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Imaginatal Reviews 

679
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, kind, and accommodating, often explaining everything clearly and making them feel at ease. Many highlight the exceptional service and user experience, noting that scans were thorough, not rushed, and conducted in a calm, relaxing atmosphere. People also appreciate the convenient location and professionalism, with some receiving free rescans when initial images were not optimal. Conversely, a small portion of people felt the scan images were occasionally poor, fuzzy, or difficult to obtain due to the baby's position.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, praising the thoroughness and detailed... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, wonderful, and... See more

Location

Customers had positive experiences with location, noting that the places were well-located, easy to find, and... See more

Product

Users describe ambiguous interactions with the product, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly the best experience ever. I went to this appointment with little to no hope. My anxiety was extremely bad because of previous concerns I had. The staff there are so welcoming and accommodatin... See more

Company replied

Rated 5 out of 5 stars

Easy to book Friendly welcoming staff. Sonogrpaher thorough, explained everything in detail and did the best to get good photos. Lots of photos to choose from after with plenty of time to look thro... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!

4.8

Excellent

TrustScore 5 out of 5

679 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(679)

395 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience! The sonographer was so lovely and reassuring. The staff was so welcoming and friendly. Spent time getting a lovely clear picture of our baby boy. Couldn’t recommend enough would definitely be back! X

6 May 2026
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Reply from Imaginatal

Hi,

Thank you so much for your beautiful review! We’re so pleased to hear that you felt cared for and comfortable throughout your visit. It’s wonderful that our team could help make such a special moment even more memorable for you, and we’d be delighted to welcome you back again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Professional and very respectful…

Professional and very respectful people. Thanks for the congrat gift.

28 April 2026
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Reply from Imaginatal

Hi

Thank you so much for your kind words! We’re delighted to hear you felt looked after by our team and appreciated the little congratulations gift. It means a lot to us to be part of such a special moment.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Highly Recommend

The service was great. I had the option to choose a date and time that suited me. I was greeted by a friendly receptionist. Joseph, the sonographer, performed a thorough scan and explained everything to me in the process. He made me feel at ease throughout the scan. I received a detailed report with scans within a few hours.

4 May 2026
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Reply from Imaginatal

Hi,

Thank you so much for your wonderful review! We’re delighted to hear that booking was convenient, you received a warm welcome, and Joseph helped you feel comfortable throughout your appointment. It’s lovely to know you felt well informed during your scan and received your report so promptly.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great service and calming atmosphere

Great service and calming atmosphere

3 May 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely feedback! We’re delighted to hear that you felt well looked after and enjoyed the peaceful feel of the clinic. Creating a reassuring space for every visit is so important to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great for peace of mind and thorough

I was very relaxed and treated with dignity. They did a thorough scan and were amazing with explaining everything. I went after being referred for an emergency ultrasound which the NHS said would take 8 weeks! I had been in the hospital prior for suspected appendicitis. I was very worried about the pain in my side so decided to go ( definitely worth it and such a good price. I can't remember my clinicians name but she was from the Philippines and very informative and kind.

27 April 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing such a thoughtful review. We’re really pleased to hear that you felt relaxed, respected, and fully informed throughout your appointment, especially at a time when you were understandably worried.

It’s wonderful to know our clinician was able to offer you kind, clear, and thorough care when you needed reassurance. Your feedback means a great deal to the whole team, and we’re glad we could support you so promptly.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

my experience was amazing when I…

my experience was amazing when I visited imaginatal,made me feel very comfortable and assured me and explained everything to me I would definitely go there again

24 April 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely review! We’re delighted to hear that your visit left you feeling comfortable, reassured, and well informed throughout. It means a lot to know our team helped make your experience such a positive one, and we’d be very happy to welcome you back anytime.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent Filipino lady sonographer

I had a really positive experience at this ultrasound clinic. The team is consistently supportive and goes out of their way to help you feel at ease throughout your visit. This was my second appointment with the Filipino lady sonographer, and once again she was excellent—very knowledgeable and thorough, always taking the time to walk me through everything and answer any questions I had.
The entire staff is kind, professional, and welcoming, which makes a big difference during what can sometimes be a stressful experience. They create a comfortable and reassuring environment from start to finish. I truly appreciate the level of care and attention provided here and would highly recommend this clinic to others.

29 April 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing such a thoughtful review. We’re delighted to hear that both of your visits have felt supportive, reassuring, and well cared for. It means a lot to know our sonographer took the time to guide you through everything clearly and make you feel comfortable throughout your appointment.

We’re also so pleased that the wider team helped create a welcoming and calm experience for you. Your recommendation is truly appreciated, and we’d be very happy to welcome you back whenever you need us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

“I had an early pregnancy scan at…

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a calm, welcoming atmosphere.
The sonographer was professional but also very compassionate, which made a big difference as I was feeling nervous. They talked me through what they could see step by step and answered all my questions. I didn’t feel rushed at all.Overall, a very positive experience and I’d happily return if needed. The front desk staff Silvi deserves a special mention—very polite, friendly, and made check-in quick and easy. The scan itself was handled professionally and everything was explained clearly

29 April 2026
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Reply from Imaginatal

Hi,

Thank you so much for your wonderful review. We’re so pleased to hear that your early pregnancy scan felt calm, supportive, and reassuring from start to finish. It’s lovely to know the booking process was smooth and that our sonographer helped ease your nerves by explaining everything clearly and giving you plenty of time.

We’ll be sure to pass your kind words on to Silvi too, she’ll be delighted to know she made your visit even more welcoming. We’d be very happy to see you again whenever you need us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Kind and knowledgable staff

Kind staff. Lovely experience. Would recommend.

