iHeartDogs.com Reviews

130

•

4.7

Pet Store

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and reasonable prices of the products, including ornaments, t-shirts, and dog toys. Many appreciate the variety of items offered and the meaningful nature of some products, especially those that acknowledge the love for their dogs. Reviewers also highlight the quick processing and shipping of orders, making the overall purchasing experience very positive. However, some customers experienced issues with the website, such as items disappearing from the cart or difficulty with keyboard entries during checkout. Others mentioned dissatisfaction with shipping rates and the sizing of unisex shirts, finding them too large or not suitable for women. A few also noted that some jewelry items were not well-finished or were too small.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality, comfort, and reasonable... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the products as wonderful, good quality,... See more

Order

Reviewers mention positive feedback about order, with many customers appreciating the quick processing and... See more

Price

Clients share positive opinions on price, consistently finding items to be reasonably priced and of great... See more

Website

Consumers find the website experience to be ambiguous, with many expressing satisfaction with its design,... See more

Reviews shaping this summary

Wonderful organization. Love that not only am I getting an adorable item, but I am also helping dogs. Everything I have ordered has been great. Ornaments are adorable and I love to hang them every yea... See more

I love the number of dog toys you offer and at a reasonable price. This allows me to buy them throughout the year to give to a few shelters at Christmas for the dogs who don't find a home for the holi... See more

In addition to having a variety of products, I appreciate the meaningful items (my dog passed away last January) to acknowledge the love of my dogs. I also love that there are various opportunities... See more

I Love buying from your company because it helps all the animals. You have great items for sale at great prices and I show everything off to everyone. I also give a lot off your items for holidays,... See more

Company details

Pet Store

Written by the company

At iHeartDogs.com, we’re driven by a simple, powerful belief: Every Dog Matters. This philosophy is the heartbeat of our mission, propelling us to create a platform where dogs aren’t just celebrated, they are truly loved and cared for. This is not just an ideology, it’s our promise, our commitment to every single furry friend out there. The genesis of our journey lies in a remarkable bond between a man and a Siberian rescue, Splash. Our founder, Justin Palmer, wasn’t always the dog enthusiast he is today. His past was plagued by severe pet allergies that kept him at bay. Yet, love has the power to rewrite destinies. When he married a dog lover, his path took an unforeseen turn towards an incredible journey that began with the adoption of a 2-year-old Siberian Husky found as a stray in the mountains near their home. Overcoming apprehensions related to allergies, Justin and his wife made a brave decision to bring Splash home. This wasn’t just a step towards becoming dog parents; it marked their evolution into passionate champions for the welfare of every canine companion. From starting a humble Facebook page to launching the iHeartDogs.com platform, Splash’s inspiring story created ripples that touched millions of hearts. And in this journey, we didn’t just build a large community, we created a family of dog lovers committed to making a difference.

Contact info

4130 E. La Palma Ave, 92807, Anaheim, United States
855-727-0202
orders@iheartdogs.com
iheartdogs.com

4.7

Excellent

130 reviews

5-star

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No recent history of asking for reviews

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4.7

Love this site. Very informative.

Fair and Fast - that's how I would describe all of my dealings with iHeartDogs. I've always received the items I have ordered and on the rare occasion something is wrong, they have been ready and willing to make it right.

26 June 2023

Reply from iHeartDogs.com

Apr 25, 2024

Absolutely! Thank you for sharing your feedback. If ever you have any questions/concerns, please do not hesitate to reach out to us directly.

Apr 9, 2024

This is for Iheartdog.com immune support supplement

This is for Iheartdog.com immune support.i got the immune support supplement. First the my dog would not eat unless my other dog would eat it. I read on the warning label after I got it that if your dogs had seizures don’t give it to them. My dog does not have a history of seizures. I was still very careful of this and gave only .5 pill. The first day he stopped itching. Second day he kept on making a yelp/bark noise and ran to me for protection. It happened every couple of hours. After that happened I stopped giving it to him and after 24 hours his symptoms disappeared. Now I have one open container and 2 unopened containers that I don’t know what to do with. The customer service won’t answer your email and supposedly the company won’t take the product back. Please keep your dog safe and not order anything from them.

