From my experience on igvault, the servic by team is great but like sellers beware of some and double check mail only go for rambler.ru Hotmail or outlook or gmail nothing else but agents on live chat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
amazing seller! they were very kind and communicative throughout the whole process, making sure that everything was well received. you can tell they really care about their customers providing a great... See more
Company replied
Seller : Shiroky15 In my honest experience, this website is one of the easiest platforms to use, especially for buying and selling digital products. The interface is simple, fast, and beginner-fr... See more
Company replied
If you're looking for a reliable place to buy Valorant accounts or in-game items, this website stands out as one of the better options available. The platform is well-organized, making it easy to brow... See more
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Company details
Written by the company
iGV is committed to building a safe, fast and smooth platform about the virtual asset transaction. Since its inception in 2006, iGV has expanded rapidly in the virtual asset trading field, Our business is growing gradually and technical services are upgrading rapidly.Over the past 16 years, we have launched more than 400 products,and we have more than 30,000 professional and trusted sellers. This brings us the trust and choice of 6 million customers worldwide, and we accumulated more than 3.5 million secure transactions. We provide global gamers with a safe and simple virtual asset trading experience, including a variety of types of goods: Game coins, Items, Skins, Accounts, Game training, Social media training, Player alongside, Gift cards, Subscription services, etc. We support virtual trading for over 400 games, among which the most popular trading games are: WOW、FIFA、Fornite、RS、Dofus、LOL、COC and more. We will continue to work hard to better serve our users, and make the transactions safer, make the services faster, and make the experience smoother!
Contact info
United Kingdom
- service@igv.com
- igv.com
4.6
Excellent
57K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
nice website
26 June 2026
Unprompted review
Reply from iGV
DearSky Skyy
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
sunny
IGV Team
Customer service excellent
Had a slight issue, but the customer service was excellent from IGV Sunny and sandy
25 June 2026
Unprompted review
Reply from iGV
Dear Joe “MANLIKEJOE” Simonds
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
sunny
IGV Team
Reply from iGV
Dear jsjajajh jaajaj
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
sunny
IGV Team
i'm a seller and I had a very bad experience
i'm a seller and I had a very bad experience with this platform as a seller. When I wanted to delete my account, the platform did not allow me to do it properly. I was also asked to send $100, and then one week later my account was suspended.
This experience made me feel like the platform is not trustworthy. As a seller, I expected clear support and a fair process, but instead I felt blocked and treated unfairly. I would not recommend this platform based on my experience.
my store Best-Buy
/store/1730685537115889665
26 January 2026
Unprompted review
Reply from iGV
Dear Info Badr
We are deeply sorry and deeply concerned to see your 1-star review. Please accept our most sincere apologies for the clear frustration and terrible experience you’ve had on our platform. This is absolutely not the level of service we tolerate at IGV.
Your case has been escalated directly to our management team. We want to investigate exactly what went wrong and fix this for you immediately.
Could you please contact us directly via Email or Discord .so we can fast-track your solution?
Direct Email: service@igv.com (Please title it "Urgent: Trustpilot Review")
Discord Community: https://discord.gg/EGDyCbW9HG
We are on standby to resolve this for you as a matter of top priority. Thank you for your patience, and we are determined to make this right.
Sincerely,
sunny
IGV Team
Reply from iGV
Dear Eric Adam
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
Anny
IGV Team
Don't buy from here
Don't buy from here. My friend and I bought Fortnite accounts and could only use them for a month. After that, we lost access, the seller ignored us, and support sided with the seller, ignoring us completely. They're all thieves. Stay away from this site. The seller even relisted the same accounts he had taken from us.
12 March 2026
Unprompted review
Reply from iGV
"DearAddier Mustafa Muñoz
We sincerely apologize for the inconvenience and any frustration you’ve experienced on our website. This is certainly not the standard of service we aim to provide.
We are fully committed to resolving this for you as quickly as possible. To help us investigate and fix the issue immediately, could you please contact us with your Order Number and details of the problem?
You can reach our dedicated support team directly via:
Email: service@igv.com
Discord Community: https://discord.gg/EGDyCbW9HG
Our department heads are closely monitoring these channels to ensure your issue is heard and resolved. Thank you for your patience and understanding, and we look forward to making things right for you.
Sincerely,
sunny
IGV Team"
Oyuncu Kantinim
This account was amazing and so expensive Oyunku is a really good professional y recomend buy here 100%
25 June 2026
Unprompted review
Reply from iGV
"Dear Jose Luis
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
sunny
IGV Team"
Good and fast customer service from…
Good and fast customer service from Sunny.
