Igaro responded very quickly to some questions I had about mounting options, and my order was dispatched promptly with no issues. I've yet to try the C1 + R1 light combo as my drivetrain is on back o... See more
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Andrew was super helpful in communicating with me about the setup of igaro C1 on my bike, placement, mounts, etc. so when i placed my order I was sure I had all components/accessories I needed for pro... See more
I installed the IGARO S1 Pro a couple of weeks ago. While it is overall a great piece of kit, it an important weaknesses - the connector port: Too weak in its design it does not well support the USB-C... See more
Company replied
Used the Igaro S1 on a 20 day off-road adventure in remote terrain. Its absolutely fantastic. It functioned perfectly in all conditions (cold, heat, heavy rain) and survived a few crashes with no issu... See more
Company details
Written by the company
A UK based manufacturer of professional grade bicycle dynamo hub accessories.
Contact info
United Kingdom
- general@igaro.com
- igaro.com
Replied to 100% of negative reviews
Typically replies within 24 hours
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Works as advertised
Works as advertised; no complaints.
That said, I think there's room for improvement. For example, the USB receptacles should have some way of being waterproofed, especially when not being used. Maybe caps or something? The wire gauge is a little thinner than the rest of the dynamo hub wiring and lights, but I didn't notice any particular problems with overheating wires or anything. The bypass switch was pretty much impossible to mount in a tube; the shape was too eccentric. That could be redesigned a bit.
All in all, it's a compact, useful tool for keeping up a charge while commuting or touring. I like it.
Great service even when I cocked up my…
Great service even when I cocked up my order!
So far so good
So far so good. Generator was easy to set up and was shipped quickly. Will test it on a longer trip soon.
Reccomendation
In my opinion you should make your web site like landing page a get more technic information abbout products
Fantastic customer service and assitance
Fitting was easy
Fitting was easy. Used it for a recent three day tour. I was charging a battery pack which was charging a GPS full time and a phone part time.All were fully charged at the end of the cycling day. Great result. It is important that the battery pack supports being charged and charging other items simultaneously, not all support this.
Warranty and support
I had an issue with the main unit, during a long travel. Logistically it was difficult to obtain a replacement. The team did a great job of support and i received the replacement just in time for a long harsh part of the travel.
From their side, the service was excellent.
Helpful staff and really quick…
Helpful staff and really quick shipment! The product was actually smaller than I expected and I was able to do a really neat installation.
Fast shipping and service.
I have not received the ordered…
La Poste made a mistake in the sale of my order. As soon as I contacted Igaro, this company sent me the ordered products, in urgent parcel by mail.
I received it the next day.
Quick reaction and very commercial.
Bravo!
all perfect!
Exemplary customer service
Exemplary customer service! Andrew responded quickly and in depth to my pre-sales questions and had no problem with my customization request. If I could give them more than 5 stars I would.
Great customer service
So far I haven't installed the product (as I haven't received my wheels yet), but the customer service was great and delivery fast.
Excellent small company focussed on …
Excellent small company focussed on high-quality products, with real innovation to push the boundaries in an otherwise somewhat stagnant product area!
I've purchased several D1s and recommended to many others, with excellent results.
Great honest and open service.
My order was for a warrenty replacement but Andrew was honest and clear the whole way through no hassle and upgraded me from a MK1 factory seconds I bought to a all singing all dancing mk5 titanium for a fair price. Arrived quickly but I'm yet to set it up and test it due to not being at home. But a great service :)
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