleased! thank you again !!!
11 March 2026
Reply from Imaginatal
Hi,
Thank you for sharing your lovely feedback. We’re so pleased you had such a positive visit and that our sonographer took the time to help you every step of the way. Sometimes little ones like to keep us guessing, so it’s wonderful to hear the extra effort paid off and that you felt fully cared for throughout. We’re delighted you came away feeling happy with your scan experience.
Best wishes,
Imaginatal Team
Brilliant experience
Brilliant experience. We had a gender reveal party straight after the scan and they tried their very best to make sure we had results for the party. Very friendly. We left with a gender reveal canon and 2 very happy parents to be.
9 March 2026
Reply from Imaginatal
Hi,
Thank you for sharing such a wonderful review. We’re so pleased we could help make your celebration feel extra special. It’s lovely to know you went away with everything you needed and some unforgettable memories too. Wishing you both all the very best as you look forward to meeting your little one.
Best wishes,
Imaginatal Team
Really nice welcoming and lovely people…
Really nice welcoming and lovely people working there
2 March 2026
Reply from Imaginatal
Hi,
Thank you for taking the time to share your kind feedback. We’re so pleased you felt comfortable from the moment you arrived and that our team made such a positive impression. It means a lot to know the atmosphere and care stood out during your visit.
Best wishes,
Imaginatal Team
Amazing experience highly recommend…
Amazing experience highly recommend very friendly staff
8 March 2026
Reply from Imaginatal
Hi,
Thank you so much for your lovely feedback. We’re delighted to hear you had such a positive visit and that our team helped make you feel so welcome. Your recommendation means a great deal to us.
Best wishes,
Imaginatal Team
Last minute reassurance scan
Last minute reassurance scan. Took my other children who were also allowed in too. The staff were lovely, it was a calm atmosphere and it was a nice, relaxing experience.
7 March 2026
Reply from Imaginatal
Hi,
Thank you for your kind review. We’re so glad we could be there for you when you needed some reassurance, and that your visit felt calm and comfortable for both you and your family.
We really appreciate your kind words and are grateful you chose Imaginatal.
Best wishes,
Imaginatal Team
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