Great and attentive service. Excellent turnaround times and punctuality. Two minor points. I put a pair of cord trousers in to be washed, O wash them myself at home. Yu highlighted that you tho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful service, not sure how I have lived without iihateironing in my life! The 24 hour turnaround is perfect. Sheets come back beautifully ironed (something I hate doing) and great for large tow... See more
Company replied
Exceptional and affordable service! I was a bit wary of trying the service because it sounded too good to be true but I was pleasantly surprised when the driver promptly picked up my laundry within th... See more
Company replied
Ihateironing is really reliable, they always turn up during the specified hours. The times for collection and drop off are really flexible which is great - i..e you can get a slot pretty quickly (we s... See more
Company replied
Company details
About ihateironing
Written by the company
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Contact info
3Space International House, SW9 7QE, London, United Kingdom
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dry cleaning
Booked a slot online, pick up was punctual, dry cleaning of wool coat absolutely satisfactory and delivery within less than two days. For someone with a busy schedule this has been such a good service experience. Would recommend!
17 February 2026
Unprompted review
Reply from ihateironing
Hello Monique,
Thank you for sharing your experience. It's wonderful to know that you are satisfied with our punctual pick up, quality cleaning, and timely turnaround. We are so pleased to bring some ease to your busy schedule and to have earned your recommendation.
We appreciate your support and look forward to seeing you soon for your next collection.
Kind regards,
Saf
IHI Customer Care
Works well
I find the booking, collection and delivery system works very well for me. Everything g comes back well presented.
17 February 2026
Unprompted review
Reply from ihateironing
Hello Catherine,
Thank you for your kind feedback. We are so pleased that our convenient door to door service and quality care have met your expectations. Your satisfaction is our priority.
We look forward to maintaining the high standard of service you have come to expect.
Best regards,
Saf
IHI Customer Care
Efficient and seamless
Been a regular customer for over 6 months - highly recommend.
16 February 2026
Unprompted review
Reply from ihateironing
Hello Neha,
Thank you for taking the time to review our service. We are thrilled to know that you have consistently been satisfied with the ease and efficiency we provide, and we are grateful to have earned your loyalty over the past six months.
Your convenience and satisfaction are our top priorities, and your high recommendation means a great deal to us. Thank you once again for your continued support. We look forward to seeing you for your next collection soon.
Kindest regards,
Saf
IHI Customer Care
Reliable, competitively priced and perfect for busy households.
Ihateironing is really reliable, they always turn up during the specified hours. The times for collection and drop off are really flexible which is great - i..e you can get a slot pretty quickly (we still try not to pick ones immediately though to be fair on the business). We had an issue where the linen shirts were coming back a little creased a few times, I think due to the nature of the fabric and possibly learnings in-house, but we spoke to customer service when this happened and they have ensured it hasn't happened since so quite pleased about that. I would say the prices are really competitive as well. Perfect for busy households!
16 February 2026
Unprompted review
Reply from ihateironing
Hello Yvonne,
Thank you for your kind feedback. We’re delighted to hear that you find our service reliable, flexible, fairly priced, and well suited to busy households, and that is exactly what we strive for.
We’re also pleased to know that you found our Customer Care support prompt in resolving your concerns. Maintaining our high standards is very important to us, and we are committed to making the necessary improvements to our service, so we truly appreciate your support.
We look forward to continuing to serve you.
Best wishes,
Saf
IHI Customer Care
Reply from ihateironing
Hello Gianni,
Thank you for sharing your experience with our service. We’re so pleased to hear that you’re satisfied with the efficiency we provide. We aim to bring ease and convenience to your laundry day, so we truly appreciate your feedback.
We look forward to seeing you soon for your next collection.
Many thanks,
Saf
IHI Customer Care
10/10
Needed a suit dry cleaned so I had a look on google and found this place. I hate ironing Epsom were brilliant. The process was so easy, you fill in details online, there was so much availability. You could chose when you would like the items collected and then returned, all from the comfort of you own home. I would 100% recommend as the suit has turned out perfectly, and they even gave a free carry bag. Quick and efficient- thank you!
12 February 2026
Unprompted review
Reply from ihateironing
Hello NP,
Thank you for your kind feedback. It’s wonderful to hear that you were satisfied with the ease, convenience, and flexibility of our service. We’re pleased that the quality of your suit cleaning met your expectations and that you appreciated our complimentary laundry bag.