25 June 2026
Unprompted review
Reply from iGV
"Dear balabanovic nicolas
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
sunny
IGV Team"
good website
24 June 2026
Unprompted review
Reply from iGV
"DearTiger Xu
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
sunny
IGV Team
Reply from iGV
Dear Blight
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
Sandy
IGV Team
I’m honestly very disappointed with…
I’m honestly very disappointed with IGVault.
Since 2022, I have been trying to get an account back, but my issue has still not been properly solved. At first, the seller replied to a few emails, but after that I was simply ignored. What makes it worse is that the seller is still active on IGVault and continues selling.
The support team writes in a friendly way and says they want to help or involve a manager, but in the end nothing really happens. To me, it feels like they are just trying to keep the buyer calm instead of actually fixing the problem. Instead of a real solution, I was offered a 6% discount, which does not solve my issue at all.
I have been waiting for proper help for years and I don’t feel taken seriously. Because of this, I cannot recommend IGVault.
EDIT: ( the support dont care i tryed it more than 3-4 times )
25 June 2026
Unprompted review
Reply from iGV
Dear kevin ruebenach
We sincerely apologize for the inconvenience and any frustration you’ve experienced on our website. This is certainly not the standard of service we aim to provide.
We are fully committed to resolving this for you as quickly as possible. To help us investigate and fix the issue immediately, could you please contact us with your Withdrawal ID and Seller ID.
You can reach our dedicated support team directly via:
Email: service@igv.com
Discord Community: https://discord.gg/EGDyCbW9HG
Our department heads are closely monitoring these channels to ensure your issue is heard and resolved. Thank you for your patience and understanding, and we look forward to making things right for you.
Sincerely,
Sandy
IGV Team
I bought a TikTok account from IGV and…
I bought a TikTok account from IGV and paid in full. I received the login details immediately after payment, which looks reassuring at first. But the moment I tried to connect, the account did not exist at all – the credentials led to nothing. I paid for a product that was never actually delivered (I have screen shot that can be shared).
I contacted the chat support straight away to ask for a refund. They refused to issue an immediate refund and told me to wait 48 hours instead. I find it hard to trust that promise when the company clearly does not even verify that the accounts it sells actually exist before taking the money.
Selling something without checking it works, then taking payment and delaying the refund, is not acceptable. I'm requesting a full refund and warning others to be very careful before buying here.
25 June 2026
Unprompted review
Reply from iGV
Dear Ludo VTmarkets
We sincerely apologize for the inconvenience and any frustration you’ve experienced on our website. This is certainly not the standard of service we aim to provide.
We are fully committed to resolving this for you as quickly as possible. To help us investigate and fix the issue immediately, could you please contact us with your Withdrawal ID and Seller ID.
You can reach our dedicated support team directly via:
Email: service@igv.com
Discord Community: https://discord.gg/EGDyCbW9HG
Our department heads are closely monitoring these channels to ensure your issue is heard and resolved. Thank you for your patience and understanding, and we look forward to making things right for you.
Sincerely,
Sandy
IGV Team
Very helpful with info on payments
24 June 2025
Unprompted review
Reply from iGV
Dear West Wil ,
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
Nicole
IGV Team"
Great service
The customer service experience was exceptional, and their response time was remarkably prompt. I am highly satisfied with the service provided.
24 June 2026
Unprompted review
Reply from iGV
Dear Eric
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
Nicole
IGV Team
good experince with this website igv…
good experince with this website igv the best
25 June 2026
Unprompted review
Reply from iGV
Dear Andrew Tate,
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
Nicole
IGV Team
resolved my issue and good service
25 June 2026
Unprompted review
Reply from iGV
Dear Tash,
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
Mia
IGV Team
great service resolved my issue
25 June 2026
Unprompted review
Reply from iGV
Dear Tash Griffin,
Thank you so much for your support and for taking the time to leave us such a wonderful review!
We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
Mia
IGV Team
Best prices and best service
24 June 2026
Unprompted review
Reply from iGV
Hi Yann MASSON
Thank you so much for the glowing review! Your support means the world to our team.
Knowing that you’re happy with our service motivates us to keep doing our best. We look forward to serving you again soon! Have an amazing day ahead.
Warmest regards,
Cher
IGV Team
The support is professional
24 June 2026
Unprompted review
Reply from iGV
Hi Antonio Di Rosa
Thank you so much for the glowing review! Your support means the world to our team.
Knowing that you’re happy with our service motivates us to keep doing our best. We look forward to serving you again soon! Have an amazing day ahead.
Warmest regards,
Cher
IGV Team
Reply from iGV
Hi Umut Ağa
Thank you so much for the glowing review! Your support means the world to our team.
Knowing that you’re happy with our service motivates us to keep doing our best. We look forward to serving you again soon! Have an amazing day ahead.
Warmest regards,
Cher
IGV Team
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