IDnow logo
Visit website

IDnow Reviews 16,306

•
TrustScore 3.5 out of 5

3.4

Electronics & Technology
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 238 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be fast, efficient, and easy to use, appreciating the quick and straightforward verification process. Reviewers often highlighted the professionalism and helpfulness of the staff, who guided them clearly through each step. The overall impression for many was a secure and comfortable experience, making the identity verification process less daunting. However, some customers also noted significant dissatisfaction with the customer service and the website's functionality. People reported issues with impolite and uncooperative staff, a lack of empathy, and abrupt call terminations without explanation. Technical problems, such as the system failing to recognize faces or getting stuck during the selfie phase, were also frequently mentioned, contributing to a frustrating and unpleasant experience for some.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising employees for being kind,... See more

User experience

Consumers find the user experience to be ambiguous, with many describing it as easy, quick, and convenient,... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers expressing deep... See more

Customer service

Users describe negative interactions with customer service, often citing slow communication, a lack of clear... See more

Website

Customers express significant dissatisfaction with the website's verification process, particularly with the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We started Three Times. Internet Connection was Bad, not from my side. Not really a good experience for a Person with only one arm.

Rated 4 out of 5 stars

The customer service person was outstanding, but the app needs a little bit more work: There is no way to „tap-to-focus“, so I‘m not sure the ID photo was crisp. And when it came to confirming that I... See more

Rated 4 out of 5 stars

First try wasn‘t possible, second try was fast and without Problems. The Person doing the ID was Professional but could have been more friendly

Rated 2 out of 5 stars

He’s very impolite and he was asking me if I can’t speak English or understand English. He said he will end the call if I don’t comply with the verification. I find it so rude and unprofessional. Anyw... See more

Company details

  1. Electronics & Technology

Written by the company

IDnow | The identity verification platform. Built for security. Loved by people.

Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Quick, not that much. Signs of forced labor and scamming: absolutely.

Though the procedure is quick, IDnow is very likely hiring or making the most miserable, unfriendly, untrustworthy people from anywhere. Just unmannered and unhealthy for the identification verification procedure - clear that DocuSign doesn't know there product well or doesn't care about quality at all and firms are basically scammed out of their HR funds.

2 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look