20 April 2026
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Reply from Imaginatal

Hi,

Thank you so much for your wonderful feedback! We’re really pleased to hear your visit felt welcoming and enjoyable, and we truly appreciate you sharing your recommendation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely experience

Lovely experience, made myself and my husband feel very comfortable

27 April 2026
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Reply from Imaginatal

Hi,

Thank you for your lovely review! We’re so pleased to hear that you and your husband felt comfortable and well looked after during your visit. It means so much to know you had such a positive experience with us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very accommodating and honest

Very accommodating and honest. We didnt get great 4d scans so they were able to reschedule us for another one on our preferred date and time

26 April 2026
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Reply from Imaginatal

Hi,

Thank you for sharing your experience with us! We’re so pleased our team could help arrange another appointment at a time that suited you. Baby scans can sometimes depend on little one’s position, so we’re glad we could make sure you had another opportunity to enjoy your 4D experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very good service

Very good service, def recommend

19 April 2026
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Reply from Imaginatal

Hi,

Thank you for your kind feedback! We're so pleased to know your visit left such a positive impression. It means a lot that you'd encourage others to come to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Service is so good place is quiet…

Service is so good place is quiet comfortable.

25 April 2026
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Reply from Imaginatal

Hi,

Thank you so much for your kind feedback. We’re really pleased to hear you had a good experience with us and felt comfortable during your visit. Creating a calm and welcoming space is very important to our team, so your words mean a lot.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Seamless Visit

Very attentive and supportive staff, from reception to sonographers. Seamless visit. Very helpful explanations during the scan and prompt report following the appointment.

24 April 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely feedback. We’re delighted to hear that your visit felt smooth and well supported from start to finish. It’s wonderful to know our team helped you feel informed during your scan and that your report was received promptly afterwards. We really appreciate you taking the time to share your experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing service in the Cardiff clinic

Amazing service in the Cardiff clinic, girls on the desk were lovely and reassuring and the lady who did my scan was great too. Went in for a 6 week reassurance scan and was slightly behind where I thought, so was advised to come back in 2 weeks. Lady conducting the scan explained everything to us, something we’ve not experienced on the nhs. Fantastic experience!

24 April 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing your experience with our Cardiff clinic! We’re so pleased to hear that you felt reassured and supported from the moment you arrived. Early scans can bring a lot of emotions, so it’s wonderful to know our team took the time to explain things clearly and help you feel informed. We’re glad we could provide a positive and comforting experience for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

It was very nice

22 April 2026
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Reply from Imaginatal

Hello,

Thank you for your lovely feedback. We’re so pleased to hear you had a positive experience with us, and we really appreciate you taking the time to share it.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The staff are very thorough, informative and professional.

The staff are very thorough, and when I presented with issues I was not expecting, they brought me back at no extra cost to perform further scans.

Thank you for creating my report so promptly, so I can now move forward with my treatment plan.

21 April 2026
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Reply from Imaginatal

Hello,

Thank you so much for your kind words. We’re really pleased to hear that you felt well supported during such an important time. Providing careful follow-up, clear communication, and prompt reports is something we know can make a real difference, so it means a great deal to know this helped you move forward with your treatment plan.

We truly appreciate you taking the time to share your experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent service

Everyone was so professional and friendly.. especially sonographer J.Gassen, her reassurance made me feel calm. Welcoming place. Overall excellent service and clarified all doubts.

20 April 2026
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Reply from Imaginatal

Hello,

Thank you so much for your lovely feedback. We’re delighted to hear that you felt welcomed and well cared for by the team. It’s especially wonderful to know that J. Gassen’s reassurance helped you feel calm and supported during your visit. We’re so pleased we could provide a positive experience and help put your mind at ease.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Thank you Imaginatal!

Imaginatal gave my husband and I the most special moment we could ask for. We booked a lux 4D scan and it was completely magical. All the staff are so welcoming and friendly, the vibe is completely relaxing and during the wellbeing check, everything was explained clearly so we knew exactly what was being looked at. Our baby covered his face during the scan, but the package covered two rescans if we were unsuccessful. The sonographer did everything she could to get us the clearest images of our baby boys face. We attended 3 scans in total and were encouraged to come back each time as they were determined to get us the best pictures. We have the loveliest keepsakes including 5 prints of our baby in 3D, a magnet, keyring and a teddy with our baby's heartbeat inside. You are also sent all pictures taken throughout the scan and a screen recording of the session. We 100% recommend imaginatal to anyone considering getting a private scan!

12 April 2026
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Reply from Imaginatal

Hello,

Thank you so much for such a heartfelt review. We’re absolutely delighted to hear that your Lux 4D scan experience was such a memorable one for you both. It’s wonderful to know that you felt relaxed, well looked after, and fully informed throughout each visit.

We’re so pleased our team could help make this journey extra special, and that the rescans gave you the chance to come away with beautiful images and keepsakes to treasure. Knowing that you now have those precious memories of your baby boy means so much to us.

Thank you again for your lovely recommendation and for choosing Imaginatal to be part of such an important moment in your pregnancy journey.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The staff was very welcoming and…

The staff was very welcoming and extremely helpful . The doctor that did the scan very gentle and explained everything in detail. Really happy with my experience!

20 April 2026
Imaginatal logo

Reply from Imaginatal

Hello,

Thank you so much for your lovely feedback. We’re delighted to hear that you felt so well looked after by the team. It means a great deal to know you felt supported, comfortable, and fully informed throughout your scan. We’re so pleased your visit left such a positive impression, and we truly appreciate you sharing your experience with us.

Best wishes,
Imaginatal Team

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