iHeartDogs.com Reviews 

112
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including apparel and pet wellness items, and appreciate the variety available. Many people feel good about their purchases, knowing that the company is transparent about how it uses donated funds to help dogs in need. Ordering is described as easy, and the delivery service is generally fast and prompt, with customers receiving timely updates. However, some people mentioned issues with the delivery service, noting that items were not sent out promptly or that they would prefer a different shipper. A few other people also felt that contacting customer service about order issues was difficult, and some expressed a desire for new and exciting items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality and... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of items purchased,... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and being... See more

Ethics

Customers consistently note positive experiences with ethics, often expressing satisfaction in knowing their... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the number of dog toys you offer and at a reasonable price. This allows me to buy them throughout the year to give to a few shelters at Christmas for the dogs who don't find a home for the holi... See more

Rated 5 out of 5 stars

I always feel better about spending the money I do at iHeartDogs because the company is so transparent about how it uses donated funds to feed and care for dogs. Spending in these tough economic con... See more

Rated 5 out of 5 stars

Ordering Items is Very Easyand I have been very Pleased with the Items that I have Ordered. I fully Support the Work That I Heart Dogs Does, Particularly saving ShelterDogs Lives by Transporting Them... See more

Rated 5 out of 5 stars

I Love buying from your company because it helps all the animals. You have great items for sale at great prices and I show everything off to everyone. I also give a lot off your items for holidays,... See more


Company details

  1. Pet Store

Written by the company

At iHeartDogs.com, we’re driven by a simple, powerful belief: Every Dog Matters. This philosophy is the heartbeat of our mission, propelling us to create a platform where dogs aren’t just celebrated, they are truly loved and cared for. This is not just an ideology, it’s our promise, our commitment to every single furry friend out there. The genesis of our journey lies in a remarkable bond between a man and a Siberian rescue, Splash. Our founder, Justin Palmer, wasn’t always the dog enthusiast he is today. His past was plagued by severe pet allergies that kept him at bay. Yet, love has the power to rewrite destinies. When he married a dog lover, his path took an unforeseen turn towards an incredible journey that began with the adoption of a 2-year-old Siberian Husky found as a stray in the mountains near their home. Overcoming apprehensions related to allergies, Justin and his wife made a brave decision to bring Splash home. This wasn’t just a step towards becoming dog parents; it marked their evolution into passionate champions for the welfare of every canine companion. From starting a humble Facebook page to launching the iHeartDogs.com platform, Splash’s inspiring story created ripples that touched millions of hearts. And in this journey, we didn’t just build a large community, we created a family of dog lovers committed to making a difference.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

112 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(112)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Read about your Allergy and Itch oral…

Read about your Allergy and Itch oral med. Sprays and lotions haven’t helped their miserable scratching so I ordered.
ONLY TWO DAYS LATER NO MORE SCRATCHING!!! Am so pleased!I’ve been spreading the word through our neighborhood Nextdoor community web page.
[Confidential: I can’t splash your name all over ND or will be banned for merchandising]

12 June 2024
Unprompted review
Rated 5 out of 5 stars

I heart dogs purchases help abused animalss…

My merchandise from iheartdogs is always very good quality , priced properly, and excellent shipping speed. And meanwhile with every order you are making a donation to help homeless and abused animals. I have made numerous purchases throughout 2023 and to the present.

12 April 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks for taking time to share your feedback - we appreciate the kind words. As always, thanks for partnering with us in support of shelter dogs!

Rated 5 out of 5 stars

I love this site

I love this site! I have bought gifts, treats, supplements and other things and have loved it all. I do the monthly contribution and support the occasional flight as I can. Keep up the great work!!!

3 May 2023
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks, Amy! We appreciate your support!

Rated 5 out of 5 stars

Love how yall help the animals

Love how yall help the animals, shipping is fast and great products

16 April 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

We couldn't do what we do without support from individuals like you, Kimberly! Thank you for partnering with us in support of shelter dogs!