We truly appreciate your recommendation and look forward to continuing to serve you.
Warm regards,
Saf
IHI Customer Care
I am writing to express my…
I am writing to express my disappointment with the recent laundry service I received.
Unfortunately, the clothes do not smell like they have been properly washed. There is no noticeable detergent or fabric softener scent, and the items do not feel fresh or clean. This is quite concerning, as cleanliness and freshness are the main reasons for using a professional laundry service.
11 February 2026
Unprompted review
Reply from ihateironing
Dear Pubby,
We are very sorry to hear about your recent experience with our service. This falls far below the high standards we strive to deliver, and we sincerely apologise for the disappointment caused.
Unfortunately, we have been unable to locate your account using the information provided. Please could you kindly contact our Customer Care Team at info@ihateironing.com so we can investigate this further for you? If there is ever an issue with an order, our policy is to arrange a re-collection so the items can be re-cleaned free of charge.
Your satisfaction is extremely important to us, and we would greatly appreciate the opportunity to put this right.
Best regards,
IHI Customer Care
Do exactly what they say they'll do
We are renting. Landlady was away and washing machine died. I have 4 kids, probably do 20 washloads a week. Being without a machine whilst waiting to get the replacement, would have had all our lives ground to a halt quickly. Found these guys on google and they literally fixed our problem and kept our house running for about 10 days in the end! Thank you so much. Did exactly as they said on the tin. Will definitely use again in similar situation or for other services like dry cleaning or tailoring. Thanks!
1 November 2025
Unprompted review
Reply from ihateironing
Hello Will,
Thank you for taking the time to leave a review. We’re so pleased that we could step in and provide the reliability and convenience your family needed during those 10 days. Knowing that our service made a meaningful difference truly means the world to us.
We sincerely appreciate your kind words and look forward to assisting you again whenever you need us next.
Kindest regards,
Saf
IHI Customer Care
Reply from ihateironing
Hello Steve,
Thank you so much for your kind words. We’re delighted to hear that you had such a terrific experience and truly appreciate your recommendation.
We look forward to seeing you for your next collection soon.
Best regards,
Saf
IHI Customer Care
Excellent
Convenient, trustworthy, communicative and great results !
9 February 2026
Unprompted review
Reply from ihateironing
Hello Yasmina,
Thank you very much for your feedback. We’re delighted that you feel confident entrusting us to provide a convenient, reliable service with the high quality standards you expect.
We truly appreciate your support and look forward to continuing to deliver the level of service you have come to expect from us.
Kindest regards,
Saf
IHI Customer Care
Amazing service and time efficient
Amazing service and time efficient, they are so good with cleanliness and customer service i have never experienced this with any laundry service in London.
Thank you for making my life easier!
7 February 2026
Unprompted review
Reply from ihateironing
Hello Nada,
Thank you for your kind words. We’re thrilled to hear that our efficiency, high quality standards, and customer care have exceeded your expectations and helped to bring some ease to your life.
We truly appreciate your support and look forward to seeing you on your next laundry day.
Best regards,
Saf
IHI Customer Care
Efficient & speedy
Efficient , speedy & reliable service. I live in a flat & hate having laundry hanging about to dry. I send all my sheets & towels & other items . The laundry is picked up & returned usually the next day for a very reasonable price
30 January 2026
Unprompted review
Reply from ihateironing
Hello Mrs Musnicki,
Thank you for taking the time to review our service. It’s wonderful to know that we’ve been able to bring some added convenience to your laundry day and that you’re satisfied with our prompt turnaround and reliable service.
Your convenience is our priority, and we look forward to seeing you for your next collection soon.
Best wishes,
Saf
IHI Customer Care
Amazing concept, incredible service.
It’s not often that I feel compelled to write a review after receiving good service, but Ihateironing I am thoroughly impressed by.
I think the concept is great which is further supported by the most intuitive and user friendly app. The customer service shadows this in every way too, it’s easy to get hold of someone whether through instant message within the app or via phone call.
I was quick to receive a message response in the app and no wait times or robots on the phone.
The service required an additional day than originally planned which was communicated excellently.
On the day of delivery to return the items back to me, I was unexpectedly unable to meet the driver at the original address. The team at IhateIroning had this sorted for me within minutes and was able to reroute their driver to ensure I received my items on time.
