iHealth Labs Reviews 

Test ordered through Amazon. One of the vials was empty. Had to go through hoops with iHealth to get replacement. While I did eventually receive replacement, it shouldn't have required so much effort on my part (picture, code #, etc.).

I've been using this test for over a year and find it to be very accurate. I had a problem with my last order in that they did not send enough swabs, but they were very responsive about the problem and remedied it right away.

My primary doctor suggested that I monitor my blood pressure to determine the need for blood pressure drugs so I searched on Amazon and settled for and bought iHeart monitor. I placed its wide cuff on my upper left arm, aligned its artery mark with my artery which is slightly to the left of the center of the arm, pulled and closed the cuff Velcro snugly, rested my left arm at heart level on the arm of my chair and then pressed the start button and in about 40 seconds, I saw my BP reading in large nos. Green background color indicates, normal BP, orange for hypertension type 1, and red for hypertension type 2. It stored my past readings which I viewed by pressing M.

Next, I downloaded the readings to My Vitals app for a review with my doctor. My doctor recommended stopping blood pressure drug after reviewing my blood pressure history on the app. He had prescribed me BP drug earlier which I did not want to take but he insisted that I either monitor my BP daily or take the drug. iHeart saved me from unnecessary drug.

I had a COVID test that had one tube with insufficient liquid. A call and an email requesting information and after a few days I received a new test kit. Very satisfied with the company's response. It is good to deal with companies that stand behind their products. I will use iHealth Labs products again.

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Kudos to all the staff especially Ms. Mia, I was completely impressed with their professionalism and customer service. The product quality is consistently outstanding and always delivering the items on time.

Helpful staff, problem was my eror, not theirs, handled politely and well.

Great customer service and excellent equipment.

There was a problem with a product I bought and I contacted their customer service. The customer service team listen to my requests, reply to my email promptly, and strive to help solve my problem with the product. I am thankful for their help.

Gave them two stars for their Covid-19 antigen rapid test. We received a 5-test pack and three of the test tubes did not contain reagents. Only two of the tests were usable. It is next to impossible to get satisfaction from iHealth on defective tests. Very bad.

I identified a delivery issue with my order. I was very impressed with the speed of contacting me and offering a few alternatives to remedy my issue. In the end iHealth has a commitment to Customer Satisfaction that we rarely see today from merchants.

iHealth labs replaced my Covid test kit which was missing a component. Very pleased with the prompt response to my emails and quick replacement. Customer service was excellent.

So grateful for the prompt support I received.

Ihealth replaced my faulty BP monitor with no hassle or fuss. I'm happy with product and their professionalism.

Love the product I purchased. It did run into an issue, but they quickly replaced it. The warranty is just as important as the product for me, so wanted to say they honored the warranty without any hassles.

Customer service was prompt in responding and replacing my defective unit. Within a week, I had a new one.

The customer service team was able to answer/fix my issue within 24 hours!! I was missing a week of blood pressure readings.

I had purchased some iHealth Covid tests via Groupon. After finding out that these kits were potentially not authentic, I contacted iHealth Customer Service. They followed up with their Quality Assurance Team. I emailed pictures of the box as well as a pried open test card. The QA team did indeed determine they were not authentic. I was able to get reimbursed from Groupon for my purchase. The iHealth team was prompt to reply and explained the process well.

Had an error message with my 3 month old blood pressure machine. A tech walked me through a reset and all good.

Had one it broke way to soon , but the people at iHealth took care of me real quick. I text them to say mine broke and I sent them a video they sent me another one within 7 day great customer service !