Rated 5 out of 5 stars

These earrings are beautiful

These earrings are beautiful! They will be a Mother's Day gift for our daughter 💟.

12 April 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks for the feedback, Karen! I hope your daughter loves them!

Rated 4 out of 5 stars

My Opinion

They give important, cute, real and helpful information. They help so many animals. I love, I❤️dogs!

15 April 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thank you! We appreciate the kind words and your support, Sandy!

Rated 5 out of 5 stars

Always pleasede

Because I am always pleased and satisfied with your products!

10 April 2024
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Reply from iHeartDogs.com

That's wonderful to hear, Camille. Thanks for the kind words and your support!

Rated 5 out of 5 stars

This company does the most for dogs

This company does the most for dogs. They are top-notch. Everything I have received from them is top quality. I will always support Heart Dogs!

15 April 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thank you, Paulette! As always, we appreciate you for partnering with us in support of shelter dogs!

Rated 5 out of 5 stars

Love this site

Love this site. Very informative.

15 April 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks for your support!

Rated 5 out of 5 stars

Love the stories and choices of charities

I love all the rescue stories and pictures. The choice of sponsored charities is great and the selection of products is helpful to browse through for purchase. It’s nice to buy clothing that is fun to wear and also benefits hungry pups!

14 March 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

We appreciate the kind words and feedback. As always, thank you for partnering with us in support of shelter dogs!

Rated 5 out of 5 stars

I love every product I buy

I love every product I buy. You always ship right away and you are helping dogs everywhere! Keep up the good work!!

12 April 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks, Lori! We appreciate your support!

Rated 5 out of 5 stars

great gifts

great gifts, fast service and also every buy something goes to feeding shelter dogs and cats.

15 March 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thank you for partnering with us in support shelter animals, Julia! We appreciate your support!

Rated 5 out of 5 stars

Fair and Fast

Fair and Fast - that's how I would describe all of my dealings with iHeartDogs. I've always received the items I have ordered and on the rare occasion something is wrong, they have been ready and willing to make it right.

26 June 2023
iHeartDogs.com logo

Reply from iHeartDogs.com

Absolutely! Thank you for sharing your feedback. If ever you have any questions/concerns, please do not hesitate to reach out to us directly.

Rated 1 out of 5 stars

This is for Iheartdog.com immune support supplement

This is for Iheartdog.com immune support.i got the immune support supplement. First the my dog would not eat unless my other dog would eat it. I read on the warning label after I got it that if your dogs had seizures don’t give it to them. My dog does not have a history of seizures. I was still very careful of this and gave only .5 pill. The first day he stopped itching. Second day he kept on making a yelp/bark noise and ran to me for protection. It happened every couple of hours. After that happened I stopped giving it to him and after 24 hours his symptoms disappeared. Now I have one open container and 2 unopened containers that I don’t know what to do with. The customer service won’t answer your email and supposedly the company won’t take the product back. Please keep your dog safe and not order anything from them.

4 April 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Jen - First thank you for letting us know about your experience.
We strive to offer the best products and the best experience but understand that isn't possible all of time. Therefore, we offer the Heart Promise where we do fully refund if you are not completely satisfied with the product and purchase. It sounds like your pup may not have had the best experience with this supplement. The best way to reach us is to send us an email at orders@iheartdogs.com and we can assist you further. Thanks!

Rated 5 out of 5 stars

I gave my 18 year old husky their…

I gave my 18 year old husky their supplements for years. She thrived and I believe lived longer because of them! Highly recommend the bone broth mushroom powder.

1 April 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

JT - Thank you for sharing your experience and are thrilled to hear that our supplements worked so well for your pup. The Bone Broth is an amazing product!

Rated 1 out of 5 stars

All there products are made in China

All there products are made in China. Therefore, items don't last. Not recommended.

25 October 2023
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Aimee - We appreciate your feedback. I'm sorry to hear that your product did not last. We value your business and want to make it right. Please reach out to orders@iheartdogs,com and let us know how we can help.

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