I cannot recommend highly enough and I look forward to using IHateIroning in the future.
Thank you to all those involved in the conception and operation of the business!
A*!!
5 February 2026
Unprompted review
Reply from ihateironing
Hello Andrew,
Thank you for taking the time to share your experience with our service. We are thrilled that the ease of our app and attentive customer care exceeded your expectations. It’s wonderful to know that you felt your convenience was prioritised and that you were so impressed with our service that we earned your high recommendation.
Your feedback means the world to us, and we truly appreciate your support. We look forward to continuing to provide you with the high standard of service you have come to expect from us.
Best regards,
Saf
IHI Customer Care
Great experience and quality service
Used this for the first time and was not disappointed. The process was extremely seamless and the app even better than the website. The service was fantastic. Prompt collection and delivery. The items were cleaned and ironed and sent back literally looking as new as they could be! Would definitely recommend.
4 February 2026
Unprompted review
Reply from ihateironing
Hello K,
Thank you for your kind feedback. It’s wonderful to hear that you had a seamless, convenient, and timely experience with our service. We’re so pleased that the quality of the cleaning and pressing of your items impressed you and that we earned your recommendation.
We truly appreciate your support and look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
found this on internet curtain cleaning.
found this on internet. don't usually trust things i read on internet but i'm glad i did. had some full length lined and inter-lined curtains that have been hanging for 20 years. no way of cleaning myself. contacted ihateironing.com to my amazement was contacted and curtains taken same day, returned the next.driver was Ash, he was friendly and put me at ease because curtains were a bit soiled and i was a bit embarrassed. lovely person. thank you ihateironing.
2 February 2026
Unprompted review
Reply from ihateironing
Hello Mrs Batey,
Thank you for taking the time to review our service. We are delighted to hear that we exceeded your expectations with your curtains’ restoration, as well as the support you received from your driver, Ash. Your satisfaction and convenience remain our priority, and we truly appreciate your feedback.
We look forward to seeing you for your next collection soon.
Kindest regards,
Saf
IHI Customer Care
I Hate Ironing is truly a godsend
I Hate Ironing is truly a godsend. Easy process to schedule a service. Seamless pickup & delivery, and excellent communication. Really can't ask for more than that. 10 STARS!
3 February 2026
Reply from ihateironing
Hello J,
Thank you for taking the time to share your experience with us. We set high standards for ourselves across all aspects of our service, so we are thrilled to receive such positive feedback.
Your support means the world to us, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
Excellent service
Excellent service. Excellent customer service. So easy to use with the App. Makes washday blues disappear like magic!
2 February 2026
Reply from ihateironing
Hello HM,
Thank you for your kind feedback. We are thrilled that our service and customer care met your expectations, and it’s wonderful to know that we have made laundry day easier for you.
We truly appreciate your support and look forward to seeing you on your next laundry day.
Best regards,
Saf
IHI Customer Care
Very professional
Very professional, on time, and always ensure everything is clean
3 February 2026
Unprompted review
Reply from ihateironing
Hello Farouk,
Thank you for taking the time to share your experience with our service. We are so pleased to hear that you found our team professional, punctual, and that your items are always cleaned to a high standard.
We appreciate your support and look forward to continuing to serve you.
Kind regards,
Saf
IHI Customer Care
Efficient and wonderful service
I hate ironing is the most efficient and wonderful service! Door to door service, with very friendly and efficient staff. The app is very user friendly, and you can have a variety of options to suit your needs. We regularly use this service and highly recommend!
2 February 2026
Unprompted review
Reply from ihateironing
Hello Antonia,
Thank you for your kind feedback. We are delighted that your experience met your expectations and that the ease of our app and our range of cleaning services have been convenient for you.
It’s wonderful to know that we have gained a regular customer and sincerely appreciate your high recommendation. We look forward to seeing you for your next collection soon.
Best regards,
Saf
IHI Customer Care
Easy to deal with
Easy to deal with, great service and quick to return clothes would definitely recommend
31 January 2026
Unprompted review
Reply from ihateironing
Hello Sam,
Thank you for your kind review. It’s wonderful to hear that you found our service easy, efficient, and convenient. We’re delighted to have earned your recommendation, and your satisfaction remains our priority.
We look forward to continuing to serve you.
Kind regards,
Saf
IHI Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.