4 April 2024

Unprompted review

Reply from iHeartDogs.com

Apr 9, 2024

Hi Jen - First thank you for letting us know about your experience.
We strive to offer the best products and the best experience but understand that isn't possible all of time. Therefore, we offer the Heart Promise where we do fully refund if you are not completely satisfied with the product and purchase. It sounds like your pup may not have had the best experience with this supplement. The best way to reach us is to send us an email at orders@iheartdogs.com and we can assist you further. Thanks!

Apr 5, 2024

I gave my 18 year old husky their…

I gave my 18 year old husky their supplements for years. She thrived and I believe lived longer because of them! Highly recommend the bone broth mushroom powder.

1 April 2024

Unprompted review

Reply from iHeartDogs.com

Apr 6, 2024

JT - Thank you for sharing your experience and are thrilled to hear that our supplements worked so well for your pup. The Bone Broth is an amazing product!

Nov 30, 2023

All there products are made in China

All there products are made in China. Therefore, items don't last. Not recommended.

25 October 2023

Unprompted review

Reply from iHeartDogs.com

Apr 6, 2024

Aimee - We appreciate your feedback. I'm sorry to hear that your product did not last. We value your business and want to make it right. Please reach out to orders@iheartdogs,com and let us know how we can help.

Oct 20, 2023

They start to steal other rescue’s post…

They start to steal other rescue’s post on instagram, pretend they are legit non-profit organization, and delete all the comment which is question them. They are not truly helping dogs, but use it. Please have more people stand up

19 October 2023

Unprompted review

Reply from iHeartDogs.com

Apr 25, 2024

Hi Nate! We apologize for the delayed response but wanted to follow up nonetheless. Regarding your concern about content misuse on socials, I encourage you to contact our Customer Service team directly and share specific information/details regarding this. Our team would be happy to review and provide clarity there. Regarding your concern about us helping dogs - we absolutely do donate to help shelter/rescues around the world. If you wish to verify our donations, I encourage you to contact our charity partner, Greater Good (greatergood.org) directly.

Aug 17, 2023

iheartdogs.com is different than iheartdogs.org

The thing I want to communicate is that iheartdogs.com is different than iheartdogs.org: I Heart Dogs Rescue (iheartdogs.org) became an IRS approved 501(c)(3) nonprofit charity in February 2013, and officially opened its shelter doors on November 13, 2015 in Warren, Michigan. Iheartdogs.com has some broken links so I couldn't find when they setup or where they are located.

17 August 2023

Unprompted review

Reply from iHeartDogs.com

Apr 25, 2024

Hi there! We sincerely apologize for the delayed response, but wanted to follow up nevertheless. You are correct - we are different from I Heart Dogs Rescue (iheartdogs.org) and although our names are nearly identical, we have no affiliation with them. We, iHeartDogs (iheartdogs.com), are a for-profit, for-purpose retail company located in Anaheim, CA. Each purchase made in our store provides a donation towards our giveback programs. If you wish to verify our donations, we encourage you to contact our charity partner, Greater Good (greatergood.org), directly.

Aug 4, 2023

The make you get a membership for some items

Some items can only be purchased if you are a member. So you cant pay thr higher amount for the item they make you get a membership to order it. No Thanks! Wouldnt the higher amount be better to pay since it would be more money helping animals.

4 August 2023

Unprompted review

Reply from iHeartDogs.com

Apr 25, 2024

Hi Kathleen! We apologize for the delayed response but wanted to respond nonetheless. I'm not sure which product you were interested in back at that time but, typically all of our products are made available for purchase to members and non-members. I encourage you to reach out to our Customer Service Team directly at orders@iheartdogs.com if you have any current questions/concerns regarding our product offerings.

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