iHealth Labs Reviews 171

Christian called in response to my ititial phone message seeking help to get started using the iHealth Tracker. He guided me with great patience & care, helping me to set up a new account and learning the steps needed to save my blood pressure data and how I can go about sharing that data with my doctor. He repeated steps to assist me with taking notes so I can synchronize the data in my monitor with the iHealth app. He made the process both a thorough & pleasant experience. I greatly appreciated his assistance & professionalism.

I have an old wrist blood pressue monitor with aid of the support they help to update my Password login very quickly and seamlessly

The BP Monitor and iPad/Phone Apps are DANGEROUS!
Because the stupid App kept rejecting my email, I was not able to check my BP. As a result not knowing my BP was very high, it resulted in an emergency where I was taken to Lewisham Hospital, SE London, UK and resulted in a Heart Attack. UNRELIABLE AND DANGEROUS!!!
AVOID!!!

I’m really pleased of the support quality and attention I got from iHealth team. It’s the first time that I’m having a pleasant experience with a support team. Keep your excellent work. Big up to you

Blood pressure machine works amazing.
It gives my numbers on an app.
I had a bit of odd numbers and called company. They backed their machine and replaced it. I appreciate the honesty and the way I was treated.

Based in a recent Doctor visit, it was suggested we obtain a small blood pressure cuff. We contacted iHealth which initially did not seem like a possibility, Given time, the iHealth team was able to understand our need and without further delay offered to provide a replacement that would be close enough to meet the needs of all parties. The small cuff was received which does meet the Doctor suggestion. Our thanks to the iHealth team

I had a problem with my blood pressure monitor not working. I messaged the company on Friday after business hours. They responded early Monday morning. The representative gave me detailed instructions on how to troubleshoot the problem and I was able to get the monitor working again. Great customer service!

I contacted iHealth regarding an issue with my B/P device. I received clear instructions on how to return the item for an exchange or refund, whichever I desired. I have used the Ease for several years (best device in my opinion). They even connected me to the site where I could purchase a new Ease. I appreciate how well this company functions in the items and the employees that I have interacted with. I highly recommend them.

I got rapid reply whenever writing to support email. I need put the blood pressure monitor to test after receiving it.

Thank you i had problem with my device and i got new immediately thank so much

My relationship with iHealth relates to using their oximeter device twice daily I think since 2021, I use their app to register both my oxygen levels twice daily, and weight once per day( entered manually).
I have just recently figured out how to identify the residual battery charge, whereas previously I recharged about once per week, I am currently looking at 50% residual after 22 days usage.
How to get at the current battery charge, “hold down the startup button, and it will cycle through to show the current available capacity”.
I hope this may be helpful to others, though this capability is probably in the instructions somewhere, who reads the manual before jumping into the pilot’s seat.
The app feeds it’s data into the “iOS Health system without fault”.

Once I was able to reach Cristian on the phone, his help was phenomenal and his knowledge was impeccable. I truly like your products and would have not been happy returning it. Keep great support people like my friend Cristian from The Philippines!

I had a issue and it was fixed immediately, thank you are I and the i health for resolving the issue

Hi Cristian,
I want to take this opportunity to extend my sincere gratitude for replacing the Bp Cuff, (#391634) i Health Track Monitor. You guys have
Provided great service, and I will continue to purchase your medical supplies. As an RN, I am too going to recommend this cuff,
basic and simple, to patients and nursing students. Thank you so very much for solving this issue I Health and Cristian.
I ask God to bless you and you are an excellent customer service representative for IHealth Labs.

⭐⭐⭐⭐⭐ 5-Star Review — Outstanding Customer Service
I recently had an issue with my iHealth scale — it stopped syncing my weight and body metrics. I sent an email requesting help and asked if someone could call me. To my surprise, I received a call almost immediately.
Jade from customer service was fantastic. Even though I happened to be at the pharmacy when she called, she patiently walked me through initial troubleshooting steps over the phone and assured me she’d also send detailed instructions by email so I could try the steps again once I got home.
When I got back, I followed the emailed instructions, and my scale is working perfectly again.
I’m genuinely impressed by the prompt response, professionalism, and kindness. Customer service like this is rare these days. Thank you, Jade, and thank you iHealth — you exceeded my expectations!

They respond immediately. Very impressed!

I like their blood pressure unit. Compact I can leave it on all night, when I wake up, I hit the button, check my blood pressure at a complete rest.
I had a problem with their app. I contacted them, and we fixed the problem faster than I expected. I would recommend the blood pressure monitor for everyone.
Size matters.

Thank you for your support and timely response

I bought a Blood Pressure monitor through Amazon and it has made recording BP much easier. I had an issue with transferring data so decided to try sending a message through the contact link. I haven’t had much luck in the past with this type of support but in one day I got a message from a real person with a solution. When I didn’t respond in 2 days they sent a follow up to see if it solved the problem. I wrote back and said it did but I lost some data. Another person replied with a solution to that problem. Unbelievable support. No rabbit hole robot that leads you through a maze then leaves you frustrated and lost.

I purchased the iHealth Blood Pressure Monitor and it works great! I love the capability of storing my readings in a variety of formats so my healthcare providers can see my activity. This past weekend there was a software glitch that prevented me saving my readings. It was a weekend and I didn’t expect my issue to be fixed…I was wrong. The support team fixed the issue on a
Sunday. Thank you! Randy