iDonate.ie  Reviews 

535
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the online platform is extremely easy to navigate, secure, and exceptionally well-designed for supporting various heartfelt charitable causes. Consumers consistently praise the efficient transaction process, noting that donations go through immediately and receipt confirmations are always sent promptly to email. Some reviewers were not happy with having to pay additional administrative fees or extra costs when completing their donations on the site. A few other people also felt that managing these extra optional payments required paying closer attention to the final transaction details.

What people talk about most

User experience

People report positive experiences with user experience, highlighting how well organized and user-friendly... See more

Website

Users describe positive interactions with website, highlighting that it is very easy to navigate and use.... See more

Service

Customers had positive experiences with service, describing it as quick, efficient, and very easy to use for... See more

Payment

Customers consistently note positive experiences with payment, highlighting the smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a new donation company for me. Having just returned from a family trip to Donegal I was keen to donate to a Franciscan Friary we flew past but have every intention of returning to soon. The we... See more

Rated 5 out of 5 stars

First time uever using it. Set it up in behalf of my grandson who wanted to raise awareness for young people and their Mental Health. Yspi organisation will benefit from his efforts.

Rated 5 out of 5 stars

Idonate outlined clearly how to set up page,add QR etc .. Always had answer to query.easy to use,navigate.. Just noticed this week there is a reply option after donation recd ,which is good,more per... See more

Rated 5 out of 5 stars

I have used idonate.ie, before as I was making a donation to a friend, I find it very easy to use, and secure, and as it's Irish owned, I like knowing I'm supporting a home growing company to succeed... See more


Company details

  1. Charity
  2. Software Company

Written by the company

iDonate is Ireland’s leading fundraising platform. We were established in 2011 to provide a free service for charities and have since helped over 5,000 causes to raise over €100,000,000. From day one, our mission has been to ‘make giving easier’, through providing practical, innovative tools for both charities and fundraisers. A 100% Irish-owned company, we are proud to support Irish causes and fundraisers and our friendly, locally-based support team is always on hand to offer support. We place a huge value on transparency, so neither donors nor causes will ever incur any hidden fees or extra costs on our platform. At iDonate, we share the same goal as our fundraisers – to help causes to raise more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

535 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(535)

159 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Support

As a charity we are using iDonate for many years now and recently decided to use their new tap app to set up a fundraiser. I got into a bit of trouble and needed Customer support but it was outside working hours. Within 15 minutes of the email being sent, Mark contacted me, he worked with me over the phone to rectify the issue so that we could fundraise at an upcoming fundraiser. It is a fantastic app and tool, no need for card readers anymore and I'd encourage anyone thinking of using it, to try it for themselves. Thank you Mark and to all the team, fantastic service and customer support.

Christina Donnelly
Chronic Pain Ireland

13 September 2024
Unprompted review
Rated 1 out of 5 stars

Appalling bunch

iDonate is a shocking outfit.
We set up our page, carrying out all the verifications and inputting all necessary details.
Then, after a day or two, they approved it - so, of course, we started sharing it as widely as possible via our socials, direct messages, emails, etc.
Then they took it down, claiming “inflammatory” language had been flagged by their system “automatically” - clearly a lie as their “system” had already approved it.
Everyone we'd share it with then finds a dead page because of this.
When we phoned them, they mumbled some nonsense before claiming, absurdly, that our photo ID approval - which had been completed online around 48 hrs previously - needed to be done again.
We expressed our exasperation at their appalling antics, maybe a little emotionally, then they closed our whole account.
It could well just be sheer, utter ineptitude, but that's really no excuse.
Disgraceful and disturbing clowns.
Leave well alone.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use - very pleasing on the eye and a great tool to use for fundraising. First time using it and I am very impressed.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent platform

Excellent platform - simple process to donate to the best causes from anywhere in the world. Very easy to navigate. Five stars 🌟🌟🌟🌟🌟

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Easy to Donate

The site is very quick and easy and I had no trouble using it. I was, however, taken back by the amount of the voluntary fee charged which was almost 25% of my donation amount.

25 May 2024
Unprompted review

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