I got my package as I ordered it, it's perfectly functional for the purpose I got it for and any damage was minor and easily fixed. for reference I got a ps4 version of Minecraft and it was a bit of m... See more
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Review summary
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Never have a bad experience buying from cex. The only reason I don't give 5 stars is excessive postage costs. Even more when multiple items are shipped from the same store and they don't combine posta... See more
Delivery was very quick, chromebook arrived less than 24 hours after placing the order which I was very impressed with! My only complaint would be that it didn’t come with a charger and it didn’t say... See more
well packaged - speedy delivery -in early stages- so still trying out the equipment purchase - 5 year warranty adds peace of mind
Company details
Written by the company
CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Buy with Trust at CeX
Written by the company
- 5 Year Warranty on Everything!
- Enjoy the security of a 5-year warranty on the widest range of games and consoles, phones, electronics, computers and much more.
Contact info
4.0
Great
44K reviews
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Plenty of options, slow to deliver
There was a good choice on line. It was easy to make a purchase. The item arrived in great condition.
The delivery took a longer than expected, when I queried this with the CeX team they were quick to respond.
4 April 2026
Received my item very quickly and was…
Received my item very quickly and was happy with it works perfectly
18 April 2026
A great online store & service
Great store and can find practically anything for a fantastic price and in great condition. Fast delivery and easy to order.
Will definitely keep buying from here.
17 April 2026
CEX were fast and effiecent no problems…
CEX were fast and effiecent no problems recieved my phone in two days was very impressed. Have been dealing with this company for a few years and have never been left down. Thank you for your service
17 April 2026
So easy to deal with in every way
So easy to deal with in every way! Absolutely thrilled to recommend and come back again
17 April 2026
From order confirmation to dispatch…
From order confirmation to dispatch email and delivery. All went smoothly and at a very good price.
2 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I bought a controller and it came broke…
I bought a controller and it came broke it wouldn’t turn on even when charged or batteries put in and the buttons were sticky
17 April 2026
Reply from CeX/Webuy - Ireland
Hi Kian,
Thank you for your review, and I’m sorry to hear about the issues you have highlighted regarding your recent purchase.
I have noticed that the support team handling your query has already forwarded the feedback to the sourcing store and I have shared this review as well with the store's management for the procedures to be assessed.
In order to start working towards a resolution, as suggested by my colleague, I would request you to return the item, and you can refer to the link for more information - https://tinyurl.com/2ehhezcn
Lastly, we have multiple units of the same controller in stock. If you wish to reorder it, kindly share the new order number in the same thread you had with my colleague. Once your message is received, I will be happy to take over and assist you further for a smoother experience this time.
Regards,
Saanchi
Every single blu ray I ordered was sent…
Every single blu ray I ordered was sent out wrong
3 April 2026
Reply from CeX/Webuy - Ireland
Hi John,
Thank you for reviewing us.
We have quality standards in place where items are checked before dispatch to ensure they are correct as per the order, but it seems the product category was overlooked and we extend our apologies for this experience.
Rest assured, I will be forwarding this review as feedback to the store management teams so that their measures can be reassessed and such recurrence is avoided.
To work towards a resolution, please return the items to us either via our FREE postal service or take them to any CeX store near you - https://tinyurl.com/wa3hmz6v
Should you need assistance with the return or have any other concerns, feel free to write to us through our support page www.webuy.com and we will be happy to help.
Regards,
Ramson.
Reliable service
Reliable service. If doing large orders can take a while to fulfil.
Great way to trade in devices.
17 April 2026
Bought how to train your dragon 1 and…
Bought how to train your dragon 1 and got on the delivery the how to train your dragon 2
18 April 2026
Reply from CeX/Webuy - Ireland
Hi Lorena,
I appreciate you sharing your review with us, and I want to offer my unreserved apologies for the mistake that occurred.
To ensure the accuracy of our orders, we have implemented strict guidelines that involve thorough checks of the item specifications before dispatching them. Unfortunately, it seems that this process was overlooked.
Rest assured, I will forward your feedback to the store management so that necessary corrective measures can be taken to prevent such issues in the future.
I see that the refund has been processed for you. However, I understand that this resolution may not fully address your original intention of acquiring the desired product. If you're still interested in obtaining the same product or exploring similar options, I encourage you to reach out to us via our support form at http://bit.ly/2WDil7r
Please include a subject line that contains Trustpilot along with your order number when sending your email, and we will work to ensure a seamless experience for you going forward.
Best regards,
Nikita.
It was grand just the headset smells…
It was grand just the headset smells like cigarettes
17 April 2026
Reply from CeX/Webuy - Ireland
Hi,
Thank you for your review.
Before we ship any product, it undergoes several stages of quality checks to ensure it is in a clean & saleable condition in line with our grading guidlines. We intend to provide only the highest quality items to our customers.
We regret to learn about the discrepency highlighted with your headset and please accept my apologies.
Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward
To work towards a resolution, kindly return the item in question to us for a refund/replacement in line with our online return policies - https://tinyurl.com/5n886r4m.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
Very friendly staff
4 April 2026
Missing item
16 April 2026
Reply from CeX/Webuy - Ireland
Hi,
Thank you for your review, and I am sorry to hear about the missing item.
We take care to ensure all items are included before dispatch, so I am sorry this was missed. I have shared your feedback with the relevant team to help avoid this happening again.
I can confirm that my colleague has already contacted the store, and I have now taken over the case. As soon as we receive an update, we will get back to you by email.
Thank you for your patience in the meantime. If you have any further queries or concerns, please feel free to reply to this email.
Warm regards,
Nikita
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